Tamlin Agnew
Summary
As an analytical thinker and natural go-getter, I pride myself on being a reliable and self-motivated professional, driven to achieve every goal and task at hand. My ability to thrive both within a team dynamic and independently is a testament to my adaptable nature. Living by the motto "Strive for Excellence," I bring an optimistic and enthusiastic attitude to the workplace, which significantly enhances productivity. My eagerness to learn and excel is evident in my commitment to consistently exceed the expectations outlined in any job description.
Overview
6
6
years of professional experience
Work History
Customer Advisor
Sigma Connected
Cape Town, South Africa
01.2022 - Current
- Managed high-volume inbound and outbound calls, ensuring efficient customer service.
- Accurately captured customer meter bookings, demonstrating attention to detail.
- Established new energy accounts, facilitating customer onboarding.
- Coordinated with installers to guarantee successful installations, acting as a liaison for customer satisfaction.
- Updated account details promptly, maintaining accurate customer records.
- Provided comprehensive follow-up assistance for customer inquiries and concerns.
- Configured smart meters remotely, showcasing technical proficiency and problem-solving skills.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits
Nursing Carer
Oasis Retirement Resort
Cape Town, South Africa
04.2019 - 12.2021
- Delivered post-operative nursing care to enhance patient recovery.
- Provided comprehensive healthcare support within a medical facility.
- Facilitated patient hygiene and comfort by assisting with bathroom use and bedding changes.
- Ensured nutritional needs were met by serving meals and aiding patients with feeding.
- Supported patient mobility by assisting those with ambulatory challenges.
- Maintained vigilant patient observation, promptly reporting observations to medical staff.
- Temporarily managed reception duties, adapting to the increased demands during the COVID-19 pandemic.
Education
Matric
Rocklands Senior Secondary School
Cape Town, South Africa01.2018
Skills
- Proficient in Microsoft Word
- Excel proficiency
- Proficient in Microsoft PowerPoint
- Complaint handling
- Complaint resolution
- Teamwork and collaboration
- Computer skills
- Problem-solving skills
- Attention to detail
- Time management
- Excellent communication
Languages
English (Speak, Read and Write)
Afrikaans (Speak, Read and Write)
References
Oasis Retirement Resort
Manager - Mrs Natalie Lakay
063 195 9593
Sigma Connected
Manager - Ms Jade Hefele
084 890 1673
Timeline
Customer Advisor
Sigma Connected
01.2022 - Current
Nursing Carer
Oasis Retirement Resort
04.2019 - 12.2021
Matric
Rocklands Senior Secondary School