Summary
Overview
Work History
Education
Additional Information
Interests
Timeline
Intern
Tamzin Williams

Tamzin Williams

Spa Therapist
Plettenberg Bay / Knysna

Summary

Accomplished Spa Therapist with a proven track record at Pezula Nature Retreat, enhancing client satisfaction through innovative treatments and exceptional service. Expert in facial therapy and Swedish massage, demonstrating empathetic listening and strong relationship-building skills. Achieved significant revenue growth by developing personalized care plans and promoting wellness.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Spa Therapist

Pezula Nature Retreat
09.2023 - Current
  • Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
  • Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
  • Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
  • Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
  • Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
  • Supported marketing initiatives by participating in promotional events on behalf of the spa facility.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Fostered friendly, warm, and exceptional customer experience.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Recommended retail products for at-home use.
  • Sterilized equipment for patient treatments.
  • Discussed procedures and treatment options with clients.
  • Performed consultations for patients before scheduling treatments.
  • Explained benefits of skin care products to clients.
  • Handled busy schedules and stayed on top of key deadlines.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Suggested appropriate therapy based on current health of client.
  • Cleansed, exfoliated and moisturized customer skin.
  • Created repeat business by developing long-term relationships with regular customers.
  • Educated guests on current promotions, events and services within store or salon.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated patients on treatment options.
  • Welcomed clients arriving for appointments.
  • Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
  • Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
  • Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
  • Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.

Spa Therapist

Oubaai Hotel Golf & Spa
09.2019 - 12.2021

Education

Certificate & Diploma - Somatology - Beauty Therapy

Dermatech Hair Health & Skincare Institution
Cape Town Western Cape
11.2017

Additional Information

I Tamsin Williams, a qualified Health & Skincare Therapist would like to apply for the position that would be available in my scope of practice. I am confident that my skills, expertise and abilities will be a big asset to your facility/ company. I am a very hard working, dedicated person and very pasionate about my caling. I love working with people and I believe I would make a difference at your facility.

I am always willing for a new challenge to upskill my profession and always willing to learn about other traditions within my scope of practice.


I hope you will consider my application in a positive way and look forward to hear from you soon.

Thank you

Interests

Reading

Hiking

Timeline

Spa Therapist

Pezula Nature Retreat
09.2023 - Current

Spa Therapist

Oubaai Hotel Golf & Spa
09.2019 - 12.2021

Certificate & Diploma - Somatology - Beauty Therapy

Dermatech Hair Health & Skincare Institution

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