TANAKA ELGER CHEKWA
Shift Leader
Randburg,Gauteng
Summary
Proven leader with extensive experience at Zulzi Ondemand, adept in staff supervision and customer relationship management. Excelled in team building and sales expertise, significantly enhancing client service and operational efficiency. Demonstrates strong verbal communication and time management abilities, driving team motivation and achieving notable customer satisfaction. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Shift Leader
Zulzi Ondemand
11.2021 - Current
- Supervising employees such as ensuring that team members are preforming their duties, and checking in on their progress.
- Experience with organizing and assigning shift tasks, and holding members accountable for completion.
- Developed the ability to make decisions quickly and confidently based on company policies and practices.
- Address all customer concerns in a timely and effective manner.
- Developed successful tactics to sell products and services to customers.
- Handle a large volume number of calls on a day-to-day basis with a sense of calm and good work ethic.
- Maintain up to date knowledge of products and services.
- Worked to understand the needs of each customer.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Store Assistant
Zulzi Ondemand
Johannesburg
06.2021 - 11.2021
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Conducted daily partial counts to maintain accurate stock holdings
- Prioritized first time customer orders to ensure repetitive sales and great customer satisfaction
- Used in-store system to locate inventory and shop orders effectively and efficiently
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Delivered energetic responses to customers by telephone, going above and beyond to serve needs
- Worked hand in glove with the shift leader to discount certain products on app as a marketing strategy
- Removed damaged and expired items from the shelves and the lightspeed app to customers receive up to date products
- Maintained a clean environment and followed all safety procedures
Personal Shopper
Zulzi Ondemand
Johannesburg
01.2021 - 05.2021
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Worked productively with customers to meet order requirements and service expectations
- Tracked substitutions and informed customers of changes
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Selected correct products based on customer needs, product specifications and applicable regulations
- Built relationships with customers and community to promote long term business growth
- Trained new employees on customer service, money handling and organizing strategies
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Contributed to event marketing, sales and brand promotion
Delivery Driver
Good Knight Bedding
Alberton
09.2019 - 02.2020
- Managed time carefully to provide a punctual and friendly service upholding company brand
- Safely drive manual-transmission delivery vehicle in various weather conditions, following local traffic laws
- Maintained vehicle cleanliness and performed safety checks before each shift
- Reported any delays or traffic accidents to the management team
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Verified accuracy of all deliveries against order forms
- Successfully avoided time delivery delays by carefully planning best routes
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Identified mechanical issues, completed basic repairs and reported serious concerns to management
Waiter
Galito's Restaurant
Johannesburg
06.2016 - 08.2018
- Developed strong customer service skills, including assessing customer needs, adhering to customer standards, evaluating customer satisfaction and making the proper adjustments or corrections
- Ensuring compliance with health and safety promises
- Competently utilize the POS to process customer orders, complete payment transactions and issue receipts
- Executed top quality customer service including greeting guests in a friendly manner as they arrive, receiving orders and accommodating the needs and requests of customers daily
- Managed multiple tables during peak hours, ensuring timely service and accurate order delivery
- Demonstrated service orientation, always looking for opportunities to serve patrons and other employees
- Developed patience and compassionate when serving guests, making them feel at home at the establishment
- Solid background in organizing other wait stuff and hosts, coordinating my responsibilities to ensure a smooth flow of service
Sales Associate
Glen Auto City
Johannesburg
05.2016 - 02.2017
- Listened to customer needs and desires to identify and recommend optimal products
- Engaged in friendly conversation with customer to better uncover individual needs
- Monitored customers for signs of security concerns and escalated issues to management
- Prioritized helping customers over completing other routine tasks in store
- Solved customer challenges by offering relevant products and services
- Built relationships with customers to encourage repeat business
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Education
GSCE Certificate - Accounting, Business Studies & Economics
DZ 2 High School
Harare, Zimbabwe11-2014
Skills
- Customer service excellence
- Problem-solving
- Help desk support
- Adaptability and flexibility
- Live chat support
- Email communication
- Decision-making
- Shift leadership
- Staff training and development
- Verbal and written communication
Languages
English
References
References will be provided upon request.
Internet
I love to do research on different subjects on internet to widen my knowledge.
Personal Information
License: Class 2 Driving License
Timeline
Shift Leader
Zulzi Ondemand
11.2021 - Current
Store Assistant
Zulzi Ondemand
06.2021 - 11.2021
Personal Shopper
Zulzi Ondemand
01.2021 - 05.2021
Delivery Driver
Good Knight Bedding
09.2019 - 02.2020
Waiter
Galito's Restaurant
06.2016 - 08.2018
Sales Associate
Glen Auto City
05.2016 - 02.2017
GSCE Certificate - Accounting, Business Studies & Economics
DZ 2 High School
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