Tamaryn Gilmore
Durban
Summary
A courteous, highly efficient individual with excellent organizational skills and a unique understanding of customer service-related industries and the people who work in them. I'm a highly motivated & target-driven person, that possesses exceptional multi-tasking abilities, currently seeking to make a significant contribution to an ambitious company that offers a genuine opportunity for progression. Work well independently as well as collaboratively in a team setting along with a proven ability to think outside the box in identifying problems and implementing innovative solutions. Motivated student with passion for travel and entertainment. Charismatic communicator utilizes previous travel experience to promote local and international travel opportunities.
Overview
18
18
years of professional experience
Work History
Senior Travel coordinator
Creative Foundry SA Pty Ltd
Umhlanga
08.2022 - Current
- Plan and organize all aspects of business travel, including flights, accommodations, ground transportation, and other travel-related services.
- Select cost-effective and efficient travel options while considering company policy and budget.
- Make flight and hotel reservations and handle all booking processes.
- Manage itineraries and ensure that employees have all necessary travel documents and information.
- Provide assistance to employees during travel, including managing itinerary changes, cancellations, or emergencies.
- Generate reports and analyze travel data to identify trends, savings opportunities, and travel patterns.
- Present findings and recommendations to management for decision-making.
- Utilize travel management software and tools for booking, tracking, and reporting travel expenses.
- Stay updated on industry trends and new technology to improve travel management.
Senior Inbound Consultant
New Frontiers Tours
10.2018 - 07.2022
- Consult and advise New Frontiers wholesale tour operating clients on product and services in Southern Africa.
- Quote travel arrangements accordingly within prescribed guideline time frame.
- Make reservations for arrangements accurately for each allocated key account.
- Manage travel files accurately, adhering to reservation, invoice and cancellation conditions prescribed by
suppliers. Invoice clients in a timeous manner. - Issue vouchers and itineraries for final travel arrangements.
- Subject travel file to final checks to verify accuracy.
- Create and quote brochure packages.
- Advise clients, using destination knowledge, of optimum itineraries.
- Give opinion on choices and justify and elaborate on suggestions.
- Be aware of new product and experiences through mail outs and training sessions.
Senior Travel Advisor
Thompson's Holidays
12.2015 - 10.2018
- To generate and grow sales whilst maintaining required GP%, good agent relationships and excellent customer service by offering excellent itineraries to meet and exceed agent & client specifications.
- Secure, cost and present products to customers accurately, efficiently, and with zero errors.
- Create flexible itineraries to suite clients desired Holiday package.
- Portfolio inclusive of USA, Europe, Middle East & Cruising.
- Accuracy, Professionalism, Personalization & exceptional service throughout quoting & booking process.
- Develop relationships with agents, by continuous communication with them and attending trade shows as required.
- Administer confirmed bookings in logical manner, in accordance with company policy.
- Make bookings with 3rd party suppliers.
- Novice of year award 2016.
Corporate Inbound Consultant
SATC Travel Dimensions
06.2015 - 11.2015
- Evaluate, recommend, and organize travel plans for corporate business partner.
- Strong knowledge of travel software and computer reservation systems.
- Capable of maintaining productivity in fast paced environment, juggling multiple projects simultaneously including marketing and focusing on company growth.
- Expertise in customer service sales with proven results of meeting or exceeding expectations.
- Secure airline tickets, bus transportation, rental cars, boat cruises, private tour, and hotel accommodations.
- Work with hotel concierge services to ensure that customers get the most benefit from services booked.
- Work quickly to resolve any issues with hotels, tours, or travel arrangements.
International Travel Expert
Flight Centre Pty Ltd.
05.2011 - 05.2015
- Researching travel options & presenting the best deals in terms of requirements.
- Ensure all bookings & reservations are processed accurately.
- Responding to all phone, e-mail, web and walk in enquiries promptly, courteously and in a friendly manner.
- Ability to achieve branch, team sales and profitability objectives.
- Up selling relevant add-ons, like, insurance, excursions, currency etc.
- Monitoring bookings throughout the working day.
- Negotiating corporate and best rates with hotels.
- Advising on and organizing visas & passports.
- Booking rail, hotel, domestic and international air travel.
- Monitoring competitor activity to maintain the most competitive rates.
- Ensuring travel brochures & promotional literature are displayed prominently.
- Complying with all relevant laws and travel business legislation.
- Handling high numbers of incoming calls from direct customers and travel trade.
- Offering holidays to a wide variety of long-haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa, Far East, Europe, and United States.
Hostess Fine Dining & Cultural Guide
Disney Animal Kingdom® Lodge
10.2009 - 11.2010
- Supervises and co-ordinates activities of dining room personnel to provide fast and courteous service to patrons.
- Schedules dining reservations and arranges parties or special services for diners.
- Before dinner service, preparatory work is required. Phone reservations are scheduled, and seating arrangements planned.
- Resolving Guest Situations.
- Server Audits and Cash Ups.
- Educating guests about conservation efforts.
- Guided art tours and information sessions / South African Culture.
Manageress In Service
The Richards Hotel
01.2006 - 08.2009
- Co-ordination, delegation, and training of Service Staff.
- Trained within every functioning department of hotel organization and gained much key skill and experience.
- Conference and Banqueting Duties.
- Guest Liaison and assistance.
- Front Office and Reservations.
- Accounts, Debtors, HR duties.
Education
Hospitality Management in Service
08.2009
- Graduated within top 3 with Grade average of 86% accredited by the American Hotel and Lodging Association.
12.2005
Matriculation:
- English - Higher grade
- Afrikaans - Higher grade
- Business Economics
- Hospitality Keeping and Catering Organizational Structure
- Travel & Tourism (UNISA accredited)
- Compu typing
Skills
- Strong travel coordination skills, Broad knowledge of travel industry and customer care
- Able to develop relationships with suppliers to obtain cost effective prices
- Technically competent with extensive experience of travel booking systems
- Negotiation, social perceptiveness, judgement & decision making
- Knowledge of administrative and clerical procedures and systems: word processing, managing files, managing records, transcription, designing forms and other office procedures and terminology
- Global Distribution System knowledge
- Customs advice & Visa application assistance
- Enquiry management, Business travel, Client needs assessment, Booking administration, Destination research, International reservations, Travel itinerary management, Luxury travel arrangements
- Central Reservation System proficiency
Timeline
Senior Travel coordinator - Creative Foundry SA Pty Ltd
08.2022 - Current
Senior Inbound Consultant - New Frontiers Tours
10.2018 - 07.2022
Senior Travel Advisor - Thompson's Holidays
12.2015 - 10.2018
Corporate Inbound Consultant - SATC Travel Dimensions
06.2015 - 11.2015
International Travel Expert - Flight Centre Pty Ltd.
05.2011 - 05.2015
Hostess Fine Dining & Cultural Guide - Disney Animal Kingdom® Lodge
10.2009 - 11.2010
Manageress In Service - The Richards Hotel
01.2006 - 08.2009
International Hotel School - , Hospitality Management in Service
Johan Jurgens Higher Education - ,
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