Tania Pretorius

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.

• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Performed medical records management, including filing, organizing and scanning documents.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Assisting of chirurgical procedure: ECG, sugar testing, cholesterol testing, wound care

• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Assisted with onboarding new clients and securing paperwork completion.

• Assisted with planning office events and meetings for smooth execution.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Supported company correspondence by drafting and distributing memos and emails.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Prepared patient x-rays and images for dentist review.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
• Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
• Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.