Tandile Mtshutshwane

Experienced Business Analyst with over 10 years of experience working in the Banking and Financial Services Industry. Strong experience in Cards domain and worked on a Debicheck project. Working in different fields has taught me the importance of all areas of a business working efficiently together to improve performance. I have consulted as a Business Analyst in Banking, Health Care and Mining. I have held a role as a Strategic Assistant to the COO of Europ Assistance looking after operations for the business across all business platforms. I have worked in oil and gas industry holding a role as an operations manager, managing the back-office and technical incidents at all Total Retail branches in South Africa and neighboring countries. I have evolved in consultancy with the following skills: Project management, business insights and communication skills required to fulfill the requirements of the position. I have executed business objectives through managing financial operations and efficiency at different levels of organisations. Whilst assuming full responsibility and accountability to oversee assignments to completion and influencing the status quo to find improved methods of conducting business. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Thungela Resources, Business Analyst, 02/2021 - 01/2024, Working at PMO office fulfilling project requests from business and all the mines that fall under Thungela resources by translating requirements to achievable objectives. Ensure that all the project statuses re communicated with business at PMO level and at Change committee level. Present project rollout and resources available to carry out the project. I was responsible for safety projects at mine level, namely: Dust monitoring for hygiene underground and replacement of Health Recording system at the Thungela mine hospital. Other Project: adopting SAP for our Supply Chain department in handling contracts and request from Vendors. Assisting Group Technology to present the solution to Group change committee and Group Architecture committee.
• FNB iFinance, Systems Analyst, 12/2022 - 10/2023, BI team daily operations: incidents management and resource management. Stakeholders request handling and department reporting scheduling. Gathering requirements for each department reporting requirements and prioritising the report collation and submission. Procurement Beyond Project: Responsible for making sure that 258 BI reports are migrated from EBS to Fusion server. This required gathering of Software requirements per department for Procurement; Sourcing; Finance; Admin and Building services. Changing code in each of the required reports to use Fusion tables. Including identifying operational requirements, design, and testing. Identify documentation to be converted to Fusion server and update the development of reports and signoff from business users given accuracy of the reports. PSM Project: analysing previous and current Product and Services Master to be arrange into one repository for FNB Central Finance. To have one source of truth for product data across the group. Involved in project Prescient for Finance Data Modelling for FNB and RMB. Assisting with data integrations and data sources tables. Identify varying Unique Identifiers and what defines similar data sets; identify process inefficiencies. Assigned to analyse Batch job failures in the Integrated Deposit System (IDS), as these failures miss the SARB SLA. Analysing job timings from processing times in sequence. Assisting Group Technology to present the solution to Group change committee.
• Anglo Gold Ashanti, Senior Business Analyst, 09/2022 - 12/2022, Research and presenting results to Head of Health at AGA. Soliciting requirements at Executive level at AGA. Gathering requirements at different Mines in Africa consistent with Head office. Analysing current Health state and reporting gaps. Stakeholder Engagement at all levels in Health given requirements. Documenting Business Requirements and ensuring the requirements are signed off. Assisting Group Technology to present the solution to Group.
• Smart Afro, Head of Projects Office, 03/2021 - 01/2022, Strategic Assistant to COO. Analysis of new projects (management and implementation). Management of the eCommerce Website. Management of Procurement desk. Management of Logistics handling. Customer Service Desk and Incident Management. Process Mapping.
• MOYO Business Advisory, ABSA, Anglo American, Business Analyst, 11/2018 - 02/2021, Credit Life process re-engineering. Debicheck Payment systems implementation and Internal EFT reversal. Environmental predictive monitoring; and SAP process implementation at mining operations, ABSA Bank – credit card and lending business units. Assisted Debt management to map requirement for DebiCheck and map processes for the different streams. At ABSA Card, I was responsible for documentation of BRD for Credit card DebiCheck acceptance, and rules and regulations attached to accepting Debicheck contract. Mapping the processes from accepting the card and accepting the Debicheck contract. The responsibility on the lending business units was the same as above. To note is that the rules and regulations for lending and collections department are different. Mapped process and tabulated rules for default process and repayment process of the customers. Anglo Platinum – Safety & Sustainable development; and Kumba Iron Ore – Mining operations. Analysing information sources, purpose, information consolidation and manipulation, identify data or information shortcomings or deficiencies to gain understanding of where and how information is being used, consolidated, and manipulated. Conduct business requirements analysis by engaging with the respective business stakeholders from all Operational Divisions. Map end-to-end business process flows on ARIS. Define business information flows and landscapes. Direct the project teams that analyse current business environments to identify critical deficiencies and recommend solutions for the improved use of information technology to support the business’s information requirements using the following techniques: Workshops, Method/work studies, Lean principles, Visio.
• Europ Assistance, Strategic Assistant to Chief Operations Officer, 11/2017 - 07/2018, Lead the strategic insights of the key business value drivers that are fundamental to optimise business financial objectives. Develop the advanced reporting analytics, scenario planning, budgetary control and reporting to accelerate the business financial agenda. Lead the innovation and management of the Business Operational Solutions to provide seamless client interactions to up and coming businesses, and large commercial businesses. Lead the innovative essential business solutions that complement medical solutions to deliver excellent business customer solutions across Africa. My end-to-end business solution portfolio responsibility is enabled by entering into strategic partnerships with various leading business solution providers. Business Analysis and advise to all business platforms. Fulfilling necessary public relations duties, when necessary, include sign-off on marketing campaigns. Managing communication going out to company customers and clients. Maintaining Customer Relationship Management strategy and implementation as priority plan.
