Tania Langenhoven
Senior Sales Manager
Bellville
Summary
Accomplished, organized and efficient Sales Operations Manager with years in building solid business relationships supporting C Suite level executives and senior management personnel with demonstrated expertise in sales and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Driven and offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Awards Manager and Partnership Coordinator
Luxury Lifestyle Awards
New York City
10.2022 - Current
- Report directly to the CEO
- Joined business development meetings and supported market outreach plans to improve business development.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Liaise with with international buyers.
- Enforced use of required processes and tools for partnership collaboration and management.
- Implemented account diagnostics, relationship analysis and engagement execution.
- Regular partnership networking in the hospitality, public sector industries.
- Provided a link between Luxury Lifestyle Awards and partners
- Presenting and communicating to C Suite level executives in addition to business owners
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Sales Manager
Hilton Hotels Worldwide
07.2018 - 06.2020
- South Africa & Namibia
- Increasing REVPAR and gaining market share versus our competitive set through an aggressive direct sales effort and strategic e-commerce sales and marketing efforts
- Utilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
- Overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service strategy and brand initiatives
- Creating and implementing promotions to attract new business travel accounts and stimulate repeat business
- Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports
- Analyzing and solicit RFP's ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations
- Partner cross-functionally with all department touch points: Corporate Office, Hotel Management, Brand Representatives, Accounting, Front Desk & Hotel Support Teams
- Responsible for establishing new client base through outside and B2B sales efforts
- Primarily responsible for interacting and maintaining good relations with customers and account contacts
- Prepare regular reporting detailing Sales Team efforts and attained results
- Prepare and create presentations illustrating highlights of hotel for advertising, corporate conferences and seminars
- Assess need & Implement brand standards and initiatives; contribute for continuous improvement of service and brand standards within hotel
- Acts as Private Event & Event Planning Coordinator
Business Development Executive
International Hotel School
10.2017 - 03.2018
- Focused on acquiring new business to business technology clients via cold calling and extensive follow up
- Established relationships with local developers and engineers in order to fill company orders
- Generated new business for the firm via cold calls, in person visits, referrals from contacts and networking on social media
- Made an average of 60+ calls per day
- Utilized a CRM to track down old prospects in attempt to convert to new revenue as well as re-establish relationship with previous paying clients
- Established and maintained relationships with several major Corporates, Hotel/Hospitality Groups in South African
- Analyzed monthly sales to identify product lines that needed additional promotion in order to maximize profits
- Collaborated with marketing team to develop successful marketing strategies
- Provided sales support for new and inactive customers increasing sales volume by 35
Group Sales Manager
Ma Afrika Hotels
04.2016 - 10.2017
- Administer all targets and prepare and implement plans for all new businesses and manage contracts
- Ensure optimal use of all management techniques and negotiate on room rates to increase company profits
- Determine all reports as required by organizations, prepare same and participate in various trade shows for organization
- Develop and maintain effective relationships with all new and prospective customers and monitor all activities for sales calls
- Analyse competitor strength and weaknesses and prepare organization strategies to cater to all
- Establish an efficient relationship with customers and develop new markets for new existing accounts
- Analyze all businesses and recommend effective strategies to impact all businesses
- Organize various sales trips for all tradeshows in coordination with sales and marketing department
- Reason for leaving: Career Opportunity
Key Account Manager
African Hotels & Adventures/ Three Cities Hotel Group
04.2011 - 03.2016
- New Business Development in the Corporate/Public Sector and PCO/STO sectors ,maintaining key accounts on a national level
