Talent Khumalo
Kensington Johannesburg,GAUTENG
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional 10 years customer service experience.
Overview
10
10
years of professional experience
Work History
International Banking Supervisor
Absa Bank
04.2022 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
International Banking Consultant
Absa Bank
01.2016 - 03.2022
- Processed swift payments
- Bought and sold foreign currency maintaining and balancing accounts
- Handled international banking queries and provided solutions
- Provided personalized service to international banking clients
- Prepared month end reports
- Handled customer complaints, provided excellent customer service to all internal and external customer
- Effective transaction processing
- Verifying and authorizing swift payments
- Draw and action end of day listings
- Handling foreign Exchange queries
Service Consultant
Capitec Bank
01.2015 - 08.2016
- Customer interaction
- Handling customer enquiries via phone, email and in person
- Diagnosing and resolving customer issues
- Solutioning customer needs by giving them detailed information about products and services
- Opening customer accounts, issuing credit and maintaining their accounts
- Identifying opportunities for service upgrade
- Maintaining customer records
- Adhere to quality standards in service delivery
- Team collaboration to achieve common goal
Education
Bachelor - Bachelor in Commerce
Milpark Business School
Johannesburg08.2024
National diploma - National Diploma in Accounting
University of Johannesburg
JOHANNESBURG03.2012
Matric -
Pace Commercial Secondary School
Johannesburg12.2008
Skills
- Communication skills
- Customer service
- Cash handling
- Currency exchange
- Computer skills
- Balancing money
References
Reference
Poppy Sentsho - Capitec bank
Manager
0717950321
Lorraine Modise - Absa bank
Supervisor
Lorraine.Modise@absa.africa
Timeline
International Banking Supervisor
Absa Bank
04.2022 - Current
International Banking Consultant
Absa Bank
01.2016 - 03.2022
Service Consultant
Capitec Bank
01.2015 - 08.2016
Bachelor - Bachelor in Commerce
Milpark Business School
National diploma - National Diploma in Accounting
University of Johannesburg
Matric -
Pace Commercial Secondary School
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