Tammy Joseph
Remote | Cape Town based | Eligible to work in UK
Cape Town
Summary
Versatile and results-driven professional with 17 years of experience in Project Management, Digital Marketing and Operations, specialising in client service and relationship management. Proven ability to lead interdisciplinary teams, manage high-stakes projects and deliver exceptional client service experiences. Skilled in logistics, resource management and streamlining processes, with a strong focus on client satisfaction and tailored solutions.
Seeking opportunities in the Luxury, Wellness & Sustainable Travel industry, where I can leverage my strengths in operations, team development and client service to create seamless and personalised travel experiences.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Freelance Consultant & Programme Manager
Various Companies
London/Cape Town (Remote)
3 2016 - Current
- Led strategic initiatives and managed operational transformations for global companies, ensuring optimal client service and operational efficiency.
- Managed logistics, bookings and operations for international accounts, providing seamless coordination and exceptional client experiences.
- Played a key role in maintaining and nurturing long-term client relationships, leading to repeat business and client satisfaction.
Senior Delivery Lead
Distributed
London
08.2019 - 10.2020
- Managed client relationships for high-profile accounts, ensuring clear communication and satisfaction throughout the project lifecycle.
- Led client-facing meetings to provide updates, address concerns and adapt project delivery to meet client-specific requirements.
- Ensured smooth operations, project delivery and client satisfaction, setting the standard for service excellence across the team.
eCommerce Delivery Manager
objectsource
London
06.2018 - 07.2019
- Delivered exceptional client service by acting as the main point of contact, ensuring clients were informed, engaged and satisfied with project progress.
- Managed end-to-end project communication, troubleshooting issues and providing tailored solutions to meet account needs.
- Successfully improved client retention through a focus on understanding their unique requirements and delivering beyond expectations.
Digital Programme Manager
VPS
London
03.2017 - 01.2018
- Developed a comprehensive digital strategy across six markets, focusing on satisfaction through regular communication and feedback loops with Market Leads.
- Implemented best practices in operational efficiency, aligning projects with company goals and ensuring their long-term success..
Digital Project Manager
Manifesto
London
03.2016 - 11.2016
- Acted as the main client liaison, managing expectations and providing regular updates to ensure satisfaction during a major re-platforming project.
- Enhanced stakeholder relationship by anticipating needs and proactively addressing any concerns or challenges.
Lead Project Manager & Operations
Quirk/Mirum
03.2007 - 03.2016
- Played a pivotal role in building strong relationships with international clients, managing the entire project lifecycle from briefing to delivery.
- Delivered adaptable solutions to clients, ensuring alignment with their business goals and achieving high levels of client satisfaction.
- Collaborated closely with stakeholders, providing consistent updates and maintaining transparency throughout the project.
- Led and coached teams in delivering outstanding client service and project management, ensuring that clients’ needs were met with timely, high-quality solutions.
Education
Bachelor of Science -
Rhodes University, South Africa
01.2003 - 12.2005
Diploma in Business Management - undefined
Rhodes University, South Africa
01.2006 - 12.2006
Skills
Project Program Planning
Travel Logistics Coordination
Client Relationship Management Service Excellence
Resource Planning Forecasting
Operations Process Optimisation
Global Coordination Cross Regional Management
Accomplishments
- Consistently delivered successful outcomes for high-profile accounts, ensuring ongoing client satisfaction and repeat business.
- Developed client-centric project management processes that improved engagement and satisfaction.
- Secured client loyalty and trust by delivering personalized solutions, ensuring projects were executed to meet their specific needs and timelines.
Hobbies & Interests
- Coaching + Wellness
- Psychology + Personal
Development - Travelling + Local Exploration
- Hiking + Outdoor Activities
- Pottery + Crafts
Certification
Wellness Counsellor
Timeline
Wellness Counsellor
08-2022
Senior Delivery Lead
Distributed
08.2019 - 10.2020
eCommerce Delivery Manager
objectsource
06.2018 - 07.2019
Digital Programme Manager
VPS
03.2017 - 01.2018
Digital Project Manager
Manifesto
03.2016 - 11.2016
Lead Project Manager & Operations
Quirk/Mirum
03.2007 - 03.2016
Diploma in Business Management - undefined
Rhodes University, South Africa
01.2006 - 12.2006
Bachelor of Science -
Rhodes University, South Africa
01.2003 - 12.2005
Freelance Consultant & Programme Manager
Various Companies
3 2016 - Current