Tanya Smit
Branch Manager
Primrose-Germiston
Summary
Motivated and results-driven professional with a strong commitment to fostering a productive and positive work environment. Known for embracing new challenges with enthusiasm and a proactive mindset. Skilled in motivating individuals to reach their full potential and exceed personal and professional goals. Dedicated to leading by example through hard work, reliability, and accountability. Passionate about maintaining high standards of integrity, honesty, and trust in all aspects of work. Recognize the importance of structure, principles, and consistency in delivering high-quality results both independently and within a team setting.
Overview
30
30
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Branch Manager
Absa Bank Limited
03.2024 - Current
- Manager to a team and stakeholder management, with Full Retail Inernational Banking Hub, Financial Advisors, Relationship Bankers and external Stakeholders, such as Private Bank Collaboration and driving commercial Awareness.
- To drive revenue and customer growth and manage Budget costs within budget limits.
- Implement and maintain control measures to minimize operational losses, such asadherence to policies, procedures, and legislation (e.g., FICA, FAIS).
- Ensure compliance with safety, security, and information security protocols.
- Manage cash limits, expenditure, and monitor adherence to control measures.
- Conduct audits, monitor processes, and provide evidence to auditors or management consultants during reviews.
- Monitored account opening procedures to confirm compliance and control adherence.
- Oversee branch risk and operations on a daily, weekly, and monthly basis, aligning with audit and compliance standards.
- Identified and communicated operational errors to relevant staff for correction in line with established procedures.
- Provided support to staff in both professional and personal capacities to maintain a motivated and effective team environment.
- Lead the delivery of exceptional customer service by overseeing processes and addressing escalations promptly.
- Ensure all service standards are upheld to enhance client satisfaction and retention.
- Maintain strict adherence to all banking policies and procedures across all transactions and interactions.
- Demonstrate sound knowledge of year-end financials and financial statement preparation.
- Educating clients on platforms to enhance the banking experience for a more convenient way and cost effective way of banking by allowing the client to map out their banking journey.
Branch Manager
Absa Bank Limited
03.2022 - 03.2024
- Manager to a team to drive business objectives against KPI's
- To drive revenue and customer growth and manage Budget costs within budget limits.
- Implement and maintain control measures to minimize operational losses, such asadherence to policies, procedures, and legislation (e.g., FICA, FAIS).
- Ensure compliance with safety, security, and information security protocols.
- Manage cash limits, expenditure, and monitor adherence to control measures.
- Conduct audits, monitor processes, and provide evidence to auditors or management consultants during reviews.
- Monitored account opening procedures to confirm compliance and control adherence.
- Oversee branch risk and operations on a daily, weekly, and monthly basis, aligning with audit and compliance standards.
- Identified and communicated operational errors to relevant staff for correction in line with established procedures.
- Provided support to staff in both professional and personal capacities to maintain a motivated and effective team environment.
- Lead the delivery of exceptional customer service by overseeing processes and addressing escalations promptly.
- Ensure all service standards are upheld to enhance client satisfaction and retention.
- Maintain strict adherence to all banking policies and procedures across all transactions and interactions.
- Demonstrate sound knowledge of year-end financials and financial statement preparation.
- Educating clients on platforms to enhance the banking experience for a more convenient way and cost effective way of banking by allowing the client to map out their banking journey.
BRANCH MANAGER
ABSA BANK-ALBERTON
09.2015 - 03.2022
- Manager to a team of 27 staff members.
- To drive revenue and customer growth and manage Budget costs within budget limits.
- Implement and maintain control measures to minimize operational losses, such asadherence to policies, procedures, and legislation (e.g., FICA, FAIS).
- Ensure compliance with safety, security, and information security protocols.
- Manage cash limits, expenditure, and monitor adherence to control measures.
- Conduct audits, monitor processes, and provide evidence to auditors or management consultants during reviews.
- Monitored account opening procedures to confirm compliance and control adherence.
- Oversee branch risk and operations on a daily, weekly, and monthly basis, aligning with audit and compliance standards.
- Identified and communicated operational errors to relevant staff for correction in line with established procedures.
- Provided support to staff in both professional and personal capacities to maintain a motivated and effective team environment.
