Tamryn Fredericks
Vendor Onboarding & Project Manager
City of Johannesburg
Summary
A seasoned professional with over 12 years of experience in the banking and finance industry, currently serving as a Vendor Onboarding and Project Manager at the Standard Bank Group. Proven success in leading cross - functional teams, managing projects from initiation to delivery and ensuring seamless vendor onboarding and integration. With expertise in vendor management, project planning and stakeholder collaboration, I excel in driving business growth, improving customer experience and enhancing operational efficiency.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Vendor Onboarding & Project Manager
Standard Bank Group
5 2023 - Current
- Responsible for end-to-end vendor onboarding process, ensuring seamless integration and compliance.
- Lead and manage projects from initiation to delivery, ensuring timely, within budget, and to required quality standards.
- Evaluate vendor capabilities, conduct due diligence, and assess risk.
- Coordinate with stakeholders to gather requirements, negotiate contracts, and set up vendor accounts.
- Implement vendor management processes.
- Ensure compliance with regulatory requirements, security standards, and company policies.
- Collaborate with cross-functional teams to resolve vendor-related issues and improve overall vendor experience.
- Develop and execute project plans, coordinate cross-functional teams, and manage risks to achieve business objectives and customer needs.
- Develop and maintain vendor relationships, fostering strategic partnerships and driving business growth.
- Deliver projects that meet quality standards, driving continuous improvement and implementing process enhancements to ensure effective project governance and stakeholder management.
Team Lead
Standard Bank Group
04.2018 - 04.2023
- Key member of a specialized task team driving client-centric innovation and capability building across various functions and lines of business
- Fostered strong partnerships to eliminate client friction, enhance ecosystem strength, and achieve results through collaborative efforts.
- Spearheaded process optimization, inefficiency reduction, and customer satisfaction improvement by addressing frontline issues and resolving product-related problems.
Client Services Consultant
Standard Bank Group
06.2017 - 03.2018
- Served as a key liaison between customers and internal teams, maintaining proactive feedback loops to ensure seamless demand management
- Redefined client experience by understanding and delivering tailored solutions that met customer needs, introducing efficient service improvements within Operations Shared Services
- Challenged existing business rules to enhance customer understanding, while operating within authorized limits
- Enabled the client management team to deliver exceptional daily servicing, ultimately enhancing customer experience, retention, and attraction of new customers.
Consultant, Service Recovery
Standard Bank Group
12.2015 - 06.2017
- Spearheaded resolution of escalated issues, taking ownership and driving solutions through personal involvement or stakeholder collaboration
- Identified and addressed training gaps and process breakdowns in production, implementing initiatives to enhance operational efficiency
- Prioritized exceptional customer experience, fostering strong business relationships with stakeholders and ensuring seamless issue resolution.
Verifications Consultant
Standard Bank Group
12.2011 - 11.2015
- Conducted thorough credit and fraud checks, adhering to established procedures to minimize risk and fraud exposure
- Verified income, employment, and identity information with precision and efficiency, meeting tight turnaround times
- Ensured meticulous verification of application data, following laid-down procedures, and performed comprehensive audits to prevent internal fraud
- Collaborated with internal and external stakeholders, providing exceptional customer service and support.
Verification Consultant
Quest Staffing Solutions
02.2010 - 11.2011
- Conducted thorough credit and fraud checks, adhering to established procedures to minimize risk and fraud exposure
- Verified income, employment, and identity information with precision and efficiency, meeting tight turnaround times
- Ensured meticulous verification of application data, following laid-down procedures, and performed comprehensive audits to prevent internal fraud
- Collaborated with internal and external stakeholders, providing exceptional customer service and support.
Tracer
Specialized Services Group
05.2009 - 02.2010
- Utilized company resources to locate and trace individuals, ensuring efficient and effective tracking
- Provided support and guidance to traced individuals, assisting them in completing required documentation and ensuring a seamless process.
Debt Collector
Sterling Debt Recoveries
08.2007 - 05.2009
- Recovered outstanding debts on behalf of clients, utilizing effective communication and negotiation techniques to resolve accounts efficiently
- Worked diligently to maximize debt recovery, ensuring timely payments and minimizing financial losses for clients.
Education
Honours Degree in Business Finance, Banking, Corporate, Finance, and Securities Law -
University of The Witwatersrand
Johannesburg, South Africa 02.2023 - Current
Bachelors of Commerce, Corporate Finance & Investments and Management -
University of The Witwatersrand
Johannesburg, South Africa 01.2016 - 05.2020
Skills
Problem Solving
undefinedCertification
Business Etiquette: Phone, Email, and Text
Timeline
Honours Degree in Business Finance, Banking, Corporate, Finance, and Securities Law -
University of The Witwatersrand
02.2023 - Current
Team Lead
Standard Bank Group
04.2018 - 04.2023
Client Services Consultant
Standard Bank Group
06.2017 - 03.2018
Bachelors of Commerce, Corporate Finance & Investments and Management -
University of The Witwatersrand
01.2016 - 05.2020
Consultant, Service Recovery
Standard Bank Group
12.2015 - 06.2017
Verifications Consultant
Standard Bank Group
12.2011 - 11.2015
Verification Consultant
Quest Staffing Solutions
02.2010 - 11.2011
Tracer
Specialized Services Group
05.2009 - 02.2010
Debt Collector
Sterling Debt Recoveries
08.2007 - 05.2009
Vendor Onboarding & Project Manager
Standard Bank Group
5 2023 - Current
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