TALITA NGUBENI
Training And QA Administrator
Weltervreden Park
Summary
I am very reliable, positive and influential with vast experience within different industries and mostly the customer service and debt collection industry. During this time, I have developed abilities to manage in different environments and on various campaigns. Understand the pressures of business and training environment and will and try to look for ways to be innovative and rive personal development. I have hands on approach which together with my other abilities will make me an asset within your company. I believe in longevity, reliability band positive energy and mindset.
Overview
10
10
years of professional experience
Work History
Training and QA Co-ordinator and OHS manager
Make A Difference Academy
11.2021 - Current
- Created plans and communicated deadlines to complete projects on time.
- Recruit, welcome and onboarded new candidates.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- The training administrator runs the daily operation of the training department, including updating all training registers for monthly invoicing purposes.
- Ensure invoices are being paid and all accounts receivable are well managed
- Ensure training rooms are booked and set properly for the training sessions
- Maintain training records such as training lists, schedules, and attendance sheets
- Submit the reports of all training activities and the results that are achieved
- Oversee the preparation and dissemination of materials such as instructional notes, feedback forms.
MIS Support and OHS manager
NUDEBT MANAGEMENT
01.2021 - 10.2021
- Update client payments files and debtors notes on Excalibur
- Load new handed accounts from clients
- Open new books
- Upload daily covid screening for the company
- Managing health and safety system in the company
- Chair monthly Health & Safety meetings
- File all the incident reports
- Liaise with HR to make sure that the health and safety risks of business activities, employees; eliminate workplace risks
Personal Assistant, Operations and Managing Executive IT and Office Administrator
07.2019 - 01.2021
- Manage diaries, organising meetings and appointments
- Manage all the boardrooms
- Planning of Corporate events
- Booking & arranging of travel, transport, and accommodation
- Managing communication within call centre and back office
- Liaising with call centre staff, suppliers, and clients
- Organising of executive’s personal commitments and social functions
- Handling all the filing, authorized invoices and all contracts
- Handle the design of all the content for call centre and back office
- Upkeep of office, kitchen and managing of all stock
Supervisor
Telkom Department
01.2019 - 06.2019
- Manage by walking the floor, assist with escalations
- Update PNA, manage attendance and late coming
- Track performance by training, coaching and call listening
- Monitor and analyse team stats, performance discussions
Team leader
SABC Department
06.2017 - 01.2019
- Manage target for the team by providing call listening, coaching and motivation
- Manage campaigns, ques and inbound
- Update attendance, manage late coming, update PNA
- Track performance by training, coaching and call listening
Product specialist -Trainer
WEBHELP SA, VODAFONE
11.2016 - 12.2016
- Education of the processes to follow within Vodafone UK
- Assist in maintaining customer service levels by providing quality solutions to the advisors so to provide to solve the customer queries
- Taking escalations on the spot to offer customers with a quick and effective solution
- Offer floor support to the full department on all their queries
Acting manager
11.2015 - 10.2016
- On escalation desk & product specialist
Consumer care advisor
NUDEBT MANAGEMENT
09.2014 - 10.2015
Debt Collecting Agent
METROPOLITAN LIFE
05.2013 - 08.2014
Financial advisor
05.2011 - 10.2012
Education
Advanced Health And SafetyIncident Investigation And Accident ReportHazardous Investigation And Risk Assessment - Occupational Health And Industrial Hygiene
Labournet
Meyersdal 02.2021 - 05.2021
Learning And Development
Very Cool Ideas
North Cliff 02.2022 - 02.2022
Skills
Training and coaching
Training materials and documentation
Planning and training activities
Timeline
Learning And Development
Very Cool Ideas
02.2022 - 02.2022
Training and QA Co-ordinator and OHS manager
Make A Difference Academy
11.2021 - Current
Advanced Health And SafetyIncident Investigation And Accident ReportHazardous Investigation And Risk Assessment - Occupational Health And Industrial Hygiene
Labournet
02.2021 - 05.2021
MIS Support and OHS manager
NUDEBT MANAGEMENT
01.2021 - 10.2021
Personal Assistant, Operations and Managing Executive IT and Office Administrator
07.2019 - 01.2021
Supervisor
Telkom Department
01.2019 - 06.2019
Team leader
SABC Department
06.2017 - 01.2019
Product specialist -Trainer
WEBHELP SA, VODAFONE
11.2016 - 12.2016
Acting manager
11.2015 - 10.2016
Consumer care advisor
NUDEBT MANAGEMENT
09.2014 - 10.2015
Debt Collecting Agent
METROPOLITAN LIFE
05.2013 - 08.2014
Financial advisor
05.2011 - 10.2012