TANDOKAZI MASHABA
City of Tshwane
Summary
Sales professional prepared for dynamic role with focus on achieving results. Proven ability to manage client relationships and coordinate product deliveries efficiently. Known for collaborative teamwork and adaptability to changing market conditions, with strong negotiation and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Independent Sales Distributors
Inuka Fragrances
08.2019 - Current
- Implemented a recognition program that boosted agents morale and sub-agent turnover by 15%
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new distributor sales representatives on company policies, product knowledge, and effective selling techniques.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Networked at events and by phone to expand business profits and revenues.
Entrepreneur
Self Employed
01.2016 - 07.2019
- Started a baking Business.
- Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
- Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
- Analyzed customer needs to suggest products to meet individual demands.
Customer Sales Assistant
Woolworths Pty Ltd
05.2010 - 01.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
Education
Certificate Of Completion - Introduction To Fragrance
Retail Cruise Academy
Online Course 10.2024
TEFL - Online Teaching
TTA Academy
City Of Tshwane 07.2023
Business Management Course -
National Youth Development Agency
City of Tshwane01.2017
Matric - Business Studies
Steenberg High
Cape Town12.2009
Skills
- Operational Excellence
- Customer Service
- Team Leadership
- Microsoft Office
- Coaching and Mentoring
- Sales Strategies
- Sales Planning
- Technical understanding
- Territory Management
Accomplishments
- Led a team to a 30% performance increase by providing targeted training and consistent mentoring at Inuka Fragrance.
Languages
English
Passions
- Passionate about exploring new cultures and connecting with diverse communities through travel.
- Exploring different kinds of food from different cultures.
Timeline
Independent Sales Distributors
Inuka Fragrances
08.2019 - Current
Entrepreneur
Self Employed
01.2016 - 07.2019
Customer Sales Assistant
Woolworths Pty Ltd
05.2010 - 01.2015
Business Management Course -
National Youth Development Agency
Certificate Of Completion - Introduction To Fragrance
Retail Cruise Academy
TEFL - Online Teaching
TTA Academy
Matric - Business Studies
Steenberg High
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