- Represent t 47 properties within the aha portfolio ranging from City Hotels to Game Lodges and Lifestyle Retreats
- Provide timely feedback to management/Owners/General Managers at monthly financial reviews
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- I work independently with a sales coordinator in Cape Town and we report directly into our Group Revenue Manager based at Head Office in Johannesburg
- My position required a fair amount of regular travel across the South Africa and neighbouring countries and also to ensure high standards are maintained across the board for all properties
- Manage my account expenses and project/forecast figures for revenue generation
- Keep management informed by submitting activity and Exco reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis
- Reason for leaving: Career Opportunity
Sales Manager
Leisure Hotels – Hospitality Group
04.2010 - 03.2011
- Manage sales activities sales calls, site visits, trade fairs to acquire business
- Update action plans and financial objectives quarterly
- Identify new markets and business opportunities and increase sales
- Implements all sales action plans related to my market areas as outlined in the marketing plan
- Able to provide uick and timely responses, immediate communication to the properties, develop professional long term business relationships
- Executes and supports the operational aspects of business booked (e.g
- CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence)
- Reason for leaving: Career opportunity
Junior Key Account Manager/Sales Co Ordinator
TRAVEL WITH FLAIR Pty
04.2008 - 03.2010
- Managing and servicing a portfolio of the company’s corporate clients as well as Government Departments
- Update clients’ weekly/monthly Sales records on MIS
- Manage proposal process for tenders
- Update Client and Supplier databases
- Developing lead generation plans with targets, measures, and objectives
- Attending network and promotional events to develop and maintain contact with potential clients and suppliers
- Coordinating all marketing/advertising material
- Meeting with suppliers to discuss our client’s requirements
- Meeting with suppliers to set up corporate agreements for clients.
10.2007 - 03.2008
- I remained at home for a few months after being retrenched from Thompsons Holidays.
Creditors Controller
THOMPSONS holidays
04.2003 - 09.2007
- Processing of daily Account Payment transactions (International and Domestic)
- Reconciling vendors accounts
- Processing Refunds to clients via Speedpoint and Online Banking
- Processing vendor payments online
- Reason for leaving: Management Changes – Staff Retrenchment
Creditors Clerk
GO TOURISM PROMOTIONS cc
03.2002 - 03.2003
- Processing of daily Account Payment transactions (International and Domestic)
- Reconciling vendors accounts and journalizing payments
- Processing Refunds to clients
- Reason for leaving: Career Opportunity
Receptionist
PRESTIGE TRAVEL
02.2001 - 03.2002
- Switchboard duty
- Assisting with BSP
- Assisting consultants with hotel and car hire reservations
- Reason for leaving: Career opportunity
Personal Assistant
SEAGRAM AFRICA
02.1999 - 01.2001
- Managing and planning Marketing Director and Brand Manager’s Diaries
- Manage travel arrangements
- Setting up appointments with clients
- Administration and accounting duties
- Reason for leaving: Company Liquidated
Education
Matric Senior Certificate -
Muizenberg High School
Bachelor of Business Administration - undefined
Management College of South Africa
01.2017 - 11.2022
Skills
Networking skills
Understanding of international trade compliance requirements
Communication skills
Analytical skills
Understanding technology
Financial Skills
Accountability and adaptability
Ability to receive feedback
Ability to handle stress
Understanding of Ecommerce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Timeline
Awards Manager and Partnership Coordinator
Luxury Lifestyle Awards
10.2022 - Current
Sales Manager
Hilton Hotels Worldwide
07.2018 - 06.2020
Business Development Executive
International Hotel School
10.2017 - 03.2018
Bachelor of Business Administration - undefined
Management College of South Africa
01.2017 - 11.2022
Group Sales Manager
Ma Afrika Hotels
04.2016 - 10.2017
Key Account Manager
African Hotels & Adventures/ Three Cities Hotel Group
04.2011 - 03.2016
Sales Manager
Leisure Hotels – Hospitality Group
04.2010 - 03.2011
Junior Key Account Manager/Sales Co Ordinator
TRAVEL WITH FLAIR Pty
04.2008 - 03.2010
10.2007 - 03.2008
Creditors Controller
THOMPSONS holidays
04.2003 - 09.2007
Creditors Clerk
GO TOURISM PROMOTIONS cc
03.2002 - 03.2003
Receptionist
PRESTIGE TRAVEL
02.2001 - 03.2002
Personal Assistant
SEAGRAM AFRICA
02.1999 - 01.2001
Matric Senior Certificate -
Muizenberg High School