Tanya Martha Thomas
Ottery,western cape
Summary
I am a proficient IT professional with extensive experience in the financial and IT industry. My
expertise includes detailed knowledge of industry best practices, effective technical management,
information analysis, and a comprehensive understanding of computer hardware and software
systems. I have successfully overseen organizational systems, information, compliance practises and
equipment to ensure efficient operations and optimal business performance in both start-ups and
large listed enterprises. I excel as a team player and possess strong communication skills, adept at
building influential relationships across functions. I aim to leverage my expertise to contribute value
to an innovative and reputable organization.
Overview
18
18
years of professional experience
1
1
Language
Work History
IT/Service Delivery/Compliance Manager
Kinetic Skunk IT Solutions
07.2021 - 04.2024
- Reported to : EXCO
- Main responsibilities:
- IT and Compliance:
- Formalised the IT department and creating IT policies and procedures
- Oversee the IT infrastructure and team with two systems engineers
- Implemented network security vendor, TRG for managing our security controls, namely web and email filtering, Vulnerability scans, firewall management, endpoint management and network security ensuring us 99% Uptime on all systems and decreasing downtime with proactive monitoring and timeous problem resolution
- Reviewing budgets for procurement and expenses within department
- Facilitating purchase and repair of hardware with supplier
- Implemented ISO 27001 compliance in 2022 with a 90% pass rate on first audit
- And 99% pass on version change (2022) audit in 2023
- Implemented NIST and SOC2 compliance with controls covered in ISO 27001
- Implemented GDPR compliance with UK vendor for UK and EU GDPR compliance to facilitate our UK clients
- Facilitated POPIA training and compliance as Information Officer
- Reporting to EXCO on all audit findings, incidents, risk management and any other problems with management on a weekly session
- Service Delivery:
- Implemented registration and facilitated relationships with Vendor Partners for requirements and training of engineers for AWS/Microsoft/GitLab/Xray /RedHat
- Oversee 21 engineers across multiple client projects
- Facilitated weekly and monthly session with clients for project delivery management
- Facilitated daily scrum meetings for engineers on all projects to management of tasks and workloads within projects
- Reporting to EXCO on all projects with regards to resources, delivery risks and overall office management
- Attending meetings & onboarding of new and prospective clients
- Collaborating with HR for resourcing requirements for projects for new hires and internal assignments
- Managed multiple client projects in UK and South Africa, ensuring service delivery on all tasks
- Tools Utilised: Harvest time keeping application, Monday.com for management tasks, Gravity (TRG bespoke dashboard), Azure and Office 365 (SharePoint, exchange), BitLocker for endpoint encryption
- Sentinel one for all endpoint protection for Web, Email
- Reason for leaving : Retrenchment
IT Operations/Infrastructure Manager
Woolworths Financial Services, Financial Services
11.2020 - 06.2021
- Reported to : Head of IT Operations
- Main responsibilities:
- Managed a team of Desktop Engineer resources and Infrastructure Specialists (8 staff)
- Oversee Maintenance and support of Onsite and Hosted IT Infrastructure
- Supervision of Production Support and Systems maintenance
- Collaborating with Change management for any changes to implemented on servers and systems
- Alignment of Business and IT with EXCO for project support and services in weekly management meetings
- Collaboration with Service Desk team for Support model and Services documentation
- Collaborating with Project Manager with Resource allocation for Support on projects
- Managed IT Service outsourced engineers with vendor (DiData)
- Weekly Session with
- Service Delivery manager
- Projects:
- Office moves to new premises, audits for existing IT hardware to be moved
- Work From Home project with home connectivity setup and support of users remotely
- Rollout and setup of mobile Wi-Fi units for
- Involved with Hardware procurement for Dumb terminals to work with virtual desktops
IT Manager
Transactional Capital Business Solutions, Trust Financiers, Services - Capital Investments
02.2013 - 06.2020
- Reported to : Financial Director and EXCO
- Complete set up of the IT Department as a finding from Audit had instructed the company to employ a dedicated IT manager to setup and manage the department
- Managed two office sites in Cape Town (86 Users) and JHB (19 Sales Staff)
- Created all IT policies and facilitated training with HR for all users
- Active management of Governance processes, procedures, policies, and documentation
- Implemented Mimecast Email security after a Ransomware attack & avoided penalties by rebuilding all servers and restoring from backups, with only one hour of work lost and no revenue lost
- Implemented and supported a Video Conferencing unit and saved cost on EXCO having to travel to meet with the other EXCO members
- Handling Annual Audits by internal and external auditors (Deloitte) based on COBIT framework, in 2013, successfully raised the audits status from orange to green by attaining a 90% audit score with only housekeeping findings to report on
- Reporting to EXCO on audit status and findings, infrastructure development, risks and potential threats
- Oversee two Engineers for technical support onsite at Cape Town and JHB offices (outsourced by Khusela solutions)
- Vendor Management with suppliers (Vox Telecoms and Khusela Solutions), Monthly meetings for review
- Management of VOIP System (Far South), facilitated call recording
