Tarryn Buss
Johannesburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Support : Team Lead
IsoMetrix Software
Johannesburg
06.2024 - Current
- Provided timely resolution to escalated customer inquiries.
- Managed ticket queues to guarantee timely and precise customer service.
- Identified opportunities for process automation within the support department.
- Assisted in hiring new team members by conducting interviews and providing feedback during the selection process.
- Developed processes to streamline workflow within the support department.
- Collaborated with other departments to ensure alignment between teams.
- Developed plans for team growth and identified areas of improvement.
- Offered expertise in resolving customer concerns related to software and provided necessary technical support.
- Conducted performance reviews for all members of the support team.
- Lead daily stand-up meetings with the support team to review progress on tasks.
Advanced Support SQL Developer
IsoMetrix Software
Johannesburg
08.2023 - 05.2024
- Integrated multiple data sources into one unified view using views or joins in SQL queries.
- Resolved customer service requests related to database errors or performance issues quickly and efficiently.
- Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.
- Developed stored procedures, functions and triggers to support application requirements.
- Used T-SQL scripting language for creating stored procedures, functions, triggers.
- Optimized existing queries for better performance using SQL query tuning techniques.
- Provided technical assistance in the form of SQL coding advice to other team members.
- Designed and developed complex SQL queries for data analysis and extraction to support business decisions.
- Optimized SQL queries and stored procedures, reducing execution time by significant percentages.
- Documented program development and subsequent revisions with comments for easy comprehension.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Troubleshot problems related to performance degradation or unexpected results when using a particular feature of an application.
- Utilized various scripting languages like SQL, VBScripts and JavaScript for creating complex calculations on the fly within QlikView documents.
- Provided technical support to users with issues related to their usage of QlikView applications.
- Created dashboards, reports, charts and graphs in QlikView to meet user needs.
- Collaborated with other teams such as DBA's and IT infrastructure personnel for successful deployment of new versions and features of an application.
- Deployed patches, fixes or updates as needed based on changes required due to changing business requirements or user feedbacks.
- Analyzed code and corrected errors to optimize output.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Advanced Support Consultant (SDS)
IsoMetrix Software
Johannesburg
10.2021 - 07.2023
- Contributed ideas towards the enhancement of existing systems based on customer feedback.
- Designed and tested programs using various coding languages, such as JavaScript and SQL.
- Provided ongoing support for existing systems and responded quickly when issues arose.
- Provided technical support for users with varying levels of expertise.
- Debugged code, troubleshot software, performed root cause analysis and reviewed program quality.
- Worked on critical issues by developing and implementing successful fixes.
- Performed troubleshooting of post-release software faults to support live service.
Support Consultant
IsoMetrix Software
Johannesburg
10.2020 - 09.2021
- Provided feedback from customers that could be used for product development or marketing strategies.
- Created user accounts and reset passwords as needed.
- Documented customer interactions in a database to track progress on resolution of their issues.
- Assisted in troubleshooting software-related issues with customers' computers or mobile devices.
- Resolved customer inquiries via phone, email and chat.
- Participated in regular training sessions to stay abreast of changes in technology or product releases.
- Investigated reported bugs and identified root causes for resolution.
- Provided technical support for software applications used by customers.
- Maintained a high level of customer satisfaction by responding quickly to requests for assistance.
Head of Implementations
BluWave Software
Johannesburg
08.2014 - 09.2020
- Monitored progress of projects against project timelines and budgets.
- Collaborated with other departments such as marketing and operations to ensure successful implementations.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Developed implementation plans tailored to customer needs, outlining key milestones and tasks.
- Assessed customer feedback upon completion of each project in order to identify areas for improvement.
- Prepared status reports for customers detailing the current state of their implementations.
- Facilitated training sessions with end users on how to use the software application correctly.
- Provided guidance on system design decisions which included recommending hardware configurations.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Provided technical support for customers during the implementation process.
- Analyzed customer processes, identifying areas for improvement through automation.
- Created user documentation including system setup instructions and user manuals.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Created client rapport to grow profitability.
- Assisted in the development of proposals and presentations for potential implementation projects.
- Coached, mentored, and developed implementation consultants by teaching best practices and protocols to reduce discrepancies.
- Facilitated user training sessions and workshops to ensure successful software adoption.
- Provided ongoing support and maintenance for implemented systems.
- Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
- Conducted post-implementation reviews to assess project success and identify areas for improvement.
- Implemented and configured software solutions according to project specifications.
- Provided exemplary helpdesk service and support to assist customers.
- Developed and maintained project documentation, including implementation plans and user guides.
Education
National Certificate - Corporated Education, Training, And Development
University Of Johannesburg
Johannesburg12-2013
Bachelor of Arts - HR Management And Communications
Monash University
Johannesburg12-2009
High School Diploma -
Hyde Park High School
Johannesburg12-2002
Skills
- SQL
- JavaScript
- Currently learning Python
- Qlik and YellowFin BI experience
- Team Management
- Application and Technical support
- EHS and CRM expertise
- Performance Improvements
- Agile development methodologies
- Front-End Development
- Customer Service
Languages
English
First Language
Afrikaans
Proficient (C2)
C2
Certification
- Multiple Udemy certifications
- Customer Sense training course conducted by DYNA
- AGFA School of Photography
Timeline
Advanced Support : Team Lead
IsoMetrix Software
06.2024 - Current
Advanced Support SQL Developer
IsoMetrix Software
08.2023 - 05.2024
Advanced Support Consultant (SDS)
IsoMetrix Software
10.2021 - 07.2023
Support Consultant
IsoMetrix Software
10.2020 - 09.2021
Head of Implementations
BluWave Software
08.2014 - 09.2020
National Certificate - Corporated Education, Training, And Development
University Of Johannesburg
Bachelor of Arts - HR Management And Communications
Monash University
High School Diploma -
Hyde Park High School
- Multiple Udemy certifications
- Customer Sense training course conducted by DYNA
- AGFA School of Photography
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