Summary
Overview
Work History
Education
Skills
PERSONAL DETAILS
Timeline
Generic
Tania Zilungile Nake

Tania Zilungile Nake

AML Analyst
Lwandle

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Analyst: AML Operations

Capitec Bank
03.2020 - Current
  • AML Investigations and Reviews on clients within Retail Bank
  • -Perform Enhanced due diligence (EDD) and Suspicious Activity Monitoring (SAM) investigations and reviews on retail clients within Capitec Bank.
  • -Gather and analyse all information relevant to the client/alert to attain in-depth client knowledge applicable to reviews, from internal and third-party systems.
  • -Where a client is a PEP (politically exposed person) adhere to the legislative requirement.
  • Quality Assurance review
  • -Conduct quality reviews on analyses delivered by Analysts across the AML operations landscape.
  • -Escalate areas of concern and ensure it is being followed up on.
  • -Highlight discrepancies and identify trends / gaps (both on investigation content and on investigator errors).
  • Research and best practice
  • -Conduct research on AML trends and modus operandi.
  • -Flag risks, communicate to relevant stakeholders and recommendation for terminations.
  • Stakeholder engagement
  • -Build strong relationships with stakeholders (especially the AML community of practice) to enable a collaborative approach in achieving functional objectives.
  • Client contact
  • - Facilitating communication, verification, and documentation processes.
  • - Requesting and receiving additional documentation from high-risk clients
  • Source of funds and wealth
  • Business ownership structures
  • Tax records or bank statements
  • - Ensures secure and traceable communication, which is essential for audit and regulatory purposes.
  • Team Leader: Crystal Alkaster
  • Contact Number: 0842005179
  • Previous role: Multi Skilled Agent, working in Inbound/Outbound sales, working in various campaigns. Assisting in different departments when required such as Client Care, Collections, Cash Disputes, Card Disputes, Fraud monitoring and Anti-Money Laundering.
  • Current role: Analyst: AML Operations

Customer service advisor

Teleperformance
07.2018 - 02.2020
  • Inbound and outbound UK call centre, changing of gas and electric tariffs, Acquisitions, general queries, and retention.
  • Campaign: NPower
  • Manager: Junaid Zeeman
  • Contact Number: 021 001 1066

Warehouse Admin, Stock controller and Cash desk

Hirsch’s
03.2018 - 06.2018
  • Receiving stock, stock count, labelling stock, collecting invoices on system, invoicing, cash sales receipt, opening customer accounts.
  • Manager: Bivash
  • Contact Number: 021 001 1066

Front house manager (Receptionist) and Servicing Team

The Wealth Room
12.2015 - 12.2017
  • Front house management, Switchboard duties, Discovery Medical aid and Gap cover new business applications, claim submissions.
  • Employer: Grant Van Zyl
  • Contact Number: 021 853 3316

Simon Norris Academy Internship

Digicape
11.2014 - 11.2015
  • Sales (Invoicing, Quoting, Placing orders, Telephonic sales, e-mailing clients – feedback and follow up)
  • Online Sales (Invoicing, Online Chatting with clients, answering of client queries, E-mailing clients feedback and follow up on orders, answering phone calls, sending client products via courier)
  • Receptionist (answering client calls and forwarding calls to the correct person or department, taking massages, and e-mailing them to relevant employees.
  • Admin Scanner (Scanning in invoices, credit card slips, supplier invoices, backlog scanning, attaching to HANSAWORLD Enterprise system.
  • HR Manager: Allan Harper
  • Contact Details: 021 464 6801

Crew Member

McDonald's Somerset Mall
03.2012 - 01.2013
  • Cashier, Order taker, Presenter, Dropper, Assembler, Hostess, Runner, Griller, Drinks puller, Drive through presenter, Initiator, and Chaser
  • Manager: Teresa Samuels
  • Contact Number: 021 852 9014

Education

Grade 12 -

Hottentots Holland High School
Somerset West

Higher Certificate - Forensics Examinations

University of the Western Cape
01.2024

N5 – N6 - Human Resource Management

Northlink College Tygerberg Campus
01.2015

N4 - Human Resource Management

West Coast College Atlantis Campus
01.2013

Skills

Data-driven problem-solving

Customer support expertise

Optimistic mindset

Clear communication

Strategic decision making

Analytic skills

PERSONAL DETAILS

  • Date of Birth: 1992-12-07
  • Id Number: 921207 0479 08 6
  • Gender: Female
  • Nationality: South African
  • Preferred contact method: tania.nake4@gmail.com
  • Marital Status: Single
  • Drivers/Learners License: Code 8 Learners

Timeline

Analyst: AML Operations

Capitec Bank
03.2020 - Current

Customer service advisor

Teleperformance
07.2018 - 02.2020

Warehouse Admin, Stock controller and Cash desk

Hirsch’s
03.2018 - 06.2018

Front house manager (Receptionist) and Servicing Team

The Wealth Room
12.2015 - 12.2017

Simon Norris Academy Internship

Digicape
11.2014 - 11.2015

Crew Member

McDonald's Somerset Mall
03.2012 - 01.2013

Higher Certificate - Forensics Examinations

University of the Western Cape

N5 – N6 - Human Resource Management

Northlink College Tygerberg Campus

N4 - Human Resource Management

West Coast College Atlantis Campus

Grade 12 -

Hottentots Holland High School

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Tania Zilungile NakeAML Analyst