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Hi, I’m
Tania Clark
Marketing And Operations Manager
Benoni
Writing is a form of therapy; sometimes I wonder how all those who do not write, compose or paint can manage to escape the madness, the melancholia, the panic fear which is inherent in the human situation.
Graham Greene
Summary
Adept at driving operational excellence and marketing innovation, I significantly enhanced brand visibility and customer satisfaction at Ensystex South Africa Pty Ltd. Leveraging skills in operations management and problem-solving, I led teams to exceed performance goals, achieving a notable increase in profitability. My approach combines strategic planning with effective staff training, fostering a culture of accountability and growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
29
years of professional experience
Work History
Ensystex South Africa Pty LtdBenoni
Marketing and Operations Manger
03.2013 - 01.2025
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profits
- Set annual price increases and distribute to customers
- Executing of Imports and Exports of stock
- Stock Control - Inventory
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Ensystex South Africa Pty LtdBenoni
Marketing Manager
03.2012 - 01.2025
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Optimized website content for improved search engine rankings and increased web traffic.
- Executed email marketing campaigns to nurture leads and convert prospects into customers.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Led cross-functional teams for product launch events, significantly enhancing market penetration.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
- Managed social media accounts, engaging with followers and creating loyal brand community.
- Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
- Established brand guidelines to ensure consistency across all marketing materials and communications.
- Conducted market research to identify trends, informing product development and positioning strategies.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Bayer PharmaceuticalsBenoni
Public Relations Manager
02.1996 - 12.2011
Job overview
- Managed internal, external, and crisis communications.
- Coordinated and managed sponsorships and sponsorship activation.
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed innovative marketing and PR strategies.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Led internal communications efforts, fostering a positive corporate culture among employees.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Designed and implemented strategic business plan objectives.
- Drafted and edited content for organizational publications, employee newsletters, and stockholders' reports.
- Actively participated in trade shows and conferences, representing the brand professionally.
- Conducted market analysis and monitored competitive activity.
- Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Implemented social media campaigns that complemented traditional PR efforts, extending the reach of the brand message.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Taught in-house employees strategies for successful internal and external communications.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Cultivated strong corporate image and identity with clear branding.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
Education
Inhouse Training - Bayer Pty Ltd PharmaceuticalsIsando, Kempton Park
No Degree from Public Relations
04.2001
In House - Bayer Pty LtdIsando, Kempton Park
No Degree from Marketing Management
04.2001
In House - Ensystex SA Pty LtdIsando
No Degree from Marketing Management And Research
04.2001
Norkem Park HighKempton Park
High School Diploma
01.2025 - 12.2025
Skills
Retail operations management
Reading, Painting & Drawing, Arts and Crafts
Enjoy reading various genres, including fiction, non-fiction, and professional development literature. Love engaging in painting and various arts and crafts project. Enjoy regular walking for exercise and relaxation, exploring nature, and enjoying local parks and trials.
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Managed production from concept creation to launch.
- Supervised team of 12 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionSoftware
Oracle NetSuite
CorelDraw - Self Taught
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Interests
Reading
Painting and Drawing - Arts and Crafts
Nature
Timeline
Norkem Park High
High School Diploma
01.2025 - 12.2025
Marketing and Operations Manger
Ensystex South Africa Pty Ltd
03.2013 - 01.2025
Marketing Manager
Ensystex South Africa Pty Ltd
03.2012 - 01.2025
Inhouse Training - Bayer Pty Ltd Pharmaceuticals
No Degree from Public Relations
04.2001
In House - Bayer Pty Ltd
No Degree from Marketing Management
04.2001
In House - Ensystex SA Pty Ltd
No Degree from Marketing Management And Research
04.2001
Public Relations Manager
Bayer Pharmaceuticals
02.1996 - 12.2011
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