Tamsyn Young

• B2C Assisted clients in planning and booking East African vacations, including safaris, cultural tours, and adventure trips.
• B2B Worked closely with agents to deliver tailored travel solutions, providing them with detailed, commission-friendly packages.
• Maintained a network of local contacts to provide clients with authentic and unique travel experiences.
• Managed bookings and reservations, ensuring accuracy and timely communication with clients and suppliers.
• Developed personalized itineraries for clients visiting East Africa, with a focus on luxury safaris and cultural tours.
• Assisted clients with visa, vaccination, and insurance requirements.
• Managed customer feedback and improved travel services based on client reviews.

• Reporting to operations executive.
• Provided high level administrative support to optimise procedures.
• Managed schedules and all office related operations.
• Acted as client communication interface. Prepared and formatted critical information for internal and external distribution.
• Diary management. Taking minutes in meetings and managing follow through.
• Bringing concerns and solutions to senior management and the team.
• Developing, typing and formatting documentation to be used in company and on sites.
• Generated invoices and managed client debtors.
• Reporting on P&L, Managing internal and external correspondence on behalf of the team.
• Coordinated project activities, managed schedules and coordinated resources to ensure projects met quality standards and were completed within parameters.
• Implemented quality controls and ensured projects were run in compliance with the organisation’s requirements.
• Managing and executing mobilization of projects. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Identifying and developing new opportunities with clients.
• Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Observing best business practices and etiquette.

• Coordinated project activities, managed schedules and coordinated resources to ensure projects met quality standards and were completed within parameters.
• Served as a Tribal Land Acquisition Coordinator, populating project related agreements between the Tribal Chiefs and Community members and managing all related administration.
• Instructed Architects, oversaw subcontractors and acted as central liaison to all project contributors.
• Implemented quality controls and ensured projects were run in compliance with the organisation’s requirements.
• Innovated and developed process manuals to ensure meticulous reporting and efficient operations.
• Generated invoices and managed client debtors.
• Developed client communicators, reports and records.
• Prepare vital information to internal teams and key stakeholders, including agreements and schedules.
• Measured progress and reported on status to all stakeholders.

• Provided high level administrative support in order to optimise procedures and ensure effective functioning of the company as a whole.
• Developed and implemented systems and processes for a smooth workflow and created and managed the document management system.
• Managed schedules and all office related operations.
• Acted as client communication interface and coordinated multiple national stakeholder calendars for critical appointments.
• Drafted preliminary legal correspondence.
• Managed and optimized office supply inventory to ensure cost savings.
• Managed the information flow to team members.
• Prepared and formatted critical information for internal and external distribution.
• Scripted official letters and critical memoranda, transcribed dictation and maintained company records.
• Managed legal compliance administration for records and legal documents.
• Analysed data and created advisory reports of concern to the Director.
• Planned and executed staff culture events to promote positive sentiment and cohesion.

Notable Achievements:

Single-handedly developed an Internal Management Reporting System (IMS) which is used as a reporting tool for the company’s single biggest client and other clientele.