- Weekly reports sent to EXCO and team management
- Collaboration with Business Analysts and Developers for bespoke financial in-house Application change management and control
- Monthly facilitation and testing of Disaster Recovery for backups, fire prevention and backup power (generator) on-site and offsite in accordance with Audit controls
- Managing Onsite as well as offsite for Business continuity
- Providing AD HOC technical support including Server and Application administration
- Tools: Azure and Office 365 (SharePoint), ACCPAC, far South, Mimecast
- Reason for leaving : Retrenched
Helpdesk Manager
First Technology, IT Services
03.2012 - 11.2012
- Active management of a Helpdesk team of 6 team members
- Supervised ticket logging process, call volumes, & weekly reporting to management
- Active oversee the Coordinating of call allocation and communication with Engineers by the support team to ensure seamless handover of problem to field technician
- Oversee & review communication quality of Engineers & Support staffs to clients
- Project – Facilitated the migration of call ticketing system from a legacy system to new system
- Monthly Client meetings to review ticket stats and delivery
- Ad Hoc sessions (war rooms) for outages and facilitation of resolution of incidents
- Tools: PeopleSoft (call logging system)
- Reason for leaving : Contract role ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Name, All about Xpert Project Management
IT Manager
IT Services & Outsourcing, Hewlett Packard
09.2011 - 01.2012
- Management of one Desktop Engineers in Cape Town Offices
- Vendor Management, Proposal, Costing, and Invoicing (Khusela Solutions), Weekly meetings
- Active Documentation of IT processes, creating network diagrams, maintain and support of asset register management application
- Responsible for Service delivery and SLA Management
- Call management for engineers, server management, and general desktop functions
- Weekly meetings with management to reporting to CEO on all IT related issues and risks
- Reason
Wintel Engineer, Exchange Engineer
IT Company
01.2006 - 04.2011
- Back-office support for servers, domain controllers, application servers, file, and print servers
- Management of server OS, application licenses, and asset registry
- Vendor management, reporting, and general administration and maintenance of networks
- Reason for leaving : Retrenched
Education
NIST Framework – Udemy Online - IT Audit Framework
06.2024 - 06.2024
ISO 27001 Udemy Online Course (2022) - IT Audit Framework
07.2022 - 07.2022
IT Governance Udemy Online Course - IT Governance
09.2020 - 09.2020
AWS Certified Cloud Practitioner - Cloud Computing
11.2021 - 11.2021
COBIT 5 - Financia IT Audit Framework
08.2014 - 08.2014
ITIL Foundations - Service Management
06.2018 - 06.2018
A+ PC Technician Certificate - undefined
1999
Matric (Senior Certificate with Exemption) - undefined
1996
GDPR
08.2022 - 08.2022
Infrastructure Management 101
06.2024 - 06.2024
IT Service Operation And Service Desk Management
09.2021 - 09.2021
ISO 27001:2022 Annexure A
06.2024 - 06.2024
Skills
- Skills & Expertise
- Leadership – Up to 21 staff
- Client Management
- Reporting – Exco Level
- Training and Development
- Vendor and SLA Contract Management
- Start-up operations – End to end Implementation of IT Service Delivery & Compliance
- IT Project Management – Multiple projects
- IT Documentation Management
- Incident & Risk Management
- Budgeting & Forecasting
- Procurement
- IT Network Security Management
- Back up & Disaster Recovery Management
- Voip / Telephony
- IT Auditing
- Scrum Facilitation
- Agile Delivery
- IT Governance & Compliance – COBIT 5, ITIL, ISO27001, POPIA, NIST, SOC1, GDPR
- Azure Active Directory
- AWS
- Office 365 (SharePoint, exchange, Active Directory)
- Internal Audits
- Risk Reviews
- Training and Education
- Operational Efficiency
- Vendor Performance Management
- Process Management
- Compliance Auditing
- Staff Training
- Technical Compliance
- Inventory Audits
- Systems Management
- Regulatory Compliance Oversight
- Customer Satisfaction
- Performance Feedback
- Policy Revision
- Training Coordination
- Organizational Systems
- Strategic Execution
- Documentation Compliance
- Document Control Program
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionCompany CulturePaid sick leavePaid time off4-day work weekPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Udemy Online - NIST Framework – Udemy Online, IT Audit Framework
06.2024 - 06.2024
LinkedIn Learning - , Infrastructure Management 101
06.2024 - 06.2024
LinkedIn Learning - , ISO 27001:2022 Annexure A
06.2024 - 06.2024
Udemy Online - , GDPR
08.2022 - 08.2022
Udemy Online - ISO 27001 Udemy Online Course (2022) , IT Audit Framework
07.2022 - 07.2022
AWS - AWS Certified Cloud Practitioner , Cloud Computing
11.2021 - 11.2021
Udemy Online - , IT Service Operation And Service Desk Management
09.2021 - 09.2021
IT/Service Delivery/Compliance Manager - Kinetic Skunk IT Solutions
07.2021 - 04.2024
IT Operations/Infrastructure Manager - Woolworths Financial Services, Financial Services
11.2020 - 06.2021
Udemy Online - IT Governance Udemy Online Course, IT Governance
09.2020 - 09.2020
Torque IT - ITIL Foundations , Service Management
06.2018 - 06.2018
Torque IT - COBIT 5, Financia IT Audit Framework
08.2014 - 08.2014
IT Manager - Transactional Capital Business Solutions, Trust Financiers, Services - Capital Investments
02.2013 - 06.2020
Helpdesk Manager - First Technology, IT Services
03.2012 - 11.2012
IT Manager - IT Services & Outsourcing, Hewlett Packard
09.2011 - 01.2012
Wintel Engineer, Exchange Engineer - IT Company
01.2006 - 04.2011
Landmark College - A+ PC Technician Certificate,
Rosebank House College - Matric (Senior Certificate with Exemption),
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