TALHA MOOLLA
Business Analyst
Randburg
Work Preference
Summary
Results-driven Business Analyst with 3+ years of progressive experience at Fidelity Services Group, supported by earlier part-time business experience across payroll, finance, administration and project coordination. Experienced in translating business needs into clear technical requirements, mapping and improving processes, coordinating IT projects with banking and technical stakeholders, facilitating user training, executing system testing, and supporting successful implementations. Brings strong stakeholder engagement, analytical problem-solving and cross-functional collaboration skills, with a practical understanding of IT systems and business operations.
Overview
8
8
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Business Analyst
Fidelity Services Group
09.2023 - Current
- Lead and coordinate IT projects within Fidelity Cash Solutions in collaboration with banking partners and internal technical teams, supporting delivery from initiation through implementation.
- Map and analyse end-to-end business processes to identify operational improvements and translate business needs into clear, actionable technical requirements for development teams.
- Elicit, document and validate requirements with stakeholders, resolving conflicting needs and maintaining alignment between business objectives and system solutions.
- Develop and execute test plans, analyse outcomes and support issue resolution to improve system quality and user readiness before implementation.
- Facilitate user workshops and training sessions, translating technical concepts into practical guidance for end-users and supporting adoption of new systems.
- Provide post-implementation support and collaborate with DevOps teams to progress tickets, address issues and maintain delivery momentum.
- Build productive relationships with internal teams, external stakeholders and banking partners to support effective communication and project outcomes.
Business Graduate
Fidelity Services Group
03.2023 - 09.2023
- Completed rotational exposure across core business functions, developing a broad understanding of operations, strategy, sales, customer management, human capital and compliance.
- Conducted SWOT analyses and explored process-improvement opportunities aimed at enhancing productivity, service quality and cost efficiency.
- Developed working knowledge of the sales cycle, customer relationship management and contract management.
- Gained exposure to South African labour and regulatory frameworks, including BCEA, NKP Act, PSIRA Act, Firearms Control Act and POPI Act; obtained PSIRA registration.
- Demonstrated leadership and teamwork through project and team coordination and stakeholder engagement.
Business Intern (Part-time while studying)
MYCG Proprietary Limited
07.2018 - 08.2023
- Managed payroll processing for approximately 40 employees and processed tax directives through SARS eFiling, supporting accurate and timely payroll administration.
- Analysed financial statements to identify trends, assess performance and provide information to support business decision-making.
- Improved administrative efficiency through structured document management and automated backup processes, while assisting customers with queries and outstanding balances.
- Supported business development through digital and traditional marketing initiatives designed to generate new opportunities.
- Coordinated students across recruitment, onboarding and performance management, while managing project timelines, resource allocation and travel arrangements.
Education
Bachelor of Commerce (BCom) - Information Technology
MANCOSA
01.2021
Essentials Training Course
PaySpace
01.2022
Introduction to App Development
IT Varsity
01.2020
Skills
Business Analysis & Process Mapping
Requirements Elicitation & Analysis
Stakeholder Management
IT Project Coordination
Technical & Business Documentation
User Training & Facilitation
UAT / Test Planning & Execution
System Implementation & Support
Data & Financial Analysis
Process Improvement
DevOps Ticket Collaboration
Microsoft Office
References
Available on request
ADDITIONAL INFORMATION
- Nationality: South African
- Language: English
- Driver’s Licence: Yes
- PSIRA Registration: Obtained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Bachelor of Commerce (BCom) in Information Technology
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Timeline
Business Analyst
Fidelity Services Group
09.2023 - Current
Business Graduate
Fidelity Services Group
03.2023 - 09.2023
Business Intern (Part-time while studying)
MYCG Proprietary Limited
07.2018 - 08.2023
Introduction to App Development
IT Varsity
Essentials Training Course
PaySpace
Bachelor of Commerce (BCom) - Information Technology
MANCOSA