Talmarene Van Der Berg
Analyst
New Zealand
Summary
Results-driven Business Intelligence Analyst with expertise in leveraging Salesforce and Power BI to deliver actionable insights and drive data-driven decision-making. Proven track record in managing CRM systems, optimizing Salesforce integrations, and developing advanced Power BI dashboards to enhance business performance. Highly skilled in collecting, analyzing, and visualizing complex data to support strategic planning and operational improvements. Adept at collaborating with cross-functional teams to implement data solutions, streamline reporting processes, and identify opportunities for growth. Known for translating data insights into clear, impactful reports and presentations for stakeholders at all levels.
Overview
11
11
years of professional experience
Work History
BI Analyst
RCL Foods
12.2020 - 07.2024
- Team Leadership: Supervise a team of three infield assistants, ensuring their support is effectively aligned with Sales and Operations divisions. Coordinate activities to maximize Salesforce utility and streamline reporting processes.
- Reporting & Analysis: Collaborate with various divisions to develop detailed reports and identify business requirements. Enhance data entry, analysis, and monitoring processes to ensure accuracy and efficiency.
- Stakeholder Communication: Deliver data insights to stakeholders through comprehensive reports and presentations, facilitating informed, improving data-driven decision-making across the organization by 20%.
- Process Optimization: Assess and refine business reporting processes. Implement strategic improvements to boost reporting efficiency and accuracy by 10%.
- System Management: Oversee systems managed by multiple vendors, ensuring the technology strategy remains up-to-date and effectively executed.
- Solution Development: Design, develop, and document business tools and Salesforce solutions, including key enhancements to the Salesforce/Fieldko back-end.
- Quality Assurance: Create test scripts and manage user acceptance testing for applications. Address and resolve tool-related issues to maintain operational effectiveness.
- Training & Implementation: Lead the implementation of Power BI within the Operations division, including dashboard creation and mobile integration. Conduct training sessions to ensure proficient use of BI tools.
- Salesforce Training: Roll out Salesforce across the team, providing extensive training to enhance CRM utilization and efficiency.
- Tool Integration: Identify and deploy digital and reporting tools aligned with business needs. Integrate various data formats into Power BI for seamless visualization and reporting.
- Data Integration: Merge Power BI with Salesforce and internal data warehouses to develop intuitive dashboards and comprehensive business reports.
- Strategic Analysis: Evaluate opportunities to identify gaps and growth areas. Formulate and execute a digital strategy aligned with organizational goals.
- Innovation & Strategy: Research emerging technologies to benchmark and enhance current tools. Assist with projects aimed at standardizing processes and data across divisions.
- Project Management: Manage complex BI projects from inception through completion, delivering high-quality results within budget and on schedule.
- Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements, increasing operational effectiveness.
- Efficiency Gains: Reduce report turnaround times 20% by automating manual processes through efficient ETL workflows.
- Communication Bridging: Translate complex data concepts into accessible terms for both technical and non-technical stakeholders, promoting a shared understanding of project goals.
- System Migration: Provide critical input during system migrations to ensure seamless integration of new BI tools while maintaining data integrity and functionality.
- Reporting Automation: Streamline reporting processes by creating automated dashboards, leading to significant improvements in efficiency and accuracy.
Foodsolutions Analyst
RCL Foods
08.2015 - 11.2020
- Salesforce Management: Oversee and manage the Salesforce back-end system for the Food Solutions team, ensuring optimal performance and data integrity.
- Data Analysis: Collect, process, and analyze national sales data to provide actionable insights into sales team performance and drive strategic decision-making.
- Digital Module Development: Design, develop, and launch digital sales modules to enhance the internal sales team's efficiency and effectiveness.
- Training Module Creation: Develop comprehensive digital training modules for the training team, facilitating effective onboarding and ongoing education.
- Data Processing: Manage data processing to support and inform key business processes and decision-making.
- CRM Optimization: Develop and maintain a CRM model that maximizes return on investment from sales resources, driving better engagement and productivity.
- Marketing Support: Collaborate with the marketing department to set sales and activity targets for the national sales team, aligning efforts with strategic goals.
- Reporting: Generate and provide detailed sales and target reports to the Regional Manager and National Sales Executives, highlighting performance metrics and trends.
- Executive Reporting: Prepare and present Business Unit reports to the Director Board, offering insights into performance and strategic initiatives.
- Performance Reporting: Produce essential reports for the team to drive performance improvements and support development objectives.
- Team Management: Supervise an Infield Assistant responsible for managing sales team call cycles and addressing digital tool queries.
- Strategic Planning Support: Assist the Executive team with strategy planning to enhance return on investment and optimize business outcomes.
Assistant Analyst
RCL Foods
03.2013 - 07.2015
- CRM Management: Oversee and manage the CRM system for the Food Solutions infield team, ensuring effective utilization and data accuracy.
- Retail Survey Implementation: Collaborate with the National and Customer Distributor Manager to implement retail survey requirements on handheld devices, facilitating accurate data collection and reporting.
- Reporting & Communication: Daily management of reporting processes for the National Team, including actioning outcomes and requirements. Maintain close communication with Regional Management and national in-field teams to address and resolve issues.
- Weekly Reporting: Compile and distribute the Weekly Sales and Status Report for the RCL Food Solutions infield team, highlighting key metrics and performance.
- Operational Oversight: Manage product complaints, promotional grid updates, asset register reconciliation, and innovation tracker reconciliation to ensure operational efficiency.
- Gap Analysis: Conduct weekly penetration report updates for Retail Deli, providing insights to the operations team for identifying conversion opportunities within outlets.
- Monthly Presentations: Prepare and present the Monthly Operations Presentation for the Operations Team, including retailer compliance views and updates on agile working and regional coverage.
- Data Reporting: Generate and analyze reports using QlikView as needed to support data-driven decisions and operational strategies.
Education
BBA - Business Administration And Management
Heriot Watt University
Scotland 01.2014
Diploma - Business
London School of Business Management
London04.2010
Higher National Diploma - Business Management
London School of Business Management
London04.2011
Power BI
Leading Training
Johannesburg, South Africa03.2020
No Degree - Salesforce - Ranger Rank
Trailhead
Remote01.2024
Skills
- Business Strategy
- Problem solving
- Advanced Excel
- Agile Methodology
- Data Quality Management
- Business intelligence tools
- Requirements Gathering
- Data Cleansing
- Business Analysis
- Data Visualization
- Project Management
- Technical Support
- Systems Analysis
- Microsoft 365
- Power BI
- Effective communication
- Negotiations
- Stakeholder engagement
- Project management
- Salesforce CRM
- Salesforce Administration
- Salesforce Implementation
Hobbies and Interests
Reading
Timeline
BI Analyst
RCL Foods
12.2020 - 07.2024
Foodsolutions Analyst
RCL Foods
08.2015 - 11.2020
Assistant Analyst
RCL Foods
03.2013 - 07.2015
BBA - Business Administration And Management
Heriot Watt University
Diploma - Business
London School of Business Management
Higher National Diploma - Business Management
London School of Business Management
Power BI
Leading Training
No Degree - Salesforce - Ranger Rank
Trailhead
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