Tanay Cheeba
Johannesburg
Summary
Results-oriented professional with over 8 years of leadership experience at Virgin Active South Africa, driving operational excellence, team development, and client engagement. Skilled in optimizing performance, streamlining processes, and leading high-performing teams to achieve business goals. Recognized for strong analytical thinking, adaptability, and a passion for improving efficiency and customer satisfaction. Currently seeking to transition into a new career path where I can apply my leadership, operations management, and problem-solving expertise to contribute to organizational growth and innovation.
Overview
17
17
years of professional experience
Work History
Manager
Virgin Active
02.2018 - Current
- Oversaw daily operations, staff management, and service delivery to ensure high customer satisfaction and business efficiency.
- Led, coached, and mentored teams to enhance performance, productivity, and morale.
- Implemented new operational processes to streamline workflows and improve efficiency.
- Conducted performance evaluations and introduced development plans to upskill team members.
- Managed customer experience strategies to improve retention and loyalty.
- Collaborated cross-functionally with HR, marketing, and finance departments to align goals and drive performance.
- Analyzed KPIs and developed action plans to address gaps and optimize outcomes.
- Supported recruitment, onboarding, and training initiatives to maintain a high-performing workforce.
- Ensured compliance with organizational policies, standards, and health and safety regulations.
Consultant
Virgin Active
10.2016 - 01.2018
- Delivered exceptional customer service and built lasting client relationships.
- Managed administrative tasks, reporting, and client onboarding documentation.
- Collaborated with internal teams to improve member engagement strategies.
- Supported operational projects and initiatives to enhance process efficiency.
Reconciliation Officer
ITIS Financial Solutions
03.2012 - 09.2016
- Processed payments and balanced customer and business suspense accounts.
- Investigated high-value investment transactions to ensure compliance and accuracy.
- Produced detailed reconciliation and financial reports for management.
- Oversaw resource allocation and assisted in operational workflow optimization.
Enhanced Due Diligence (EDD) Officer
Standard Bank South Africa
01.2009 - 12.2009
- Conducted enhanced due diligence on high-risk clients to ensure compliance with regulatory standards.
- Reviewed and validated KYC documentation for new and existing clients.
- Monitored and analyzed daily alerts related to sanctions, PEPs, and suspicious transactions.
- Supported the Financial Crime Compliance unit in ensuring adherence to EDD policy requirements.
Education
Certificate - Systems Development
Damelin College
Johannesburg01.2011
Matric Certificate - undefined
Topaz Secondary School
Johannesburg01.2008
Skills
- Team Leadership & Development
- Operations & Process Improvement
- Client Relationship Management
- Strategic Planning & Execution
- Compliance & Quality Assurance
- Performance Analysis & Reporting
- Stakeholder Engagement
- Conflict Resolution & Mentorship
- Communication & Interpersonal Skills
- Project Coordination
References
- Jessica, Kistiah, Manager, 011 636 7434, Standard Bank South Africa
- Minisha, Kassen, Manager, 083 212 2677, ITIS Financial Solutions
- Lwazi, Dali, General Manager, 082 739 4786, Virgin Active
- Marieke, Welman, Regional Head of Sales, 082 829 4266, Virgin Active
ADDITIONAL INFORMATION
English (Fluent)
Timeline
Manager
Virgin Active
02.2018 - Current
Consultant
Virgin Active
10.2016 - 01.2018
Reconciliation Officer
ITIS Financial Solutions
03.2012 - 09.2016
Enhanced Due Diligence (EDD) Officer
Standard Bank South Africa
01.2009 - 12.2009
Matric Certificate - undefined
Topaz Secondary School
Certificate - Systems Development
Damelin College
ADDITIONAL INFORMATION
Driver’s Licence: Code 8