Talent Mukansi
Telesales Representative
Johannesburg
Summary
A highly organized and detail-oriented BCom Industrial Psychology graduate with experience in brand ambassadorship and telesales. Skilled in communication, administration, and time management, with a proven ability to handle confidential tasks and support management efficiently. I hold certifications in Data Analytics, Call Center operations, and an award in Artificial Intelligence in the 4IR, which highlight my strong technological and analytical skills. Seeking to leverage my education and diverse experience to contribute to a dynamic environment in a Personal Assistant role.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Telesales Representative
Nova Life
Roodepoort, Gauteng
07.2024 - Current
Build a loyal client base by offering tailored solutions and establishing strong relationships.
Handle objections related to price or product alternatives with effective negotiation and persuasion techniques.
Meet and exceed monthly sales targets by continuously sourcing new clients and retaining existing customers.
Maintain detailed records of customer interactions and follow up to ensure satisfaction and encourage repeat business.
Brand Ambassador
Kingsway Place Student Accommodation
Johannesburg
01.2023 - 03.2023
Promoted the student accommodation and its services, leading to an increase in occupancy rates.
Conducted data capture activities during resident recruitment events, collecting and organizing residents information, preferences, and feedback to enhance the leasing process and improve residents satisfaction.
Implemented resident referral programs based on captured data, resulting in a 25% increase in residents referrals and occupancy rates.
Education
BCom Industrial Psychology - undefined
GPA: 70.4
Matriculated - undefined
Bachelor pass
Skills
Excellent written and verbal communication skills
Attributes
- Action-Oriented
- Demonstrates Self-Awareness
- Plans and Aligns
- Optimizes Work Processes
- Concern for Order and Accuracy
Coursework
- Human Resources Management
- Organizational Behavior
- Industrial Relations
- Employee Training and Development
- Business Ethics
Achievementsawards
- Certificate in Call Center Training, Skills Excel Training institute, 04/2024
- Certificate in Data Analytics Essentials, Cisco Networking Academy, 05/2024
- Award in Artificial intelligence in the 4IR (SLP), University of Johannesburg, 07/2023 - Present
Projects
HR Strategic Model, Led and Collaborated with a team in developing an HR strategic model, showcasing leadership and project management skills. Analyzed HR data using Excel and data management tools. Created a portfolio, highlighting all findings, demonstrating strong writing and documentation skills. (Streamlined 25% of administrative workload to prioritize educational goals)., 01/2023, 03/2023
Languages
English
Advanced (C1)
Tsonga
Bilingual or Proficient (C2)
Isizulu
Upper intermediate (B2)
Pedi
Intermediate (B1)
Venda
Elementary (A2)
Certification
Data Analytics Essentials
Behaviour attributes
Confident
Resilient
Empathetic
Hardworking
Efficient
Timeline
Artificial intelligence in the 4IR (SLP)
11-2024
Telesales Representative - Nova Life
07.2024 - Current
Data Analytics Essentials
05-2024
Call Center Agent
04-2024
Brand Ambassador - Kingsway Place Student Accommodation
01.2023 - 03.2023
University of Johannesburg - BCom Industrial Psychology,
Hlalukweni High School - Matriculated,
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