Tandekile Mtangayi
Summary
Seasoned Emergency Communicator with 15 years of experience in public communication and teamwork. Engaged in church Public Relations Ministry, promoting events and initiatives. Strong skills in communication, writing, and stakeholder engagement. Committed to fostering wellness and community connections, with a proven ability to build rapport and ensure clear communication in diverse situations.
Overview
21
21
years of professional experience
Work History
Public Emergency Communicator
City of Cape Town
01.2010 - Current
- Manage high-pressure communications with the public and internal teams.
- Develop clear, concise, and accurate messaging in emergency situations.
- Coordinate with multiple stakeholders including media, government, and community organizations.
- Assist in supervising and coaching junior staff in communication protocols and procedures.
Travel Desk Services Agent
AERO24
01.2007 - 01.2009
- Client liaison, booking of flights, car and accommodation
Customer Service Agent
1 Time Airlines
01.2005 - 01.2007
- Liaised with customers to resolve baggage issues and coordinate bookings and check-ins for flights
Education
Public Relations Management & Communication Degree -
Cape Town Peninsula University
Cape Town, WC01-2020
Certificate - Travel & Tourism
Travel & Tourism Academy
01-2004
Skills
- Customer Service Excellence
- Stakeholder engagement
- Stakeholder coordination
- Strong Verbal & Written Communication
- Bilingual communication
- Public relations
- Attention to Detail
- Digital & Technical Skills
- Public Speaking (Church & Events)
- Multitasking
- Problem solving
- Conflict resolution
- Professional and Administrative Skills
- Motivational leadership
- Team leadership
- Public Speaking (Church & Events)
- Interpersonal & Soft Skills
- Empathy and Emotional Intelligence
- Adaptable communication
- Community and Personal Development
- Stakeholder coordination
Custom
- Diet & Nutrition Coach (Udemy)
- Fitness Trainer (Udemy)
- Social Media Marketing & Management (Udemy)
- Financial Literacy (Udemy)
Languages
English
Advanced
C1
Afrikaans
Elementary
A2
Xhosa
Proficient
C2
Timeline
Public Emergency Communicator
City of Cape Town
01.2010 - Current
Travel Desk Services Agent
AERO24
01.2007 - 01.2009
Customer Service Agent
1 Time Airlines
01.2005 - 01.2007
Public Relations Management & Communication Degree -
Cape Town Peninsula University
Certificate - Travel & Tourism
Travel & Tourism Academy