Taridzo Ncube
Elderly Care Assistant
Cape Town
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Senior Branch Manager with over 5 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Branch Manager
Zungu Inverstments
Johannesburg
04.2017 - 03.2021
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
High School Diploma -
Nketa Secondary School
Zimbabwe 01.1995 - 11.1998
No Degree - Elderly Care Assistant Course
Chilton College
Cape Town 04.2001 -
Skills
Cash handling expertise
undefinedCertification
Advanced Au Pair & Night Nursing Course and Elderly Care assistant Course
Timeline
Branch Manager
Zungu Inverstments
04.2017 - 03.2021
No Degree - Elderly Care Assistant Course
Chilton College
04.2001 -
High School Diploma -
Nketa Secondary School
01.1995 - 11.1998
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