Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Hi, I’m

Tapiwa Rwizi

Waiter
Johannesburg
Tapiwa Rwizi

Summary

Service- driven hospitality professional with proven fine- dining experience in high- volume restaurant environments. Skilled in supporting seamless table service, guest satisfaction, and wine service, backed by Wines of South Africa (WOSA) Level 1 and Level 2 certifications. Recognized for strong upselling ability, teamwork, and consistency under pressure. Seeking waitering position aboard a cruise line where high service standards and multicultural guest interaction are essential

Overview

2024
years of professional experience
1
Certification
1
Language

Work History

Signature Restaurant

Waiter

Job overview

  • Handled large influx of customers during peak times, ensuring swift and effective service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items to increase average check amount.

Paul South Africa

Waiter
05.2020 - 06.2023

Job overview

  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

Mpopoma High School
Zimbabwe

High School Diploma

University Overview

Skills

Supreme Fine-dining table side eticate

Menu presentation

Accurate order taking

Dining area maintenance

Competent with latest POS systems

Exuberant customer service

Upselling and wine pairing expertize

Interests

Wine tasting and somelier related content

Certification

Level 1 and 2 wines of South Africa

Timeline

Waiter
Paul South Africa
05.2020 - 06.2023
Waiter
Signature Restaurant
Mpopoma High School
High School Diploma
Tapiwa RwiziWaiter