Tankiso Phema
Customer Service Consultant
Johannesburg
Summary
Professional with strong background in account coordination and client services, equipped with skills in new account setup, client onboarding, and database management. Known for fostering team collaboration and delivering results, with flexible approach to changing needs. Key strengths include communication, problem-solving, and organizational skills, all aimed at enhancing client experiences and operational efficiency. Reliable and adaptable, ensuring smooth transitions and continuous improvements in account management processes.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Uber
12.2023 - Current
- Picking customer from point A to B
- Delivering goods
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Client Services
Standard Bank South Africa
02.2008 - 12.2023
- Dealing with walk in and telephonically clients
- Adhering to all enquiries within turn around time or less
- Providing feedback, solutions to all enquiries, capturing leads, capturing claims and offer product knowledge
- Updating and verifying KYC documents
- Conducted thorough research to provide data-driven recommendations for improving client services.
- Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
- Identified growth opportunities by conducting market research on industry trends and competitor offerings, positioning the company as a leader in client services solutions.
Education
Matric - English, Afrikaans, Public admin, Accounting, Business Economics
Kliptown High School
01.2000 - 01.2004
Skills
Multilingual
Word
Excel
PowerPoint
Pastel
Team Leader
Sales Consultant
Client services oversight
Client services optimization
Client communication proficiency
Roles
- Team Leader, 4 Years
- Customer Service, 3.5 Years
- Sales Consultant, 6.5 Years
Timeline
Driver
Uber
12.2023 - Current
Client Services
Standard Bank South Africa
02.2008 - 12.2023
Matric - English, Afrikaans, Public admin, Accounting, Business Economics
Kliptown High School
01.2000 - 01.2004
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