TARIRO MARITINYU
Capetown
Summary
Results-oriented Executive Housekeeper with a strong track record in luxury hospitality, ensuring 5-star cleanliness and service standards. Proven ability to lead large teams, optimize inventory processes, and resolve guest concerns, contributing to substantial cost savings and enhanced guest experiences.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Executive Housekeeper | 5-Star Luxury Hotel (120 Rooms)
OTWOHOTELS BY TERRA & MAR
01.2023 - Current
- Led housekeeping operations for 126-room luxury hotel, ensuring high standards of cleanliness and service.
- Maintained 5-star cleanliness and guest satisfaction standards.
- Supervised and trained 30+ housekeeping team members, fostering a culture of excellence and teamwork.
- Reduced departmental costs by 30% through effective inventory control.
- Achieved savings exceeding $20,000 through effective stock management and cost control initiatives.
- Ensured compliance with SOPs, HACCP, health and safety regulations.
Housekeeping Manager |luxury 5 star Hotel
OTWOHOTELS BY TERRA & MAR
Capetown
02.2018 - 12.2022
- Managed staffing schedules and productivity targets to optimize team performance.
- Conducted quality inspections and room audits to maintain high service standards.
- Resolved guest concerns promptly to enhance overall guest satisfaction.
- Trained new employees on SOPs and service standards.
- Supported executive management during high-occupancy periods.
Housekeeper |5 star luxury Hotel
SOUTHERN SUN HOTELS
Capetown
01.2015 - 01.2018
- Serviced 20-25 guest rooms daily, ensuring adherence to 5-star cleanliness and presentation standards.
- Delivered exceptional guest service by maintaining high attention to detail in all tasks.
- Performed turndown service and VIP room preparations.
- Designed and created towel art and room decorations for special occasions, enhancing guest experiences for honeymoons, birthdays, and anniversaries.
Education
BACHELOR OF SCIENCE HONOURS - HOSPITALITY MANAGEMENT
University of Zimbabwe
Harare09-2015
Skills
- Housekeeping Operations Management
- Luxury Service Standards
- Guest Room Standards
- Room Quality Control
- Housekeeping Public Area
- Guest Satisfaction
- Budget Management
- Regulatory Compliance
- Health and Safety Management
- Process Improvement
- Team Leadership
- Staff Training Programs
- Conflict Resolution
- Task Prioritization
- Room Operations Management
Certification
- Food Safety & Hygiene Certificate 2017-06
- HACCP Training 2017-06
- STCW Basic Safety Training 2025-09
- Crowd Management Certificates 2025-09
- Valid Passport
- Available for International Deployment
Accomplishments
- Promoted from Housekeeping Manager to Executive Housekeeper based on outstanding leadership performance
- Reduced departmental costs by 30% through inventory optimization and waste control.
- Saved over $20,000 annually through strategic stock management initiatives
- Maintained 95%+ guest satisfaction scores and 5-star cleanliness standards.
- Successfully trained and developed team members into supervisory positions.
Languages
- English
- Afrikaans
- German
Timeline
Executive Housekeeper | 5-Star Luxury Hotel (120 Rooms)
OTWOHOTELS BY TERRA & MAR
01.2023 - Current
Housekeeping Manager |luxury 5 star Hotel
OTWOHOTELS BY TERRA & MAR
02.2018 - 12.2022
Housekeeper |5 star luxury Hotel
SOUTHERN SUN HOTELS
01.2015 - 01.2018
BACHELOR OF SCIENCE HONOURS - HOSPITALITY MANAGEMENT
University of Zimbabwe