Tammrin Primo
Receptionist/Early Chilhood Developer
George
Summary
Dynamic professional with extensive experience as a Receptionist Administrator at The Wilderness Hotel Resort & Spa, excelling in client relations and call handling. Proven ability to enhance customer satisfaction through effective communication and strategic planning, while maintaining a welcoming environment. Skilled in calendar management and document digitization, ensuring seamless office operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
The Wilderness Hotel Resort & Spa
02.2016 - 10.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Guest Service Officer
The Hyatt Regency Oubaai
03.2012 - 12.2015
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Implemented training programs for new Guest Service Officers to familiarize them with hotel policies and procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
GED -
Edu-Build Institute
Cape Town, South Africa 04.2001 -
Skills
Office equipment maintenance
Fee collection
Guest relations
Reception management
Document management
Reception area maintenance
Client relations
Payment collection
Appointment setting
Scheduling appointments
Appointment scheduling
Multi-line phone operation
Document scanning and digitization
Confidential information management
File organization
Calendar management
Call handling
Microsoft office
Multitasking
Effective communication
Active listening
Strategic planning
Decision-making
Professionalism
Certification
Diploma ECD
Timeline
Diploma ECD
11-2024
Receptionist Administrator
The Wilderness Hotel Resort & Spa
02.2016 - 10.2024
Guest Service Officer
The Hyatt Regency Oubaai
03.2012 - 12.2015
GED -
Edu-Build Institute
04.2001 -
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