- Lead the delivery of exceptional customer service by overseeing processes and addressing escalations promptly.
- Ensure all service standards are upheld to enhance client satisfaction and retention.
- Maintain strict adherence to all banking policies and procedures across all transactions and interactions.
- Demonstrate sound knowledge of year-end financials and financial statement preparation.
- Educating clients on platforms to enhance the banking experience for a more convenient way and cost effective way of banking by allowing the client to map out their banking journey.
BRANCH MANAGER
ABSA BANK-FESTIVAL MALL
08.2015 - 09.2015
- Manager to a team of 15 staff members. To drive revenue and customer growth.
- Permanent position
BRANCH MANAGER
ABSA BANK-BALFOUR PARK
01.2013 - 08.2015
- Manager to a team of 13 staff members. To drive revenue and customer growth.
- Permanent position
BRANCH MANAGER
ABSA BANK-BENMORE GARDENS
07.2009 - 07.2010
- Manager to a team of 10 staff members. To drive revenue and customer growth.
- Permanent position
SERVICE AND HOSTING MANAGER
ABSA BANK-SANDTON CITY
11.2008 - 06.2009
- Responsible for a team of 5 staff members. Manage customer complaints and delivering customer expectations.
- Permanent position
TREASURY CUSTODIAN (FOREX TELLER/BULK TELLER/TELLER)
ABSA BANK-PROTEA PARK
10.2000 - 10.2008
- Performing basic roll as Teller. After several promotions, took on the responsibility of managing the branch's cash management as well as limits and mandates.
- Permanent position
TELLER
FNB-MALVERN
12.1995 - 08.2000
- Performing basic roll as Teller.
- Permanent position
Education
Matric Qualification -
Bedfordview High School
11.1995
No Degree - Regulatory Exam 5
Moonstone
Johannesburg 04.2001 -
NQF 5 Certificate In Banking Services - Banking And Finance
Milpark Education
Johannesburg 04.2001 -
Skills
- Leadership and Management skills-Expert
- Business Strategy-Expert
- Team Management-Expert
- Regional Management- Expert
- Adaptable & Resilient: Thrives in fast-paced environments and quickly adjusts to change
- Leadership & Teamwork: Motivates others while working well both independently and in teams
- Strategic & Analytical: Strong problem-solving abilities with a forward-thinking approach
- africaGoal-Oriented & Results-Driven: Committed to achieving objectives with focus anddetermination
Certification
Matric - completed
Interests
Intense sports fan, Music and entertainment, History research
References
Corrie Kouzelis - 083 286 5372 - Operations Consultant
Melanie Petrus - 076 071 1416 - Branch Manager
Barbara Janse Van Rensburg - 082 373 1880 - Branch Manager
Martie Mostert - 082 442 9373 - Branch Manager
Curriculum Vitae
- Tanya Smit
- 10 Villa Du Barry
- Cornflower Street, Primrose-Germiston 1401
- 083 460 6951
- tanyasmit606@gmail.com
- Gender: Female
- Marital status: Single
- Driver's License: Code 08
Timeline
Branch Manager
Absa Bank Limited
03.2024 - Current
Branch Manager
Absa Bank Limited
03.2022 - 03.2024
BRANCH MANAGER
ABSA BANK-ALBERTON
09.2015 - 03.2022
BRANCH MANAGER
ABSA BANK-FESTIVAL MALL
08.2015 - 09.2015
BRANCH MANAGER
ABSA BANK-BALFOUR PARK
01.2013 - 08.2015
BRANCH MANAGER
ABSA BANK-BENMORE GARDENS
07.2009 - 07.2010
SERVICE AND HOSTING MANAGER
ABSA BANK-SANDTON CITY
11.2008 - 06.2009
No Degree - Regulatory Exam 5
Moonstone
04.2001 -
NQF 5 Certificate In Banking Services - Banking And Finance
Milpark Education
04.2001 -
TREASURY CUSTODIAN (FOREX TELLER/BULK TELLER/TELLER)
ABSA BANK-PROTEA PARK
10.2000 - 10.2008
TELLER
FNB-MALVERN
12.1995 - 08.2000
Matric Qualification -
Bedfordview High School
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