Tamlynn Pennington

· Supervising internal sales team

· Placing orders telephonic ally & via email

· Quotations

· Invoicing

· Arranging deliveries

· Cold calling for new business

· Handling all branch orders

· Liaising with factory to get all orders scheduled for delivery.

· Resolving queries

· Assisting and resolving all enquiries

· Arranging export orders/documentations

· Handling all cash interactions

· Daily cash up of cash box

· Creating and processing credit notes

· Assisting customers with documentation for invoices and credit notes

· Liaising with production for daily orders/stock

· Logging request when low or out of stock

· Handling of all stock transfers between branches

· Liaise with Transport companies for collections

· Making sure all delivery notes are invoiced on time

· Update delivery reports

· External sales customer visits

· Continuously working on new plans to improve processes customer service and sales

· Assisting walk in customers with orders, quotations

· Arranging collections/credits/returns

· Handling Queries/enquiries for customers

· Assisting with stock take

· Creating daily stock reports

· Managing factory,

· Creating deadlines for stock and production

· Working closely with factory manager to achieve all deadlines

· Receiving and processing customer orders via fax, email & telephonically

· Sending invoices and statement’s

· Tracking of customer orders

· Creating quotations

· Handle inbound and outbound calls

· Expediting orders

· following up on customers' orders

· assisting customers with complaints and queries

· Providing information on Gasses and welding items using Sap & Syspro

· escalate account and container queries to the relevant departments

· creating tele queries for rental purchase orders

· Liaise with branches, making follow ups on deliveries and outstanding orders

· Manage queries logged for the entire service centre

· Resolve account disputes

· Creating reports for Non-deliveries, collect requests and Faulty returns.

· Difot and delinquent reports

· Log and resolve service complaints if the process is not followed

· identifying gaps based on reports

· Pricing Reports

· Creating Regional Reports on excel and PowerPoint to analyzing the information for all regions

based on monthly performance

· Allocating customers payments

· assisting with new projects

· escalating complaints and queries to regional managers

· liaising with the managers to resolve complaints

§ Communicating with relevant managers for resolution

§ Monitor accounts

§ Monitoring customer orders, making sure deliveries are made on time

§ Liaising with accounts department for resolution on account queries,

§ Finding a quick and effective resolution for queries

§ Manage Afrox Facebook page

§ Monthly surveys

§ Creating monthly reports

§ Contact customers daily

§ Quality control in the Service by analysing failures and breakdown in services, providing an action plan that will increase customer satisfaction,

§ Identifying gaps in processes