Summary
Overview
Work History
Education
Skills
Detailed Work History
Resides
Personal Information
References
Timeline
Generic
TANI CLOETE

TANI CLOETE

Medical Accounts Administrator
Pretoria

Summary

People-oriented recruiter, team leader, mentor and team player. Experienced in mentoring and leading small teams. I always find myself steering towards people development and taking on mentoring roles, as investing in people is what I am most passionate about. Strengths – maintaining relationships, detail-oriented, analytical, responsible, hard working and committed.

Overview

33
33
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Medical Accounts Administrator

Mediclaim Bureau
10.2023 - Current
  • Capture patient and billing information for medical practices on GoodX software. (Dieticians, physiotherapists, a psychologist, a nurse, a cardiologist and a general physician).
  • Submit claims and generate invoices electronically.
  • Follow up with medical aids, insurance companies and patients regarding outstanding invoices.
  • Allocate payments received and reconcile monthly bank statements.
  • Communicate with patients about down payment requirements and record updated, detailed and accurate notes on the system.
  • Create monthly age analysis reports for follow up and management review.
  • Manage and respond to phone calls, emails and Whatsapp messages from medical practices and patients.
  • Filing and general administration.
  • Gmail, Skype, Business Whatsapp, Google Docs, Goodx.

Patient Care Manager

MedAssist USA
12.2022 - 02.2023
  • Coordinated care for patients returning home from nursing homes or rehabilitation facilities. (New Jersey, New York, Florida, Pennsylvania, Massachusetts and Maryland).
  • Researched and coordinated services such as physical therapy, home health aides, medical supplies, transportation to and from appointments; and suggesting lifestyle changes.
  • Documented patient notes in electronic health records.
  • Conducted and responded to phone calls, emails and other forms of correspondence.
  • Tracked time on workings hours; and time, research and activities spent on patients.
  • Prepare monthly presentations and reports for team meetings and management.
  • Google Docs, Google Chrome, Google Maps, ClickUp, ReachUC, Boomea, Microsoft Teams, Gmail.

Office Administrator

Cedar 5 / Inservio Construction
11.2012 - 05.2022
  • Organized travel arrangements for Project Manager and arranged social functions for company gatherings with sub-contractors and construction staff.
  • Conducted regular inventory assessments of office supplies and ordered necessary items proactively.
  • Kept record of staff and subcontractor timesheets and assisted in preparation and processing of staff payments.
  • Interacted with clients and suppliers by phone, email, or in-person to follow up on invoices and payments, obtain and provide quotes, provide information and answer queries.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Created and placed company ads.
  • Performed quality inspections on 800 completed low cost housing units.
  • Worked flexible hours across days, nights and weekends, depending on company needs.
  • MS Office, Gmail, CoralDraw.

Recruitment Specialist, Specialist Recruitment Manager

Conscript Africa
07.2010 - 10.2012
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Wrote job postings and job descriptions for job boards.
  • Placed advertisements, conducted initial interviews and pre-screening assessments, performed credential and reference checks.
  • Mentored and trained new employees.
  • Prepared timesheets, progress reports and statistics.
  • Headhunted candidates for specialist and mid- to senior management positions.
  • Sectors worked: Telecoms, IT, Mining & Engineering.
  • Regions worked: South Africa, Zambia and Saudi Arabia.
  • Top clients worked for: Cell C, Aramco, KPMG, Accenture.
  • Skype, Outlook, MS Office, Google, LinkedIn Recruiter, PNET, Career Junction, Indeed, Careers 24, Zoom, SkillsMap eReqruitment.

Office Administrator

Garrison Construction
11.2005 - 08.2009
  • Supported project manager with appointments, travel arrangements, scheduling, correspondence, and project coordination for increased productivity.
  • Interacted with clients and subcontractors by phone, email, or in-person to provide information, provide and obtain quotes, supply invoices and collect payments.
  • Maintained accurate records of office expenses and tax spreadsheets for the auditor.
  • Updated company website content, such as company profile, images and information of new projects, contact details and advertorials.
  • MS Office, Gmail, Outlook, CoralDraw, MS Office Picture Manager.

