Nationality Zimbabwean Marital Status Separated with 3 Children Health Excellent Career History 16 years’ experience in Microsoft Office Programs 15 years’ experience in Medical Office Management and basic Medical Terminology 15 years’ experience in Secretarial 5 years’ experience in Marketing and Sales Diverse understanding of Customer Services and Customer Care Skilled Flexible hard worker ready to learn and contribute to team success.
Hi, I’m
Tapiwa R. Mapanda
Parklands, Cape Town,South Africa
Summary
Overview
17
years of professional experience
1
Certificate
Work History
Probilling Solutions
Medical Billing Specialist/ Director
05.2020 - Current
Job overview
- Working for Specialist Anesthesiologists and Orthopedic Surgeons) Billing and invoicing patients, for procedures done, and attending to all Medical Aid and insurance queries
- Submitting claims electronically
- Liaising with Medical Aid and insurances on payments and rates
- Following up on PMB queries and payments
- Allocating payments from Bank statements
- Billing Workman’s Compensation claims, for both Orthopedics’ and Anaesthetics patients
- Updating Provider profiles
- Marketing and sourcing Clients for ProBilling Solutions.
AtlantiClaim Billing Solutions
Medical Billing Specialist / Accounts Manager
01.2017 - 05.2020
Job overview
- Billing and invoicing patients, for procedures done
- And attending to all Medical Aid queries
- Submitting claims electronically
- Liaising with Medical Aid on payments and rates
- Following up on PMB queries and payments
- Allocating payments from Bank statements
- Billing Workman’s
- Ompensation claims, for both Orthopedics’ and Anaesthetics patients.
Atlantic Anaesthetics
Medical Secretary
05.2013 - 01.2017
Job overview
- Booking emergency Anesthetist’s, doing administrative duties, namely filing, debt collecting, answering phones and attending to queries
- Generating Anesthetic quotes and billing
- Emailing and faxing documents as and when requested
- Patient confidentiality and attending to all enquiries timeously
Administrative Assistant/ Personal Assistant
10.2011 - 01.2013
Job overview
- Plastic Surgery Unit – Dr
- D Struwig and Dr
- A Bruce-Chwatt (Cape Town)
- Elcoming patients and explaining the practice, terms and conditions to them
- Booking telephonic appointments
- Attending to enquiries timeously and maintaining Patient confidentiality
- I was responsible for the Surgeon’s daily itinerary and diaries
- Emailing and faxing documents as and when requested and also obtaining Histology and Pathology from
- Abs and Pathologists
- As an added responsibility I would also attend to the emotional needs of patients to the best of my ability
- Resume for
Intercare Medical and Dental Centre
Medical and Dental Receptionist
10.2007 - 10.2011
Job overview
- Page 3 of 4, Parklands
- Ooking appointments with referring Doctor’s
- Booking theatre for all patients, for dental procedures under Anesthetic
- Communicating with patient’s as per the dentists’ request
- Assisting with accounting queries, and dealing with debtors
- Organizing staff functions.
Dr. Helen Van der Plas
Specialist
Job overview
- Physician, Infectious Diseases
- Dministrative duties and booking patients for follow up visits
- Attending to account queries, typing dictated letters, using a dicta-phone
- Billing patients and submitting accounts to Medical
- Ids.
Education
Spesnet/ Duxah Academy
Customer Care and Communication
01.2016
University Overview
Spesnet/ Duxah Academy
Certificate
Office Management
01.2014
University Overview
UNISA
Certificate
Basic Certificate for Public Relations
01.2013
University Overview
BES CollegeBulawayo, Zimbabwe
Certificate International Computer Driver’s License
01.2002
University Overview
Dadaya High School
01.2000
University Overview
Alpha Academy
Some College (No Degree) from Healthcare
01.2022
University Overview
Skills
- Excels in team leadership
- Client relationship management
- Proficient in [Software Program]
- Reliable and trustworthy
- Supervision
- Team management
- Clerical
- Teambuilding
- Analytical
Certification
High School
Certifications / Trainings / Achievements / Awards
1. Certificates
UNISA, Public Relations
Office Management Certificate
Customer Care and Communication
2. Additional training
Vericlaim Medical Program
Medemass Medical Program
CPR
CNA (Certified Nursing Assistant Course)
Resume for, page 4 of 4
3. Goodx Medical Programme
Medical Coding seminars
ICD10 coding and billing
Timeline
Medical Billing Specialist/ Director
Probilling Solutions
05.2020 - Current
Medical Billing Specialist / Accounts Manager
AtlantiClaim Billing Solutions
01.2017 - 05.2020
Medical Secretary
Atlantic Anaesthetics
05.2013 - 01.2017
Administrative Assistant/ Personal Assistant
10.2011 - 01.2013
Medical and Dental Receptionist
Intercare Medical and Dental Centre
10.2007 - 10.2011
Specialist
Dr. Helen Van der Plas
Spesnet/ Duxah Academy
Customer Care and Communication
Spesnet/ Duxah Academy
Certificate
Office Management
UNISA
Certificate
Basic Certificate for Public Relations
BES College
Certificate International Computer Driver’s License
Dadaya High School
Alpha Academy
Some College (No Degree) from Healthcare
References
References
References
“References and certifications available upon requestSimilar Profiles
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