Tarnay Hass
Administrator
Kuils River
Summary
Experienced administrator with a track record of motivating teams and optimizing operations. Recognized for analytical problem-solving skills and persuasive communication abilities, consistently delivering creative solutions by thinking outside the box. Self-motivated with proven leadership, organizational, and customer relations skills. Adept at independently solving problems, with a history of successfully retaining clients and talented staff members.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
Work History
Qualification Administrator
Moonstone
05.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations.
- QA prospective students' applications, as well as exam scripts.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Capture and update relevant particulars on the system.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Developed and maintained an up-to-date database of contacts, facilitating quick and efficient communication.
- Cultivated positive relationships with students to deliver timely and cost-effective outcomes.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Administrator (COB/CPD and ShortCourses)
Moonstone
3 2022 - 06.2023
- Communicating with clients, as well as corporates, responding to their needs and inquiries.
- Answering telephonic inquiries and assisting clients.
- Assisting and enrolling students on Moodle (LMS).
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Helping students and corporates navigate the online platform provided.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Assisting Compliance Officers with the enrollment of their clients, as well as any queries they may have.
- Submit daily income and expense reports.
- Maintain a filing system for data on clients.
- Sending out quotations on Sage Pastel to corporates.
Administrative Assistant
Harvest Time Ministries
01.2014 - 12.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Drafting Letters.
- Assisted in office events such as community projects and outreaches.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Administrator
H.J.T Dickson Builders
01.2011 - 12.2022
- Fulfilled an administrative and bookkeeping role.
- Sending and responding to emails.
- Drafting Letters
- Making payments and managing accounts.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings.
English Tutor
Talk915
02.2020 - 04.2022
- Providing students, among the age groups between 4 and 45 years old, with English communication abilities.
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Developed student confidence through positive reinforcement strategies.
- Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.
Administration and Bookkeeping (Intern)
G and V Sales and Merchandising
10.2021 - 10.2021
- Carrying out various tasks relating to computing, managerial, and financial aspects.
- Communicating with clients.
- Managing projects.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, data capturing, and creating invoices.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Junior administrator (Intern)
Forex Varsity
9 2021 - 9 2021
- Doing administrative work such as filing, research, and responding to clients via email and telephonically.
- Carrying out various tasks relating to computing, managerial, and financial aspects.
- Marketing by content creation on behalf of Forex Varsity.
- Communicating with clients telephonically.
- Managed projects for the Managing Director of Forex Varsity.
- Contributed to a positive work environment by fostering a culture of collaboration and open communication among team members.
- Provided exceptional support to executives, handling travel arrangements and itinerary planning efficiently.
- Ensured accurate record-keeping, diligently updating databases with pertinent information on clients, vendors, and projects.
English Tutor
Call Force at ABC Tutor
05.2018 - 10.2018
- Completed my TEFL certificate while teaching at ABC Tutor.
- Tutored Chinese students by assisting them with their reading and learning abilities in English, providing them with lessons suitable for their age group and level of understanding in English Literature.
- Providing students, among the age groups between 2 and 65 years old, with English communication abilities.
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
Promoter
Elevator People
01.2015 - 12.2019
- Promoted and advertised for various brands.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Boosted product sales by demonstrating product features and benefits during promotional events.
Education
Management
Cape Peninsula University of Technology
Cape Town, South Africa 04.2016 - 01.2021
Hoërskool De Kuilen High School
04.2001 - 01.2015
Skills
Excellent team working skills
Good time-management skills
Fast adapting to new work environments
Administrative and organizational skills
Communication and coordination skills
Good telephone etiquette
Innovative
Tolerant
Empathetic
Attention to Detail
Recordkeeping and File Management
Documentation And Reporting
Flexible
Passionate
Ability to work independently
Computer literate
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Sage Pastel
Moodle
FullFabric
Freshdesk
Social Media
References
- Monique Brummer at Moonstone Business School of Excellence - 079 504 9015
- Carmen Lopes at G and V Sales and Merchandising - 0833151276
- Savannah van Heerden at Forex Varsity - 0817817723
- Deodette Thomas at Harvest Time Ministries - 0633439617
- Jo-Anne Dickson at H.J.T DICKSON BUILDERS Pty Ltd - 0829013309
- Tamlin Latola at Call Force at ABC Tutor - 0810955784
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Interests
Performing Arts
Family time
Drives
Swimming
Community work
Outreach programmes
Timeline
Qualification Administrator
Moonstone
05.2023 - Current
Administration and Bookkeeping (Intern)
G and V Sales and Merchandising
10.2021 - 10.2021
English Tutor
Talk915
02.2020 - 04.2022
English Tutor
Call Force at ABC Tutor
05.2018 - 10.2018
Management
Cape Peninsula University of Technology
04.2016 - 01.2021
Promoter
Elevator People
01.2015 - 12.2019
Administrative Assistant
Harvest Time Ministries
01.2014 - 12.2022
Administrator
H.J.T Dickson Builders
01.2011 - 12.2022
Hoërskool De Kuilen High School
04.2001 - 01.2015
Administrator (COB/CPD and ShortCourses)
Moonstone
3 2022 - 06.2023
Junior administrator (Intern)
Forex Varsity
9 2021 - 9 2021