Tanja Gelderblom

• Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.
• Assisted struggling students through targeted interventions, leading to increased academic success.
• I taught 4 classes in morning, 30 pupils each and 3 classes the afternoon.

• Grew client base through diligent prospecting and consistent follow-ups on leads and referrals.
• Conducted comprehensive market analyses to determine optimal listing prices, resulting in faster sales at higher values.
• Strengthened relationships with past clients through ongoing communication, fostering long-term loyalty and repeat business.
• Assisted clients in preparing their homes for sale by offering staging advice, coordinating professional photography, and creating eye-catching marketing materials.

• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

+ Vision and strategic focus for Rental Sales Agents is communicated clearly and bought into by all operating employees monthly.

Annual budget plans are completed and approved by due date monthly.

Developing and performance standard charts are done annually. Realistic key standards with tolerance exist for all team members abd are understood and accepted. Achieving targets, Shift Roster , Leave Roster and Training Rosters are done annually, monthly, weekly and daily.

Recruitment of staff was done by me and regular review meetings were conducted with staff. No failures occurred to lack of understanding.

Performermance appraisal with staff was done every 6 months. Brand Anbassador srmtars were identified and rewarded.

Customer queries or complaints were investigated and actioned within 24 hours.

Fleet planning done daily.

Turn back reports actioned daily.

Wizard reports are done daily.

All fleet movements are recorded and accounted for daily.

Accident damage billed correctly.

I also worked as Termination Manager at Avis in the car park so I could assist staff when rental is returned and there was a dispute.

• Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps. Exceeding customer satisfaction and expectations.

• Implemented effective marketing strategies that attracted new customers while retaining existing clientele.
• Kept detailed records of all transactions, facilitating efficient audits when necessary.
• Collaborated with team members to improve sales strategies and meet monthly targets.
• Monitored market trends to stay competitive with pricing strategies and promotional offers.
• Exceeding customer expectations and all levels as being a Brand Ambassador for Avis.
• In 1999 I became Shift Supervisor at OR Tambo.

• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Engaged employees in business processes with positive motivational techniques.
• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Complied with regulatory guidelines and requirements.
• Boosted sales and customer loyalty through incentive programs.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.