Tamsyn Jonkers
Processing Consultant
Cape Town
Summary
I am a Dynamic Processing Consultant with a proven track record at Inuka Fragrances, excelling in client relationship management and attention to detail. I am a natural at Multi-tasking and skilled in MS Office 365. I am committed to delivering comprehensive solutions that drive results and foster loyalty with our members and improve overall member experiences.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Processing Consultant
Inuka Fragrances
07.2020 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for members
- Managed member relationships through regular check-ins to update any snags causing delays in member's receiving their products
- Improving member satisfaction by paying close attention to detail to ensure Tax invoices generated for our members are accurate
Administrative Assistant
Umbane Systems
03.2016 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Laboratory Assistant
Hearshaw and Kinnes Analytical Laboratory
11.2014 - 04.2015
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared samples for analysis by performing complex sample preparation tasks.
Customer Service Representative
Webhelp South Africa
09.2012 - 09.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Human Resources Management
Northlink College
Protea Campus 05-2014
High School Diploma -
Blackheath High School
B 04.2001 -
Skills
Problem-solving
Time management
Team collaboration
Client relationships
MS office
Analytical thinking
Client engagement
Decision-making
Team leadership & development
Work Planning and Prioritization
Integrity and honesty
Customer relationship management
Attention to detail
Timeline
Processing Consultant
Inuka Fragrances
07.2020 - Current
Administrative Assistant
Umbane Systems
03.2016 - 12.2019
Laboratory Assistant
Hearshaw and Kinnes Analytical Laboratory
11.2014 - 04.2015
Customer Service Representative
Webhelp South Africa
09.2012 - 09.2014
High School Diploma -
Blackheath High School
04.2001 -
Human Resources Management
Northlink College
Similar Profiles
ALAIN DITU KAPONGOALAIN DITU KAPONGO
Warehouse Manager at Inuka FragrancesWarehouse Manager at Inuka Fragrances
Nqabakazi QashaniNqabakazi Qashani
Application Support Analyst at Inuka FragrancesApplication Support Analyst at Inuka Fragrances
TANDOKAZI MASHABATANDOKAZI MASHABA
Independent Sales Distributors at Inuka FragrancesIndependent Sales Distributors at Inuka Fragrances
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA