Talent Mapudhingi Mpofu
Assistant Waiter
Johnnesburg
Summary
Motivated Assistant waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Assistant Waiter
The Venue Country Hotel
North West
01.2023 - 11.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Assistant Waiter
Crowne Plaza Rosebank
Johnnesburg
01.2019 - 03.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
B Com - Accounting
University of Johannesburg
Johannesburg 04.2001 -
Skills
Order Accuracy
Food Safety Understanding
Food Inspection
Guest Relations Management
Order Taking
Tableside Service
Menu Memorization
Menu Presentation
Dining Area Maintenance
Timeline
Assistant Waiter
The Venue Country Hotel
01.2023 - 11.2023
Assistant Waiter
Crowne Plaza Rosebank
01.2019 - 03.2020
B Com - Accounting
University of Johannesburg
04.2001 -