Tapiwa Mbano

Part time web development - Remote Work

• Network management, monitoring and optimization, Network infrastructure, design, configuration, SAN and NAS Storage systems installation and administration
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.

• Maintaining company servers, computer network and equipment at H/O and 4 branches.
• Design, Implement, and Support Microsoft Solutions for Cloud (O365/Azure) and On-Premises environments.
• Installed and configured operating systems, software applications, and system management tools.
• Resolved network connectivity problems by troubleshooting hardware and software components.
• installation and configuration of networks from scratch.
• Firewalls and VPN.
• 3cx VOiP on-premise and cloud Setup and maintainance.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Record events and problems and their resolution in logs.
• Follow up with clients to ensure the issue has been resolved and provide further information if necessary.
• Setup,configuration of a ERP system for the cosmetic chain with 15branches across Tanzania.
• Direct unresolved issues to the next level of support personnel.
• Install computers and computer peripherals for clients.
• Maintain daily performance of computer systems.
  Install, modify, and repair computer hardware and software.
• Provide accurate information on IT products or services.
  Pass on any feedback or suggestions by clients to the appropriate internal team.
• Identify and suggest possible improvements to procedures.