Analyst Programmer, Senior Analyst Programmer, Systems Analyst (Team Lead)

Accenture
09.1997 - 10.2005
  • Led a team of Senior- and Analyst Programmers in the successful completion of projects, meeting deadlines and budget constraints.
  • Prepared minutes, progress reports, statistics, team member performance and career development evaluations, programming and system standards for system and general project documentation.
  • Provided functional and technical support to team members, client management and client Helpdesk on system operation and troubleshooting.
  • Defined, documented and monitored scope of projects for distribution to team.
  • Implemented and managed the Service Level Agreement between our project and client.
  • Reviewed and signed off on team members' investigations and specifications for system enhancements and new developments.
  • Facilitated and/or participated in JAD sessions with client management and other system stakeholders to identify and plan system enhancements and new developments, as well as new interfaces with other systems.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Nurtured long-term partnerships with client personnel by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Screened and interviewed candidates for vacant team positions.
  • Assigned as Team Lead for several projects such as the Year 2000 Conversion project, Configuration Management for the whole system, defining Programming and System Standards for the project.
  • Acted as Project Manager in Line Manager's absence.
  • Systems worked on: Supply Chain Management, Personnel Administration, Central Firearm Register.
  • Natural / Adabas, MS Office, Skype, Outlook.

Junior Programmer, Programmer, Analyst Programmer (Team Lead)

South African Police Service
07.1995 - 02.1997
  • Maintained the Personnel Administration System (batch and online)
  • Provided functional and technical support to Helpdesk.
  • Prepared project administration and system documentation.
  • Distributed, monitored and resolved user requests.
  • Created training manuals for PC systems.
  • Mentored junior programmers, sharing knowledge and best practices to elevate team performance overall.

Constable, Lance Sergeant, Sergeant (Team Lead: Recruitment)

South African Police Service
02.1991 - 06.1995
  • Recruited candidates for new enlistments, re-enlistments, professional services, specialized task force units and high-level security clearance positions.
  • Performed reference and credential checks.
  • Performed psychometric testing and candidate interviews.
  • Liaised with head office, regional offices, unit commanders, training academy and police stations surrounding position requirements and start dates for training and appointments.
  • Represented the SAPS at school functions and career exhibitions.
  • Supervised administrative staff, completed performance appraisals and motivated promotion evaluations.
  • General policing activities for Business Crimes.
  • Processed and completed more than 2 000 applications per three month cycle during new enlistment seasons.
  • Awarded Best Academic Student at the Junior Commanding Officer's training program with an overall average of 96%.

Education

National Diploma: Police Administration - Criminal Law III, Law of Criminal Procedure & Evidence III, Investigation of Crime III, Police (Human) Resource Management III, Afrikaans, English

