Tanya Toth
SENIOR BUSINESS ANALYST LEVEL II (TEAM LEAD)
Durban
Summary
As a seasoned Business Analyst, I bring extensive expertise across the Retail, Banking, Lending, Debt Collection, and Call Centre sectors. I excel at cultivating mutually respectful relationships with business stakeholders, leveraging my organizational skills and superior decision-making abilities to drive successful outcomes. My strong analytical capabilities and exceptional verbal and written communication skills enable me to deliver impactful professional presentations. With significant experience in project coordination, I have a proven track record of leading effective, productive teams in complex, multi-task environments.
Developed skills in collaborative, fast-paced business environment, specializing in data analysis and process optimization. Excels at identifying inefficiencies and devising data-driven solutions, with strong competency in project management and stakeholder communication. Seeking to transition into new field to apply and expand these transferable skills.
Perceptive Senior Business Analyst with 12+ years driving successful business processes for Retail, Lending and Call Centre companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
35
35
years of professional experience
9
9
years of post-secondary education
Work History
Senior Business Analyst Level II (Team Lead)
Massmart
06.2018 - Current
- Led a high-performing team of 1 to 7 business analysts, driving impactful results across Enterprise and Merchandise Operations domains
- Conducted in-depth business analysis to optimize Merchandise Operations processes, enhancing overall business performance
- Defined and developed compelling use cases and value propositions through comprehensive market research and data-driven metrics
- Oversaw Article and Vendor Master Data processes to ensure standardized practices and maintain data quality across multiple Banners
- Managed team productivity and performance, implementing effective performance evaluations to drive success
- Delivered expert functionality insights in Merchandise Operations during project planning and development phases
- Played a pivotal role in S4 Hana implementation, facilitating seamless legacy data migration and integration with various systems and third-party applications
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Senior Business Analyst
Interactive Solutions
05.2010 - 05.2018
- Led end-to-end operational excellence initiatives, enhancing the efficiency and performance of client business units in the Debt Collection and Call Centre sectors
- Collaborated with major clients such as TFG, Woolworths, Wonga, FNB, and Lendcor to design and implement impactful collection strategies
- Managed comprehensive data analysis to support strategic decision-making and improve client outcomes
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Software Developer
Ithala Development Finance Corporation
07.2008 - 01.2010
- Spearheaded the implementation of a new Personal Loans product on a contract basis, demonstrating adaptability in response to significant staff turnover
Junior Developer / Systems Analyst
Ithala Development Finance Corporation
08.1995 - 06.2004
- Participated in the implementation of an in-house developed Banking System across 52 branches in KZN, enhancing operational efficiency
- Advanced from Systems Analyst to Team Leader within 7 months, demonstrating leadership and strategic vision
- Stepped up as Acting Systems Manager, overseeing Banking and Related Systems to drive performance and innovation
- Assisted in developing reusable components and libraries for increased efficiency across multiple projects.
- Troubleshot and resolved technical issues, improving site reliability and functionality.
- Improved application security through rigorous testing and vulnerability assessments.
Systems Analyst
Computer Management Services
08.1994 - 07.1995
- Recruited by Computer Management Services as a Systems Analyst for a one-year contract with SPAR's Head Office in Pinetown
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Gathered requirements and performed gap analysis through design workshops with users.
Junior Software Developer/Systems Analyst
Stocks & Stocks
03.1990 - 07.1994
- Joined the organization as a Junior Developer, gaining hands-on experience in maintaining and enhancing proprietary systems
- Acquired robust knowledge of the full System Development Life Cycle (SDLC) at an entry-level
- Promoted to Systems Analyst within 18 months, demonstrating commitment and technical proficiency
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
Education
Some College (No Degree) - Information Technology
Technikon Natal
Durban, South Africa 01.1985 - 12.1988
Matriculated -
St. Mary's Diocesan School For Girls
Pretoria, South Africa 01.1980 - 12.1984
Some College (No Degree) -
Additional Courses
Durban, South AfricaSkills
Requirements Gathering & Analysis
Business Process Design & Mapping
Business Process Optimization
SAP ECC, Hybris, S4 Hana, IDM
Jira & Confluence
Agile methodology
SQL proficiency
Stakeholder management
Timeline
Senior Business Analyst Level II (Team Lead)
Massmart
06.2018 - Current
Senior Business Analyst
Interactive Solutions
05.2010 - 05.2018
Software Developer
Ithala Development Finance Corporation
07.2008 - 01.2010
Junior Developer / Systems Analyst
Ithala Development Finance Corporation
08.1995 - 06.2004
Systems Analyst
Computer Management Services
08.1994 - 07.1995
Junior Software Developer/Systems Analyst
Stocks & Stocks
03.1990 - 07.1994
Some College (No Degree) - Information Technology
Technikon Natal
01.1985 - 12.1988
Matriculated -
St. Mary's Diocesan School For Girls
01.1980 - 12.1984
Some College (No Degree) -
Additional Courses
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