Tarryn Africa
CLAIMS ASSESSOR (CURRENT ROLE)
Eerste River ,EERSTE RIVER
Summary
I am an enthusiastic, self-motivated, and reliable individual with a strong work ethic. I excel in both team environments and when working independently, demonstrating adaptability to challenging situations. I am eager to learn new skills while leveraging my existing ones. My interpersonal and communication skills are well-developed, and I have a proven ability to work effectively with minimal supervision.
Overview
3
3
years of professional experience
Work History
Claims Assessor (Current Role)
Metropolitan
05.2021 - Current
- Process Section 14 transfers on early termination, matured and pension preservation claims.
- Process s14 claims less than the 180 days to minimize any inconvenience to the client.
- Investigate all failed risk tests and provide detailed feedback and recommendations accordingly.
- Train and mentor new claim consultants on Section 14 transfers.
- Provide auditors with information, documentation, reports and assistance with processes during the annual Section 14 audit.
- Responsible for maintaining accurate records of all claims assessed in compliance with Section 14 expectations and relevant legislation.
- Serve as the first line of escalation and decision-making for complex section 14 claims.
- Stay updated on the latest legislation and regulatory frameworks that may impact claims processing.
- Work to finalize claims as promptly as possible.
- Resolve escalated claim queries and ensure they are processed in a timely manner.
- Processed request for Early retirement, surrenders and funds tracing.
- Process paperless claims.
- Assess, quality control and finalize the payment of claims.
- Request tax directives on all Retirement Annuity claims.
- Escalate client queries to the relevant department or stakeholder.
- Maintain service levels to ensure customer satisfaction.
- Ensure compliance with regulatory standards for treating customers fairly.
- Brainstorm different ideas with relevant coworkers, to improve how we asses our claims and the clients claim experience.
- Collaborate with relevant coworkers to brainstorm ideas for improving our claims assessment process and enhancing the client's claim experience.
- Maintain service levels to ensure high customer satisfaction.
Education
Senior Certificate -
Malibu High School
Blue Downs 04.2001 -
N4 - N6 - Business Management
Northlink College
Plattekloof, South Africa 04.2001 -
Skills
Computer Skills
Task Prioritization
Adaptability and Flexibility
Attention to Detail
Multitasking
Computer Skills
LANGUAGES
English
Afrikaans
References
Nadia Marsh
Metropolitan
0721104703
nadia.marsh@metropolitan.co.za
Timeline
Claims Assessor (Current Role)
Metropolitan
05.2021 - Current
Senior Certificate -
Malibu High School
04.2001 -
N4 - N6 - Business Management
Northlink College
04.2001 -
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