Technicon SA (Correspondence)
Pretoria, South Africa
01.1993 - 04.1996

High School Diploma -

Nelspruit Hoërskool
Nelspruit, South Africa
04.1989 - 04.1989

Skills

Project Management

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Detailed Work History

  • MedAssist USA, Care Manager (Remote digital contract position), 12/01/22, 02/01/23, Coordinate care for patients who are returning home from nursing homes or rehabilitation facilities., Research and coordinate services such as physical therapy, HHA, medical supplies, transportation to and from appointments, and suggesting lifestyle changes., Document patient notes in electronic health records., Follow-up on phone calls, emails, and correspondence., Time tracking on working hours and time spent on patients
  • Cedar 5 / Inservio Construction, Office Manager, 11/01/12, 05/01/22, Created, distributed, and followed up on quotes, invoices, and payments for building projects., Requested quotes from suppliers and subcontractors., Created and placed company ads., Maintained and filed all company documentation., Purchased and monitored stationery and supplies., Kept record of staff and subcontractor timesheets., Arranged company functions with staff and clients., Performed quality inspections on 800 completed units.
  • Conscript Africa, Recruitment Specialist, Specialist Recruitment Manager, 07/01/10, 10/01/12, Headhunting for specialist and mid management to executive level positions., Candidate sourcing, screening, interviewing and performing credential and reference checks., Testing of SkillsMap, an e-Recruitment System, during its development., Mentoring and training of junior staff., Account management and business development with key clients., Obtain job requirements and place ads., Prepare timesheets, progress reports and statistics., Placements: Senior Managers (Learning & Development, Supply Chain), Managers (Transmission, Legal, Key Accounts, Regional Sales), Specialists (Training, Products, Financial, Technology, Regulation), Network Engineers, Transmission Engineers., Sourced and/or headhunted all applicants that were placed.
  • Garrison Construction, Office Manager, 11/01/05, 08/01/09, General office duties., Maintenance of company website., Prepared and maintained company tax and VAT spreadsheets for the auditor., Liaised with subcontractors and clients regarding quotes, invoices, and payments., Prepared and maintained all company documentation (this included contracts, project schedules, payment advice, invoices, quotes, company profile, ads, flyers, and advertorials).
  • Accenture, Analyst Programmer, Senior Analyst Programmer, Systems Analyst (Team Lead), 09/01/97, 10/01/05, Systems worked: Supply Chain, Personnel Administration, Financial, Central Firearm Register in Natural / Adabas., Supervised Senior Analyst Programmers with their respective teams., Screened and interviewed candidates for vacant positions., Planned and evaluated career development and promotions for team members., Identified and implemented areas for system optimization and data integrity audits., Reviewed and signed off on team members’ investigations and specifications on system enhancements / new developments., Functional and technical support to team members, client management, and client Helpdesk., Prepared minutes, progress reports, and statistics on a weekly basis., Managed SLA (Service Level Agreement)., Facilitated and/or participated in JAD sessions for enhancements and new system processes., Coding on specialized areas of the system., Acted as Project Manager in Line Manager’s absence., Implemented and monitored the SLA between Accenture and the SAPS., Promoted twice within the first 3 years of appointment., Assigned as Team Lead for several projects, such as the Year 2000 Conversion project, Configuration Management for the whole system, Programming and System Standards for the project.
  • South African Police Service, Junior Programmer, Programmer, Analyst Programmer (Team Lead), 07/01/95, 02/01/97, Maintained the Personnel Administration System (batch and online)., Functional and technical support to Helpdesk., Project administration and system documentation., Supervised and trained junior team members., Distributed and controlled user requests., Created training manuals for PC systems.
  • South African Police Service, Constable, Lance Sergeant, Sergeant (Team Lead: Recruitment), 02/01/91, 06/01/95, Recruited candidates for new enlistments, re-enlistments, professional services, specialized task forces/units and high-level security clearance positions., Performed reference and credential checks., Performed psychometric testing and candidate interviews., Liaised with Head Office, Regional Offices, Unit Commanders, Training Academy, and Police Stations surrounding position requirements, training start dates, placements, and appointment dates., Represented the SAPS at school functions and career exhibitions., Supervised my team members, completed Performance Appraisals, and motivated Promotion Evaluations for team members., General police activities for business crimes., Processed more than 2,000 applicants per 3-month cycle., Awarded Best Academic Student at the Junior Commanding Officer’s training program with an overall average of 96%.

Resides

Pretoria

Personal Information

  • Date of Birth: 11/20/71
  • Nationality: South African
  • Driving License: EB (South Africa)
  • Marital Status: Widow

References

  • Heidi Duvenage, Former CEO: Conscript Africa, heidi.duvenage@regus.com, +27 83 234 8933
  • Yashica Dayaram, Former Recruitment Consultant: Cell C, yashicad@discovery.co.za, +27 84 777 2662, +27 11 529 1508
  • Shirley Mc Donald, Human Resources Associate: Cell C, smcdonald@cellc.co.za, +27 84 777 1660

Timeline

Medical Accounts Administrator

Mediclaim Bureau
10.2023 - Current

Patient Care Manager

MedAssist USA
12.2022 - 02.2023

Office Administrator

Cedar 5 / Inservio Construction
11.2012 - 05.2022

Recruitment Specialist, Specialist Recruitment Manager

Conscript Africa
07.2010 - 10.2012

Office Administrator

Garrison Construction
11.2005 - 08.2009

Analyst Programmer, Senior Analyst Programmer, Systems Analyst (Team Lead)

Accenture
09.1997 - 10.2005

Junior Programmer, Programmer, Analyst Programmer (Team Lead)

South African Police Service
07.1995 - 02.1997

National Diploma: Police Administration - Criminal Law III, Law of Criminal Procedure & Evidence III, Investigation of Crime III, Police (Human) Resource Management III, Afrikaans, English

Technicon SA (Correspondence)
01.1993 - 04.1996

Constable, Lance Sergeant, Sergeant (Team Lead: Recruitment)

South African Police Service
02.1991 - 06.1995

High School Diploma -

Nelspruit Hoërskool
04.1989 - 04.1989

TANI CLOETEMedical Accounts Administrator