Tamzyn Arendse

Own end-to-end client journey administration from booking confirmation through to departure
Ensuring seamless delivery and exceptional service standards
Confirm travel arrangements with suppliers, upload and manage invoices, and liaise closely with the finance team to resolve payment queries
Support the client journey through the creation of high-level booking packs and rigorous quality checks to ensure accuracy and consistency
Manage and issue flights using GDS and additional booking platforms, including flight queues, seating requests, and special service requirements
Assist with concierge-related services, including visa guidance, restaurant reservations, and travel enhancements
Provide high-level operational support to Travel Experts, including management of to-do lists and administrative priorities
Assist with the delivery and administration of the Mahlatini REWARDS programme
Proactively identify revenue-generating opportunities and collaborate with Travel Experts to maximise booking value
Support Travel Experts during peak periods with availability checks, supplier coordination, and
creation of digital itineraries
Maintain strong knowledge of international travel regulations and ensure compliance with FCDO
guidelines

• Assistance to African Travel Experts
• Contacting hotels to check availability
• Occasionally sending provisional booking requests via email
• Making car rental / point 2 point / transport reservations
• Opening of files for consultants and ensuring supplier documentation is saved correctly for finance
• Presenting files with confirmations which have been checked against the data and quotes in Tourplan
• Liaise with suppliers if an invoice needs to be changed
• Submitting checked supplier invoices to the Finance team to queue for payment
• Working on Tourplan, WETU and Zoho CRM
• Final document creation and checking and ensuring that deadlines are adhered to
• Full understanding and follow through of all divisional procedures and policies
• Costing on direct and agent enquiries on Tourplan
• Negotiating rates with suppliers
• Creating itineraries based on regions requested

• Assistance to senior consultants
• Contacting hotels to check availability
• Opening of files for consultants
• Sending bookings via email and ensuring replies are received
• Presenting files with confirmations which have been checked against the costing sheets
• Making Car Rental / point 2 point / transport reservations
• Working on Travelogic
• Assisting with Reception duties
• Final document printing and checking
• Closing files
• Assist the Inbound Division Manager.

• Answering the telephone & directing the calls accordingly
• Welcome and assist any 'walk-ins' to the factory
• Calling all regular & potential customers for their orders and processing them on the system & taking the print outs to the relevant kitchen departments
• Maintain customer & supplier records on Suite CRM & Pastel
• Manage social media sites, get customer testimonials, co-ordinate marketing exercises
• Control the petty cash
• Help receive deliveries when required
• Assist management with any general admin requirements such as research, email correspondence, filing, appointments & bookings, etc.
• Keep the office space clean, neat and tidy at all times
• Enable and ensure clear, relevant communication with customers, suppliers and all relevant parties.

• Calling a targeted group of prospective students on a daily basis i.e 100 calls per day
• Arranging appointments with prospective students and parents
• Consulting with and providing Career Guidance to prospective students based on their preferred course of study
• Loading all data generated from calls on CRM system
• Sending emails where necessary to parents and students
• Using the CRM system to send SMS's
• Generating stats reports on a daily and monthly basis for management
• Generating marketing and sales ideas to maximise brand awareness and exposure.

• Generating and writing content for Social Media Platforms i.e Facebook, Twitter, Instagram and Pinterest
• Writing and updating content for company website
• Writing content for company newsletter on a monthly basis
• Attending expos and giving company information
• Arranging radio interviews for company representatives
• Putting financial claims through to National Department of Tourism for trips taken by members of staff
• Handling administration on behalf of company Managing Director for International Certifications
• Utilised Hootsuite, Facebook and Twitter Analytics for reporting to management
• Ran Social Media contests to increase brand engagement
• Planning the launch of the new blog component for the Tour Operator
• Managed the paid campaigns for destination specific packages and promotions.

• Took minutes for meetings e.g Strategic Planning, Staff and Management meetings
• Stock take of corporate gifts e.g Requisition forms
• Managed own projects for department e.g Motivational Posters creation, launch plans and presentations
• Created Project Plans and Design Briefs for Design firms
• Wrote articles for the TVET Times and Press Releases for publication in community newspapers
• Edited the False Bay College website e.g Content generation, picture library, research from campuses for more information about programmes of study
• Assisted with Department events e.g Awards, Open Day etc
• Communication with schools and stakeholders via email, telephone and post as well as venue preparations
• Attended exhibitions and expos on behalf of the College to market to prospective students
• Responsible for database management (post event), surveys, data capturing and follow up customer service processes
• Managed False Bay College's Social Media e.g Generated all content and followed up on enquiries
• Utilised Hootsuite Analytics for report generation and writing
• Further used Facebook and Twitter Analytics on a weekly basis in order to write a more concise report on a monthly basis.

• Called and emailed students about vacancies and also to establish employment statuses
• Capturing all student information on a database for easier reference for the Placement Officers
• Prepared meeting venues and took minutes of meetings e.g Staff, prospective employers for students etc
• Contacted companies on behalf of the Department regarding student recruitment
• Prepared and emailed CVs on behalf of Placement Officers to Companies
• Prepared and presented Power points to management and mentors as part of internship programme
• Represented False Bay College at the National and Provincial Launch of the Career Guidance Practitioners programme
• Presented an overview of experience of the Career Guidance Programme at the launch
• Compiled National Reports for Student Placement on behalf of the department for statistics to DHET.

• Assisting customers telephonically and via email with lost orders
• Contacting UPS and other delivery services to follow up on orders
• Ongoing training and development in general customer service.

• Booked, and loaded results of PACE assessments on a live database
• Created Excel Spread sheet of different Course Streams and shared with Programme Managers so that students could be interviewed
• Compiled reports of Special Needs applicants to the College
• Communicated via telephone and email to staff on a daily basis and also applicants to the College regarding their PACE results
• Marked PACE assessment tests and worked out percentages per applicant
• Created statistics reports for SSDS
• Interviewed students applying for NSFAS Bursary
• Explained how the Application Process works and how to fill in the form correctly i.e To students and parents/guardians
• After completion of the form, checked that all needed documentation was presented
• Contacted students via telephone or email if documents were still outstanding
• Captured all detail on an Excel Spread sheet
• Calculated salaries and transport allowances for applicants.