Tamara Lali
Risk Analyst
Cape Town
Summary
I am a Risk Analyst successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a Fraud & Risk position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A seasoned Risk Analyst with 3 years of comprehensive experience identifying and analyzing areas of potential risk threatening success of investment and commerical banks. Excellent quantitative and critical thinking abilities.
Overview
19
19
years of professional experience
Work History
Risk Analyst
Zapper Marketing
01.2021 - Current
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite for lending and funding activities.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Monitored industry, technological and economic developments to stay current on potential risks.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Established strong working relationships with both internal and external stakeholders involved in managing various types of organizational risks.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Built contingency plans to successfully handle financial emergencies.
- Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
- Completed statistical reviews to uncover trends, patterns and variations.
- Conducted in-depth stress testing scenarios for identifying potential vulnerabilities in the organization''s financial position.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
Service Desk Consultant
Zapper Marketing
09.2018 - 01.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Advisor
Volvo Umhlanga- CMH Group
01.2016 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Documented problems and corrective actions to maintain records.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Suggested additional services to customers in order to meet upsell goals.
Automotive Service Advisor
Numbi Auto
02.2014 - 11.2016
Automotive Service Advisor7
Produkta Nissan
12.2012 - 10.2014
Automotive Service Advisor
Nelspruit Auto Ford
12.2010 - 11.2012
Recruitment Consultant
Ambition 24 Uk
01.2008 - 11.2010
Front Desk Night Auditor
Garden Court Umtata
02.2008 - 01.2010
Conference and Banqueting Assistant
The Lowry Hotel Manchester
10.2005 - 06.2007
Education
ND: Food & Beverage Management
CPUT
Cape Town, South AfricaCertificate in Project Management - Project Management
Services Seta
Durban 04.2001 -
High School Diploma -
Good Hope Seminary Girls High School
Cape Town, South Africa 04.2001 -
Skills
Time Management
Customer Communication
Relationship Building
Contingency Planning
Task Prioritization
Problem-solving abilities
Organizational Skills
Communication Management Professional
Interpersonal Communication
Analytical Skills
Reliability
Written Communication
Scenario analysis
Attention to Detail
Adaptability
Trend Analysis
Multitasking
Interpersonal Skills
Active Listening
Active Listening
Additional Information
References available on request.
Timeline
Risk Analyst
Zapper Marketing
01.2021 - Current
Service Desk Consultant
Zapper Marketing
09.2018 - 01.2021
Service Advisor
Volvo Umhlanga- CMH Group
01.2016 - 08.2018
Automotive Service Advisor
Numbi Auto
02.2014 - 11.2016
Automotive Service Advisor7
Produkta Nissan
12.2012 - 10.2014
Automotive Service Advisor
Nelspruit Auto Ford
12.2010 - 11.2012
Front Desk Night Auditor
Garden Court Umtata
02.2008 - 01.2010
Recruitment Consultant
Ambition 24 Uk
01.2008 - 11.2010
Conference and Banqueting Assistant
The Lowry Hotel Manchester
10.2005 - 06.2007
Certificate in Project Management - Project Management
Services Seta
04.2001 -
High School Diploma -
Good Hope Seminary Girls High School
04.2001 -
ND: Food & Beverage Management
CPUT