Hi, I’m
Tania Ann Groenewald
Experienced Admin Professional | Skilled In Event Planning | Expertise In Compressed Air & Earth Moving Equipment Industry.
Glenhaven , Bellville
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
Goscor Compressed Air Solutions
Service & Workshop Administrator
12.2023 - Current
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Goscor Lift Truck (pty) Ltd
Administrative Controller
05.2019 - 07.2022
Job overview
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Assisted in the preparation of annual budgets, projecting revenue and expenses accurately to support strategic planning efforts.
- Facilitated seamless communication between departments by establishing clear channels for information sharing and collaboration.
Old Mutual Head Office
Sales Executive - Home Loans
08.2017 - 10.2018
Job overview
- Achieved consistent sales targets through diligent prospecting efforts and effective pipeline management strategies.
- Worked closely with processing teams to resolve any issues that arose during the application process promptly.
- Balanced a high volume of competing priorities and demands while maintaining a professional demeanor and consistently meeting deadlines.
- Conducted comprehensive financial analyses to determine client eligibility for various home loan programs.
- Managed a diverse portfolio of clients from various backgrounds, providing exceptional service regardless of unique circumstances or challenges faced during the home buying process.
- Collaborated with cross-functional teams to develop targeted strategies for specific market segments, expanding reach in competitive markets.
Mango 5
Sales Lead Generator
02.2016 - 05.2017
Job overview
- Enhanced team productivity by providing training and support on sales techniques and best practices.
- Boosted sales leads by implementing effective prospecting and cold calling strategies.
- Maintained a deep understanding of industry trends and competitors'' offerings, enabling more effective positioning in client conversations.
- Exceeded sales targets through consistent follow-up and nurturing of leads.
- Leveraged social media platforms for targeted outreach to potential clients, generating interest in our offerings while building brand recognition.
Capita 02
Customer Care Representative
05.2015 - 10.2015
Job overview
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
WNS Global Services
Customer Care Executive
05.2014 - 01.2015
Job overview
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
Education
Northlink Tygerberg Campus, Plattekloof, South Africa
No Degree from Human Resources Management
04.2001
Parow High School, Cape Town, South Africa
High School Diploma
04.2001
Skills
Office Administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionAdditional Information
Aside from my professional experience, I am also a proud mother to a little girl. This role has taught me invaluable skills such as patience, effective multitasking, and time management. Balancing the responsibilities of motherhood while pursuing my career has enhanced my ability to adapt to changing situations, prioritizing tasks, and staying focused under pressure. My experience as a parent has also strengthened my communication and problem-solving skills, which I bring into the workplace every day.
Timeline
Service & Workshop Administrator
Goscor Compressed Air Solutions
12.2023 - Current
Administrative Controller
Goscor Lift Truck (pty) Ltd
05.2019 - 07.2022
Sales Executive - Home Loans
Old Mutual Head Office
08.2017 - 10.2018
Sales Lead Generator
Mango 5
02.2016 - 05.2017
Customer Care Representative
Capita 02
05.2015 - 10.2015
Customer Care Executive
WNS Global Services
05.2014 - 01.2015
Northlink Tygerberg Campus
No Degree from Human Resources Management
04.2001
Parow High School
High School Diploma
04.2001
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