Summary
Overview
Work History
Education
Skills
Language Abilities
Dependants
Married
Drivers Licence
Personal Information
Timeline
Generic

Tamzin Lee Ismail

QA Technical Tester
Muizenberg

Summary

Well-educated QA Technical Tester with experience in testing and documentation. Proven history of reliability shown when completing testing and maintaining detailed records of actions. Engaging and pleasant personality with dedication to accuracy and efficiency.

Overview

12
12
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages

Work History

QA Technical Tester

Digital Outsource
12.2019 - Current
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.

QA Functional Tester

Digital Outsource
04.2017 - 11.2019
  • Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
  • Actively participated in sprint planning sessions to provide input on feasibility, risk assessment, and resource allocation for upcoming projects.
  • Reviewed requirements documentation to ensure testability of features before implementation commenced.
  • Conducted thorough functional testing for optimal application performance and user experience.
  • Optimized test coverage with comprehensive test case creation and effective prioritization.

Customer Service Host

Digital Outsource
08.2015 - 03.2017
  • Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
  • Reduced wait times by effectively managing call queues and prioritizing urgent requests.
  • Boosted customer loyalty with personalized assistance and proactive problem solving.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Assisted customers in navigating online platforms for optimal user experiences, leading to increased engagement levels across digital channels.
  • Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.

Call Centre Agent

Customer Care Solutions
04.2013 - 07.2015
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Bachelor of Public Relations - Public Management

Cape Peninsula University of Technology
Cape Town, South Africa
01-2014

Skills

    ISTQB Certified

    Product tests

    Jira issue tracking

    Quality assurance

    Reporting and analysis

    Regression testing

Language Abilities

  • English
  • Afrikaans

Dependants

2

Married

True

Drivers Licence

True

Personal Information

  • Date of Birth: 03/11/92
  • Gender: Female
  • Nationality: South African

Timeline

QA Technical Tester

Digital Outsource
12.2019 - Current

QA Functional Tester

Digital Outsource
04.2017 - 11.2019

Customer Service Host

Digital Outsource
08.2015 - 03.2017

Call Centre Agent

Customer Care Solutions
04.2013 - 07.2015

Bachelor of Public Relations - Public Management

Cape Peninsula University of Technology

Similar Profiles

CREATE PROFILE
Tamzin Lee IsmailQA Technical Tester