Tamara Mpande
Cape Town
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mobicred
08.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate Cashier
TFG ( Sport Scene)
03.2021 - 02.2022
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Participated in storewide sales events, helping to drive revenue growth and achieve store objectives.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Trainee
Retail Readiness Programme ( Shoprite)
01.2019 - 12.2019
Attended to customers , Prepare and package food , Packing and House keeping
Education
Diploma in Marketing, To Be Completed in 2024 - Marketing, Still in Progress Will Complete in 2024
Cape Peninsula University of Cape Town
Cape Town 04.2001 -
Skills
Data Collection
Account updating
SEO
Management skills
Email Marketing
Social media
Timeline
Customer Service Representative
Mobicred
08.2022 - Current
Retail Sales Associate Cashier
TFG ( Sport Scene)
03.2021 - 02.2022
Trainee
Retail Readiness Programme ( Shoprite)
01.2019 - 12.2019
Diploma in Marketing, To Be Completed in 2024 - Marketing, Still in Progress Will Complete in 2024
Cape Peninsula University of Cape Town
04.2001 -