TAMLYN ANN DELPORT

• Scheduling
• QA
• Implementation Assistant
• SIM Centre

Helpdesk – Logging of calls to technical staff. Uploading of Job Cards and Resolving of calls Stood in as the Helpdesk Manager.

Heat Administrator – maintaining of the system, creating KPI reports for customers for Monthly sign off.

Office Manager - I was responsible for organizing the day-to-day administrative duties. Planning and supervising building maintenance activities. Ensuring a safe, secure, and legal work environment

System Analyst
Wet stock management
• SiteInfo (Sasol) Maintain the SiteInfo system and ensure that the data is accurate (Add sites, Update tanks if product changes occur make changes, add user accounts), ensure that sites are updating and if not ensure a call gets logged for the relevant sectors to attend. Ensure that sites tank mapping was correct. Informed Sasol if a tank was failing continuously on the deviation report that it needs to be attended and what the problem could be.
• Octane Wet Stock Management – Ensure that we can connect to the OPW on site, ensure that sites are updating if not log a call to the relevant department, do product changes on the OPW where required.
• OilLink, Site maintenance, add sites when installation takes place. Supply weekly updates on tank status within the system. If tanks are not updating, ensure maintenance gets scheduled. Supply KPI reports to the relevant SDM.

Other Roles - I have assisted in roles such as SDM (Service Delivery Manager), Problem Management to assist with analysing of Data to pick up trends.

• Assisting with coordination of working teams.
• Sourcing stock items if need be
• Maintained personnel records and updated internal databases to support document management.
• Account – Creating of Invoices & quotes, Capturing of Bills
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated customer needs and feedback to drive product and service improvements.
• Scheduling staff training