• Europ Assistance South Africa, Business Analyst, 04/2016 - 10/2017, Management of Claims and Emergency management for Government Employees Medical Scheme. Business Analysis and advise on process optimisation aligned with strategy. Maintaining client relationships with existing clients. Presenting company delivery of services/products to clients. Fulfilling necessary public relations duties. Liaison between client and company to resolve all queries and operational issues. Maintaining Customer Relationship Management strategy and implementation as priority plan. Query management and resolution. Provide daily/monthly/quarterly/ad-hoc reports. Maintaining client, contract, and product matrix (Sales/Marketing) to GEMS client base. Customer profitability and utilization reporting. Debtors’ management and planning.
• ADAPT IT, Operations Manager at TOTAL South Africa – Consulting, 04/2015 - 03/2016, I am responsible for driving business objectives through managing operations and efficiency at a Retail Level at Total Information Systems division. Monitoring and analysing the current system of production and providing suggestions in how the system can better service the company. I review current strategies for operational effectiveness with the aim of improving the current process. I manage day-to-day activities, analysing statistics given the current Total retail footprint. I coordinate six experienced technical resources assigned as specialist their field to assist and come up with better ways of resolving maintenance problem tickets, Manage key financial accounting and management reporting to IT suppliers. Training and measuring staff performance of six direct reports oversaw three external consultants. Change Management: rollout of automated card payment reconciliation system that integrates with SAP wirelessly. Task to manage 52 Total retail sites, which included Botswana; Lesotho; Namibia and Swazi land. This entailed assisting sites with financial reporting; stock management; price changes. Researching new technologies and alternative methods of efficiency. Overseeing inventory, distribution of goods and facility layout. Managing internal and external engineering and IT suppliers. Communicating at all levels when need arises. Managing SLA contracts to ensure that systems are available at all times. Incident management.
• ABSA Rewards, Business Analyst, 05/2013 - 10/2014, Overseeing the Compilation and Presentation of Project plans. Projects that I was in charge of Rewards price change; credit card earning matrix; rewards half-yearly and Adhoc statements; debit order batch system rollout. Business Requirement Document compilation and approval. Management of the Production Dashboard. User Acceptance Testing and deployment of software update projects. Responsible to signing off on behalf of business. Responsible for deployment of changes and system enhancements. Facilitate System Training for all stakeholders. System access management. Designing and writing out all Operational Service Level Agreements. Ensure that system implementation deadlines are achieved as planned. Managing the creditors payment platform with high level of delegation of authority. Managing Bi-Annual Statement run for 1.1 million Rewards members. Budget and float management. Managing vendors and paying supplier invoices. Process management and control of contact centre operations. Business Analysis and Project Management Portion: Requirement’s specification drafting for projects and change requests. Conducting JAD sessions. Information gathering and solution scoping for proposed projects. Approving test plans and scripts for SIT and UAT testing. Production system support and maintaining IT applications (various credit systems). Post implementation support. Reporting.
• Absa Rewards, Business Analyst/Project Coordinator, 06/2010 - 04/2013, Retail Banking, Project manage operational initiatives. Coordinate the efforts of the Operations Team maximize efficiency and value offered to business. Maintain Operations Project Matrix Dashboard on SharePoint. Co-ordinate all user acceptance testing for different business units within the bank. Responsible for project scope, development requirements, mapping of processes. Responsible for training end users of the rewards system. Creating training material as subject matter expect. Providing costs, timelines, resources and plans for the composition and approval of the project stage business cases. Aligning plans as per Business Maturity Model and Value Proposition. Manage Service Level Agreements (SLA) with Service Providers. Responsible for root cause analysis and providing monthly reports to Head of Operations. Manage customer complaints escalated to my desk by internal and external stakeholders. Rewards Product Management, Sales, and Rewards marketing contribution.
• ABSA Bank, Business Manager, 06/2008 - 06/2010, Maintain growth portfolio of clients in line with agreed sales targets. Identification of sales and service opportunities. Review the value and complexity of businesses portfolio. Customer relationship management. Manage businesses through cost management. Handling any general processing enquiries resulting from Small Business Customers via email, fax, or action line. Handling customer queries, complaints, or requests. Customer information management.
• FNB Bank, Financial Consultant, 05/2006 - 05/2008, Credit Card, Training customers on how a credit card facility works to new business and personal credit cards holders. Reconciling business and personal credit card account statements. Replacements and cancellations of cards and ensuring the accuracy in deliverance of cards to branches. Checking of fraudulent and duplicated transactions for incident investigations. Credit and Risk analysis. Build and maintain enduring and rewarding relationships with customers.
• First Rand Group, Operations Consultant, 06/2004 - 05/2006, eBucks Rewards, Retail Banking, Attending to all customer queries. After Sales administration and customer on boarding. Arranging deliveries to customers and businesses. Recording orders for customers and the status of the order. Assisting customers to set their User-ID’s, password on eBucks website. Product Management with regards to earning criteria through FNB products. Assisting customers to understand the Rewards programme.

• Gender: Male
• Nationality: South African