Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Custom
References
Timeline
Generic
Tara Deene Rohlandt

Tara Deene Rohlandt

Cape Town

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Sales Associate/Admin Support

4 Brothers Buy Houses (remote)
Arlington
06.2023 - Current
  • Sales associate
  • Work on the Podio workspace
  • Make calls on SmrtPhone
  • Follow-up with leads or lapsed leads
  • Schedule calls and in-person appointments, and add them to the calendar
  • Answers phone calls, emails, and manager calendars
  • Confirm appointments
  • Prep sales quotes
  • Update the workspace daily
  • Complete daily tasks
  • Provided timely follow-ups with potential clients to ensure satisfaction and engagement
  • Provided quotes for prospective customers based on their needs and budget requirements
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction
  • Followed up with prospects who had expressed interest in our products or services
  • Participated in weekly team meetings to discuss progress towards sales targets
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Managed inbound customer inquiries regarding property sales and purchases
  • Built strong relationships with clients to understand their needs and preferences
  • Utilized Podio software to track leads and maintain accurate client records
  • Facilitated property showings and guided clients through the buying process
  • Administrative assistant/support.
  • Send email to sellers
  • Composed emails as required by management staff
  • Open files with the Title company
  • Add documents to Google Drive
  • Company Cam downloads/ uploads to Drive
  • Emails for all property showings
  • Updating in all admin tasks Podio
  • Data entry into excel
  • Attention to detail
  • Read proof the contracts
  • Ensuring all information is correct
  • Complete tasks given by management

Retail Manager and Merchandiser

Mantellis
Cape Town
03.2021 - 05.2023
  • Supervised staff scheduling and delegated tasks to optimize performance.
  • Managed daily store operations and ensured compliance with company policies.
  • Trained new employees on customer service and sales techniques.
  • Implemented visual merchandising strategies to enhance product displays.
  • Conducted inventory checks and maintained stock levels efficiently.
  • Resolved customer complaints and provided solutions to improve satisfaction.
  • Analyzed sales reports to identify trends and adjust strategies accordingly.
  • Coordinated promotional events to drive customer engagement and foot traffic.
  • Managed daily operations of the store, including opening and closing procedures.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.
  • Conducted inventory checks to maintain accurate stock levels and prevent shortages.

Education

Level 3 Diploma in Women's Hairdressing - Hair

City & Guilds
UK
01-2015

High School Diploma -

College of Cape Town
Cape Town, South Africa
10-2010

Alison

Skills

  • Data entry
  • Document management
  • Customer relationship management
  • Appointment scheduling
  • Phone communication
  • Sales quoting
  • Lead follow-up
  • Attention to detail
  • Effective communication
  • Time management
  • Team collaboration
  • Problem solving
  • Sales strategy
  • Customer relationship building
  • Email etiquette
  • Contract management
  • Relationship building
  • Excellent time management
  • Verbal and written communication
  • Email and phone etiquette
  • Prospect Follow-up
  • Lead qualification
  • Sales expertise
  • Adept multi-tasker
  • Dependable
  • Driven
  • Customer service
  • Superior organizational skills

Languages

English
First Language

Certification

  • College certificates (2009–2010)
  • Top Achiever (July 2009)
  • Highest Sales (April 2010)
  • Top Theory Achiever (July 2010)
  • Top Sales Consultant (April 2010)
  • Top Sales Consultant (July 2010)

Affiliations

  • I enjoy outdoor activities in my spare time, and volunteering for local organizations, or charities
  • Traveling and road trips

Custom

  • I believe in continuous improvement and innovation, both personally and professionally
  • I have a good positive attitude
  • I'm a fast learner and a hard worker
  • I love working with other people and providing excellent service

References

References available upon request.

Timeline

Inside Sales Associate/Admin Support

4 Brothers Buy Houses (remote)
06.2023 - Current

Retail Manager and Merchandiser

Mantellis
03.2021 - 05.2023

Level 3 Diploma in Women's Hairdressing - Hair

City & Guilds

High School Diploma -

College of Cape Town

Alison

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Tara Deene Rohlandt