TAMLIN LATOLA
Senior HR Service Centre Officer
Summary
- I am currently employed at Mediclinic as a Senior Human Resources Service Centre Officer in the in the HR Shared Services Department, a role which I take on with diligence and pride.
- I am also currently completing my second-year in a Bachelor of Commerce (BCom) Human Resources Management at Regent Business School and have completed a Diploma Theory (N6) Course at Northlink College in Human Resources Management.
- In the past six years of working within HR, I have come to realise that I am curious and passionate about not only people, but also the art of automation and process improvement in adapting to change. In light of this, I decided to further my education and training.
- In the earlier stages of my career, I was promoted from an administrative role to an HR & IR generalist position. I received two promotions at the previous company I was employed at. These achievements speak to my ability to learn and grow, and also my ability to apply skills and expertise by improving practices within the company. In my experience as an HR & IR Generalist, I would organize, manage and maintain new or existing staff requirements pertaining to employee wellbeing, contracts, policies and procedures. I'd manage the recruitment process, induction and training programs, and was actively involved in training line managers to correctly manage the performance management and disciplinary processes with employees. I handle statutory compliance processes including BBBEE, Employment Equity (EE), Skills Development and Health and safety. I would manage HR consulting and advisory queries, compliance or policy & procedure processes, statutory reporting, recruitment, employee wellbeing, performance management processes or any IR matters.
- During my time at Mediclinic, I have been a team player, and went above and beyond what was expected of me to ensure that outcomes are met. Not only have I voluntarily facilitated the reduction of workload within the team and within management, but I have also contributed towards initiatives in developing and designing methods that would improve certain workflows. For example, I recently developed an excel-based nursing bonus calculator, which provides a seamless method for the demonstration and clarification of bonus amounts to staff, that can be used by my colleagues, management and other HR roles within the HR Community.
- By nature, I am patient, considerate and objective. Qualities which have enabled me to tend to staff requests in a manner that is both respectful and insightful. My colleagues and team leader can attest to these qualities.
- I envision a position in which I would be able to perform a variety of HR-based analyses, such as; 1) conducting psychometric evaluations and 2) analysis of employee work-styles to improve the work-life balance for employees. The latter would have a strong focus on women and parents in the workplace, in an attempt to maintain an increase in revenue, whilst maintaining engagement, happiness and general well-being of employees. This imminent imbalance is dangerously sensitive, and I would be able to add value by providing input to maintain a healthy work-life balance, before a stage of “burn-out” is reached.
- On a more personal note, I am a mother of two extremely beautiful boys, who are currently both in school. I would love to set an example for them by completing my tertiary education, but more so, being given the opportunity to practice my skills in this manner would enable me to achieve my goals.
- I have over 6 years of HR & Training experience in the BPO sector as well as the Private Healthcare sector as well as extensive Customer Service experience in the Retail sector and sales experience in the Financial Industry.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Human Resources Service Centre Officer
Mediclinic LTD
01.2019 - Current
- CRS, C4C, Open-Text, Microsoft Word, Excel, Microsoft PowerPoint, Microsoft Access,
- Mediclinic Corporate Office -
- Supporting the HR service delivery model as part of HR Shared Services:
- Delivering HR related transactional and administrative tasks to employees, line managers and the HR community through the use of self-help, ticketing, telephonic and technology resources
- Assist with requests to line managers, employees and HR community such as remuneration management, payroll and benefits policies, HR system processes and principles, HR
- Legislation and regulatory guidelines.
HR/IR Generlaist & Language Centre Coordinator &, SHE Rep
Callforce
11.2016 - 03.2019
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Captured key feedback from employees during exit interviews.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Addressed and resolved general payroll-related inquires.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Reviewed human resources paperwork for accuracy and completeness.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Implemented tracking database for IR tracking and performance management
- Training and Induction of onboarding employees including preparation of Induction packs for new starts
- Managing all HR/Personnel Files
- Managing the time-sheet system for all staff including support staff
- Assisting with the payroll administration for support staff
- Payroll Administration duties for consultants (compiling and capturing payroll information and EEA1 stats)
- Creation of forms/sheets for payroll, leave and termination in order to automate processes & cloud storage
- Managing all Leave, On-boarding/Offboardings/Rehires (acknowledgment of resignations, exit interviews and return to work interviews)
- Administering Grievance procedures, informal Discussions and mediation sessions for employees for conciliation and conflict resolution
- Update Employment Equity Stats and personal information for employees
- IR
- Performance management
- Conducting employee meetings of concern
- Administering Disciplinary/Incapacity/Incompatibility Hearings/
- Enquiries for employees including preparation of Disciplinary
- Packs and the outcome thereof
- Creation and Management of Performance Management/IR
- Trackers for employee disciplinary records
- Administering of Warning letters, counseling/coaching sessions, Verbal, Written and Final Written warnings
- Issuing of abscondment letters, Service Letters, Confirmation of Employment Letters and Formal Notifications
- Attending CCMA Conciliation and Arbitration cases along with
- HR Business Support Manager
- Preparing and administration of all Disciplinary Enquiry/
- Hearing/Incapacity/Incompatibility Packs and all CCMA and
- Arbitration packs
- Acting as company Representative for Hearings when
- Employee requires representation
- Absence Management,Performance Management, Incapacity meetings, and all other IR related meetings
- Providing advice regarding labour legislation to line managers.
