Tapiwa Chiropa
Robertson
Summary
Motivated and customer -focused hospitality professional with hands - on experience in food and beverage service within a busy ,fast - paced restaurant environment. Experienced in beverage service , guest interaction , order taking ,POS operation , upselling , cocktail service ,wine and spirits knowledge , and maintaining high service standards. Currently working as a Waiter at Ragazzi Restaurant in Robertson , providing professional and personalized service to diverse guests while working closely with restaurant and bar teams. Trained in Bartending & Mixology ,HACCP/Food Safety and Shipboard Safety. Seeking a Bar Waiter , Bar Steward or Bar Server position aboard an international cruise ship.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Waiter
Ragazzi Restaurant
Robertson, Western Cape
11.2023 - Current
- Deliver professional, friendly and personalised food and beverage service to guests.
- Provide attentive service to diverse and international guests while maintaining high hospitality standards.
- Manage approximately 5-8 tables simultaneously, ensuring accurate and timely service.
- Take accurate guest orders and process transactions using POS systems.
- Assist guests with menu and beverage selections and provide knowledgeable recommendations.
- Demonstrate knowledge of beverages including wine, beer and spirits.
- Support cocktail and beverage service and coordinate closely with bar staff.
- Apply upselling and suggestive-selling techniques to improve the guest experience and support sales.
- Communicate guest orders, special requests and requirements accurately to kitchen and bar teams.
- Maintain professional table setup, presentation and service standards.
- Respond promptly and professionally to guest questions, requests and complaints.
- Maintain hygiene, sanitation and food-safety standards throughout service.
- Work effectively during busy and peak service periods while remaining calm, organised and professional.
- Work collaboratively with restaurant, kitchen and bar teams to maintain smooth service flow.
- Adapt quickly to changing guest needs and operational requirements.
Education
A-Level Certificate -
St Mary's High School
10-2014
Skills
- Bar & Beverage Service
- Beverage Preparation
- Cocktail Service
- Wine Knowledge
- Beer & Spirits Knowledge
- Responsible Alcohol Service
- Guest Service
- Customer Engagement
- Upselling & Sales
- POS Operation
- Order Taking
- Cash Handling
- Table Service
- Food & Beverage Operations
- Hygiene & Food Safety
- Teamwork
- Multicultural Guest Service
- Stock Awareness
- Complaint Handling
- Working Under Pressure
Languages
English
Proficient
C2
Certification
- Bartending & Mixology Certificate - Alison
- HACCP / Food Safety & Hygiene Certificate - Alison
- Shipboard Safety: Emergency, Equipment & Life-Saving Appliances - Alison
- Responsible Alcohol Service
BEVERAGE & HOSPITALITY KNOWLEDGE
- Beverage and bar service
- Cocktail service
- Wine knowledge and service
- Beer and spirits knowledge
- Beverage preparation
- Responsible alcohol service
- Guest recommendations
- Upselling and suggestive selling
- POS and transaction processing
- Hygiene and sanitation
- Customer service
- Team - based hospitality operations
PERSONAL STRENGTHS
- Professional and guest - focused
- Friendly and approachable
- Reliable and hardworking
- Calm under pressure
- Team - oriented
- Adaptable
- Good attention to detail
- Positive attitude
- Willing to learn
- Comfortable with multicultural guests
Timeline
Waiter
Ragazzi Restaurant
11.2023 - Current
A-Level Certificate -
St Mary's High School