Tamzin Stevens
Regional Business Enablement Coordinator
Alberton
Summary
I am an experienced Regional Business Enablement Coordinator, Senior Training Consultant, Facilitator and Assessor with over 13 years' experience in Learning and Development, the Banking and Cash Centre Industry. I manage, co-ordinate, facilitate and develop all learning and development for staff, clients and distributors in the Commercial Banking Sector, Cash Centre Sector and Central Banking Sector across Africa. I am passionate about learning and development and implementation of projects. I am highly innovative, creative and solution driven. I adapt quickly and am always ready for a new challenge, not only in learning and development but in various aspects of a business. I value collaboration, inclusivity, and diversity. I am detailed orientated and enjoy implementing new changes and initiatives. I am always willing to assist, as empowering and to upskill others comes naturally to me. I am a highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Regional Business Enablement Coordinator
G4S Cash Solutions
11.2023 - Current
- Process mapping ensuring processes and procedures are standardized across all areas resulting in effective and efficient cycle times
- Coordinating and execution of implementation activities and projects and providing regional support.
- User Acceptance Testing on new and existing systems for new development and new system releases nationwide.
- Enter data, generate reports, and produce tracking documents
- Manage vendor relationships to secure best quality of services and products for organizational needs.
- Facilitate cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Manage project timelines for successful completion, ensuring milestones are met and deadlines are adhered to.
- Collaborate with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinate cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Gather and organize materials to support operations.
- Support successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Develop comprehensive training materials for new staff, and existing staff in all cash centres nationwide to ensure quicker onboarding and higher initial productivity levels.
- Prioritize and manage multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Senior Training Consultant
Cash Processing Solutions
10.2018 - 10.2023
- Manage all learning and development for Middle East and Africa for staff, clients and distributors in the Cash Centre Sector, Commercial Bank Sector and Central Bank Sector
- Co-ordinate, support, facilitate, assess, and create content and curricula for both classroom sessions and digital online learning sessions
- Manage the CPS Training Academy portal which is a Global Learning Management System that has over 500 users
- Liaise with management regarding L&D goals and align learning objectives of individuals and departments to the company's vision and mission
- Graduate programmes and internships such as Yes4 Youth, creating curricula and facilitating their learning
- BankSETA accreditation of courses within the business, Hardware, Software classroom and online
- Administration regarding learning and development and other project aspects of the business
- Financials, budgets, suppliers and responsible for various reports globally
- Training Matrix, Return on Investment, Personal Development plans, succession planning, ensuring Standard Operating Procedures are followed
- (SOP's).
Assistant Branch Manager
Capitec Bank
06.2016 - 10.2018
- Supporting Branch Manager in coordinating and effectiveness of consultants and client service
- Co-ordinating sales and marketing initiatives
- Identify business opportunities
- Onboarding new consultants, and upskilling existing staff through weekly sessions, and workshops
- Procedural compliance for various aspects of banking
- Taking responsibility in absence of Branch Manager
- Review credit applications for risk factors and credit worthiness
- Administration and reporting
- Assess, coach and mentor consultants' performance and development
- Team of 10 consultants
- Recruitment process, implementing processes and procedures and being a change agent when needed.
Training Officer KZN
SBV Services
02.2010 - 06.2016
- Responsible for learning and development for over 140 staff members in various SBV Cash Centre's across the KZN region
- Including system and product rollouts and all departmental training for individual roles
- Identifying knowledge and skills gaps and upskilling according to individual, departmental, and organisational needs, and goals
- Subject Matter Expert of processing/ operations of various departments and its processes and procedures within SBV Services
- Developing training material, curricula for various departments and processes
- Facilitated and assessed classroom sessions as well as on the job training sessions
- Administration, reporting, monitoring and auditing
- Worked in various departments and in various roles through my 6 years of employment and promoted several times
- Received Excellence Award in 2016 for Training and Development in Kwa Zulu Natal.
Education
BCom in HR Management - Human Resource Management
Boston City Campus
04.2021 - 05.2024
HE in Business Management Practices - undefined
Boston City Campus
01.2020 - 04.2021
Assessors, Facilitators Qualifications - undefined
Assessment College
01.2020 - 04.2021
Certificate in Banking - undefined
Cornerstone
01.2016 - 04.2017
OD-ETDP Qualification - undefined
Institute of People Development
01.2015 - 04.2016
Skills
Analytical Thinking
Project Management
Adaptability
Coaching
Teamwork
Leadership
Active Listening
Effective Communication
Phonenumbers
- +27 71 470 7859
- +27 60 985 0056
Coursework
- Management and Leadership - CBM Training (2019)
- Train the Trainer - Nimico (2012)
- Matriculated - High School Richards Bay (2009)
- Various other courses attended.
References
- Val Donaldson, Cash Processing Solutions, Director Africa, 082 490 8333, 063 697 4390
- Monique Perry, HR Generalist, 011 254 0000
- Avishka Dookhoo, Capitec Bank, Branch Manager, 035 789 1407, 073 734 2732
- Phillip Manchidi, SBV Services, Regional Training Manager, 073 256 7066, 011 298 1087
Timeline
Regional Business Enablement Coordinator
G4S Cash Solutions
11.2023 - Current
BCom in HR Management - Human Resource Management
Boston City Campus
04.2021 - 05.2024
HE in Business Management Practices - undefined
Boston City Campus
01.2020 - 04.2021
Assessors, Facilitators Qualifications - undefined
Assessment College
01.2020 - 04.2021
Senior Training Consultant
Cash Processing Solutions
10.2018 - 10.2023
Assistant Branch Manager
Capitec Bank
06.2016 - 10.2018
Certificate in Banking - undefined
Cornerstone
01.2016 - 04.2017
OD-ETDP Qualification - undefined
Institute of People Development
01.2015 - 04.2016
Training Officer KZN
SBV Services
02.2010 - 06.2016
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