TARIRO NANCY GWEJA

•Partnered directly with C-level leadership (CEO, CTO, CPO, COO) to align commercial strategy, product delivery, and operational execution
• Led financial modelling and forecasting initiatives to track revenue performance and validate commercial assumptions
• Established governance frameworks across delivery, working with senior project managers across in-house and outsourced teams
• Designed and implemented operational reporting systems including capacity vs demand and financial dashboards
• Supported enterprise deal progression across clients including Ubuntu Global, Bryte Botswana, Metropolitan Botswana and Telkom
• Re-engaged strategic partners such as Guardrisk to unlock new commercial opportunities

• Responsible for project management, delivery, and service operations, change management, delivery to existing customer CX, and Journey programmes.
• Driving projects and client operational change requests from planning to UAT, and delivery.
• Managing the QA of reporting deliverables.
• Ensuring customer accounts in the Customer Experience space are managed effectively and efficiently.
• Working with customers to ensure that CX programmes are obtaining optimum results and that the relevant programmes continue to evolve through analysis of reports and insight.
• Led customer experience initiatives by collaborating closely with stakeholders to define and refine the product vision for seamless integration between Google and Odoo, enhancing user engagement and overall satisfaction.
• Conducted in-depth user research, identifying key customer needs, pain points, and preferences, and used this data to inform product decisions.

• Managing a development team of up to 15 developers (Solution Architects, Junior, Mid and Senior).
• Attending daily stand-ups with the development team.
• Partner with developers to manage quality, time and scope of deliverables whilst tracking progress and velocity.
• Be a key contributor to the overall project delivery schedule in conjunction with the lead developer.
• Cooperating with engineering teams to define and maintain estimates and plans, track progress and manage project issues, risks and opportunities.
• Organize and lead regular status meetings to keep all stakeholders informed about project progress, issues, and resolutions.
• Monitor and manage project budgets, ensuring efficient use of resources.
• Assist other teams directly with SQL requirements / and or have them facilitated by the development team.
• Facilitate the interaction of other team members with the client.
• Obtain supporting information to complete the initiation documents.
• Provide end-to-end project management throughout the lifecycle of the project, manage ongoing monitoring, reporting and control activities on the project.
• Facilitate the decision-making process with stakeholders and document accordingly.
• Produce and maintain the following documents: Project Exception Log (Issues, change requests, Decision, Action logs), Project status reports, Meeting agendas and minutes, Risk log, Change request form, Traceability matrix.
• Collaborate with internal teams to design, develop and implement digital projects.
• Deliver projects on time ensuring quality standards are met.
• Coordinate and conduct activities with the main stakeholders to obtain information and decisions required to draw up (and maintain) the project planning documents.
• Communicate with the team and ensure all members are on board with delegated tasks.
• Highlight potential risks or malfunctions and act proactively to resolve issues.
• Ensure tracking systems are up to date and sites receive timeous feedback.
• Contract internal moderators aligned with specifications as per policy (where required).
• Prioritized and maintained the product backlog, ensuring alignment with business goals and stakeholder needs.
• Collaborated with the development team to refine user stories, acceptance criteria, and technical specifications.
• Developed and maintained a detailed product roadmap, aligning technical features and capabilities with long-term business objectives.
• Coordinated with cross-functional teams to ensure timely delivery of technical milestones.
• Acted as the primary liaison between business stakeholders and technical teams, translating business requirements into technical specifications.
• Led regular sprint reviews and product demos to showcase technical progress to stakeholders.
• Conducted in-depth analysis of user requirements, translating them into detailed technical documentation and user stories.
• Worked closely with UX/UI teams to ensure that product designs were technically feasible and met user needs.
• Prioritized and addressed technical debt, balancing the need for new features with the maintenance of existing systems.
• Collaborated with engineers to identify areas for refactoring and system optimization.
• Defined acceptance criteria and worked closely with QA teams to ensure thorough testing of new features and bug fixes.

• Monitored key performance metrics post-launch to ensure product stability and performance.
• Led sprint planning meetings, defined sprint goals, and worked closely with the development team to ensure timely and high-quality delivery of features.
• Developed and maintained the product's technical roadmap, aligning it with business objectives and technical dependencies.
• Translated business requirements into detailed user stories, including acceptance criteria, to guide the development team.
• Worked closely with the development team, UX/UI designers, and QA engineers to ensure smooth integration of features, user experience, and quality.
• Identified potential risks and technical challenges early in the development process and worked proactively with the team to mitigate them.
• Implemented feedback loops with the development team to refine processes, improve efficiency, and ensure that the product meets the highest standards.

• Developed a streamlined task system to provide more effective workflows for both peers and management staff.
• Mentored and motivated IT teams to support key business objective delivery.
• Quality assurance and administration related to the transfer of developed content.
• Reformatting of developed content according to specific style guides.
• Implementing proofing changes for nine different modules.
• Coordination of module specification and upload to the learning management system.
• Tracking the components needed for completion of a module development.
• Assist learning designers and Senior Learning designer with administrative tasks related to module development, as well as course reporting.
• Review of module build on the learning management system.
• Applied problem solving and analytical skills in developing project deliverables, balancing all angles.
• Studied business processes to identify strengths, weaknesses and opportunities for improvement.
• Requested weekly project status from team members to stay abreast with developments and update project management file.
• Helped senior project managers to manage schedule, timeline and milestones, maintaining organised workflow.
• Assisted project manager to implement and improve the project management mechanisms, avoiding disruptions and meeting timely deadlines.
• Identified tasks and projects to weigh priorities and timetables.
• Formulated and submitted reports to relay info regarding milestones, completed tasks and developments.