Outdoor activities
Tania Joy Koen
Sales Specialist
Summary
Accomplished Sales Specialist with a proven track record at Rentokil-Initial, adept in client relations and sales forecasting. Leveraged relationship selling and sales expertise to significantly boost revenue and client satisfaction. Excelled in delivering tailored solutions, enhancing customer loyalty through exceptional service and strategic account management. Fluent in English and Afrikaans, embodying a perfect blend of technical proficiency and interpersonal skills.
Overview
22
22
years of professional experience
Work History
Sales Specialist
Rentokil-Initial
08.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Built strong client relationships through consistent communication and effective problemsolving.
- Interacted with approximately 7 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Interacted with approximately [Number] customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Motivated and trained 4 team members to meet and exceed sales goals through positive reinforcement.
Sales/Branch Manger
Core Furniture Concepts
Johannesburg
09.2017 - 10.2020
- Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Expanded client portfolio by networking at industry events and establishing strategic partnerships with complementary businesses.
- Negotiated lucrative contracts with suppliers that resulted in cost savings without compromising on product quality or availability.
- Provided exceptional leadership; consistently motivating staff towards achieving individual targets as well as overall branch objectives.
- Increased sales revenue by implementing strategic marketing plans and effective sales techniques.
- Exceeded sales targets by effectively managing branch operations and driving a high-performance sales culture.
- Identified opportunities for business development through market research and analysis.
- Managed team of sales professionals, providing coaching and support to improve overall performance.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating actionable development plans.
- Interviewed, hired and developed team of 7
- Launched new products and services, ensuring successful market penetration and growth.
- Implemented efficient inventory management systems, reducing costs while maintaining optimal stock levels.
- Successfully managed complex customer complaints and resolved issues in a timely manner, resulting in higher levels of client satisfaction and repeat business.
External Sales Manager
Mobelli
05.2015 - 08.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Representative
Eclipse Furniture & Hardware Supplies
02.2007 - 12.2014
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
Sales Consultant
Fox Fitness & Leisure
05.2002 - 12.2006
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
High School Diploma -
Athlone Senior Secondary School
Cape Town, South Africa 04.2001 -
Skills
Client Relations
Client Service
Customer Relationship Building
Customer Service
Sales Forecasting
Pipeline Management
Cold-calling
Objection handling
Closing Techniques
Performance Tracking
Sales Presentations
Sales software proficiency
Territory Management
Upselling and Cross Selling
Customer service and care
Complaint resolution
Fluent in English and Afrikaans
Sales Reporting
Sales expertise
Needs Assessment
Relationship selling
Inquiry Handling
Client Relations
Interests
Timeline
Sales Specialist
Rentokil-Initial
08.2022 - Current
Sales/Branch Manger
Core Furniture Concepts
09.2017 - 10.2020
External Sales Manager
Mobelli
05.2015 - 08.2017
Sales Representative
Eclipse Furniture & Hardware Supplies
02.2007 - 12.2014
Sales Consultant
Fox Fitness & Leisure
05.2002 - 12.2006
High School Diploma -
Athlone Senior Secondary School
04.2001 -
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