- Talent Acquisition & Recruitment
- Identifying the hiring needs of the company
- Preparing job description
- Talent search for candidates and succession planning
- Screening of resumes and applications and shortlisting
- Pre-interview and Interviews
- Evaluation and offer of employment
- Create relationships with job seekers and provide advice
- Facilitate and finalize agreements & induction of new employee
- Health and Safety
- Conduct health and safety audits
- Identify potential hazards, risks and dangers
- Investigate incidents
- Make recommendations regarding health and safety
- Conduct inspections
- Attend health and safety committee meetings
- Review effectiveness of health and safety measures
- Identify potential hazards and major incidents
- Examine causes of incidents
- Investigate complaints
- Advise the committee and the employer
Data capturing clerk and customer service consultant
THE FOSCHINI
- Assisting store consultants on inbound calls with issues related to the customer
- Capturing of customers new accounts, updating in on the system within a limited period.
Financial Advisor
OLD MUTUAL
- Working with individuals or institutional clients to assess their financial needs and help them achieve financial goals, such as choosing investments (money market, real estate investments, stocks and bonds), and they also explain tax laws relevant to certain investments and help with insurance decisions.
Promotor
ADSUP PROMOTIONS
- Demonstrating and providing information on promoted products/services, creating a positive image and lead consumers to use it
- Distributing product samples, brochures, flyers etc
- Identifying interest and understanding customers’ needs and requirements.
Au Pair
AU PAIR IN AMERICA
01.2011 - 01.2012
- Being a caregiver to children, teaching them life skills and helping them to reach their developmental milestones
- Taking care of their well-being including visits to the pediatrician, feeding them and ensuring that their motor skills and mental abilities are being developed.
- Created and implemented diverse educational strategies to boost development.
- Planned and guided age-appropriate tasks like reading, crafts
- Assisted with housework such as laundry and cooking.
- Kept children's areas neat and clean.
- Kept notes of behavior issues, food served and medications administered to children.
- Shopped for supplies, food and clothes for children and family members.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Made healthy snacks and meals for [Number] children.
- Supervised children on playground to help develop physical and social skills.
choir teacher
Erica Primary School
01.2016 - 03.2016
- Prepare vocal choruses and direct students through performances of music selections for concerts
Credit advisor (Debt collector)
THE FOSCHINI GROUP
01.2010 - 01.2011
- Effective communication with consumers telephonically, providing them with the necessary information needed to keep their debt status up to date
- Record keeping and data capturing of clients account and personal information done
- Advising clients on how to pay and when to pay their debts to the company
- Making payment arrangement to clients who cannot pay on the given time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BCOM - Human Resource Management
Regent Business School
04.2001 -
Higher Certificate - Human Resource Management, Computer Applications Technology
Northlink College
04.2001 - 04.2014
No Degree - OODA Loop
Udemy Academy
04.2001 -
No Degree - Collaborative Leadership
Mediclinic Academy
04.2001 -
No Degree - Mediation
ADR Networks South Africa
04.2001 -
No Degree - Health And Safety Rep Training
NOSA
04.2001 - 05.1992
Matriculated - undefined
Parow High School
No Degree - Employment And Background Verification Systems
MIE Training Academy
04.2001 -
Skills
Labor relations
undefinedTimeline
Senior Human Resources Service Centre Officer
Mediclinic LTD
01.2019 - Current
HR/IR Generlaist & Language Centre Coordinator &, SHE Rep
Callforce
11.2016 - 03.2019
choir teacher
Erica Primary School
01.2016 - 03.2016
Au Pair
AU PAIR IN AMERICA
01.2011 - 01.2012
Credit advisor (Debt collector)
THE FOSCHINI GROUP
01.2010 - 01.2011
BCOM - Human Resource Management
Regent Business School
04.2001 -
Higher Certificate - Human Resource Management, Computer Applications Technology
Northlink College
04.2001 - 04.2014
No Degree - OODA Loop
Udemy Academy
04.2001 -
No Degree - Collaborative Leadership
Mediclinic Academy
04.2001 -
No Degree - Mediation
ADR Networks South Africa
04.2001 -
No Degree - Health And Safety Rep Training
NOSA
04.2001 - 05.1992
No Degree - Employment And Background Verification Systems
MIE Training Academy
04.2001 -
Data capturing clerk and customer service consultant
THE FOSCHINI
Financial Advisor
OLD MUTUAL
Promotor
ADSUP PROMOTIONS
Matriculated - undefined
Parow High School
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