Tara Deene Rohlandt
Cape Town
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Sales Associate/Admin Support
4 Brothers Buy Houses (remote)
Arlington
06.2023 - Current
- Sales associate
- Work on the Podio workspace
- Make calls on SmrtPhone
- Follow-up with leads or lapsed leads
- Schedule calls and in-person appointments, and add them to the calendar
- Answers phone calls, emails, and manager calendars
- Confirm appointments
- Prep sales quotes
- Update the workspace daily
- Complete daily tasks
- Provided timely follow-ups with potential clients to ensure satisfaction and engagement
- Provided quotes for prospective customers based on their needs and budget requirements
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Followed up with prospects who had expressed interest in our products or services
- Participated in weekly team meetings to discuss progress towards sales targets
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Managed inbound customer inquiries regarding property sales and purchases
- Built strong relationships with clients to understand their needs and preferences
- Utilized Podio software to track leads and maintain accurate client records
- Facilitated property showings and guided clients through the buying process
- Administrative assistant/support.
- Send email to sellers
- Composed emails as required by management staff
- Open files with the Title company
- Add documents to Google Drive
- Company Cam downloads/ uploads to Drive
- Emails for all property showings
- Updating in all admin tasks Podio
- Data entry into excel
- Attention to detail
- Read proof the contracts
- Ensuring all information is correct
- Complete tasks given by management
Retail Manager and Merchandiser
Mantellis
Cape Town
03.2021 - 05.2023
- Supervised staff scheduling and delegated tasks to optimize performance.
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on customer service and sales techniques.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted inventory checks and maintained stock levels efficiently.
- Resolved customer complaints and provided solutions to improve satisfaction.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Coordinated promotional events to drive customer engagement and foot traffic.
- Managed daily operations of the store, including opening and closing procedures.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Conducted inventory checks to maintain accurate stock levels and prevent shortages.
Education
Level 3 Diploma in Women's Hairdressing - Hair
City & Guilds
UK01-2015
High School Diploma -
College of Cape Town
Cape Town, South Africa10-2010
Alison
Skills
- Data entry
- Document management
- Customer relationship management
- Appointment scheduling
- Phone communication
- Sales quoting
- Lead follow-up
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Sales strategy
- Customer relationship building
- Email etiquette
- Contract management
- Relationship building
- Excellent time management
- Verbal and written communication
- Email and phone etiquette
- Prospect Follow-up
- Lead qualification
- Sales expertise
- Adept multi-tasker
- Dependable
- Driven
- Customer service
- Superior organizational skills
Languages
English
First Language
Certification
- College certificates (2009–2010)
- Top Achiever (July 2009)
- Highest Sales (April 2010)
- Top Theory Achiever (July 2010)
- Top Sales Consultant (April 2010)
- Top Sales Consultant (July 2010)
Affiliations
- I enjoy outdoor activities in my spare time, and volunteering for local organizations, or charities
- Traveling and road trips
Custom
- I believe in continuous improvement and innovation, both personally and professionally
- I have a good positive attitude
- I'm a fast learner and a hard worker
- I love working with other people and providing excellent service
References
References available upon request.
Timeline
Inside Sales Associate/Admin Support
4 Brothers Buy Houses (remote)
06.2023 - Current
Retail Manager and Merchandiser
Mantellis
03.2021 - 05.2023
Level 3 Diploma in Women's Hairdressing - Hair
City & Guilds
High School Diploma -
College of Cape Town
Alison